Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Aug 24, 2026|Lagoon Pool Villa King
ccc1424Our stay at Banyan Tree Sanya far exceeded expectations! The entire resort consists of private villas, offering exceptional privacy. The tropical garden environment is quiet and pleasant, and the private pool courtyard creates a wonderful ambiance. The secluded beach is uncrowded and very comfortable.
A special thanks to our butler, **Xiao Sun**, for his meticulous and attentive service. He was incredibly responsive, proactively reaching out before our arrival to address our needs. During our stay, he handled all matters, big or small, promptly and effectively. Messages were practically answered instantly, and he thoughtfully arranged everything, making our trip completely hassle-free. The hotel breakfast was high-quality, and the overall service standard was excellent. It's truly a top choice for a relaxing getaway. We'll definitely choose Banyan Tree again on our next visit to Sanya, and we highly recommend requesting Butler Xiao Sun!
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Price per night from:£222
Posted on Aug 24, 2026|Classic Bed
Guest UserThe resort experience at InterContinental Sanya is absolutely amazing! The grounds are surrounded by coconut groves, the private beach is clean and tranquil, and the ocean view rooms offer unobstructed vistas. Waking up to watch the sunrise and enjoying the sea breeze in the evening is simply blissful. The butler service is attentive and thoughtful, with Lucas responding promptly to all our requests. The breakfast selection is abundant, and the family-friendly facilities are excellent. It's the perfect choice for a relaxing getaway, and we'll definitely stay here again on our next trip to Sanya.
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Price per night from:£110
Posted on Aug 28, 2026|Ocean View Room - Twin Bed
Guest UserI spent a long time choosing a hotel, specifically looking for one with large, newer rooms. The interior space was very generous, and the layout was well-designed and functional. The double sink in the bathroom was excellent, allowing two people to get ready at the same time. The view was also lovely, and it was very quiet. The hotel's public areas were spacious, with multiple beautiful pools perfect for photos. The shuttle bus was also very prompt, and the pool changing rooms were a huge bonus, equipped with air conditioning and hair dryers. The complimentary travel photoshoot was also very well done.
The hotel breakfast was a major highlight; in fact, it was a big reason I chose the Grand Hyatt. The variety was extensive, and the quality and freshness were superb. Although it was busy, the restaurant staff managed the flow very efficiently, and we didn't have to wait long. They were also quick to clear plates during our meal.
The hotel staff's service deserves full marks. Our butler, Serein, proactively added us on WeChat before check-in to provide information about the hotel's public areas, reminded us about breakfast, and offered late check-out and luggage storage. Their responses were incredibly prompt, usually within a minute. Housekeeping and concierge services were also very quick to respond. The only minor issue was that the mattress was too soft for my friend and me, causing some back pain, but they replaced it very quickly, and the new mattress was much more comfortable. The concierge's delivery of takeout was also very timely; the service quality didn't drop even with high occupancy rates.
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Price per night from:£134
Posted on Aug 27, 2026|Red-Crowned Crane Rainforest Private Infinity Pool 2-Bedroom Villa
Anonymous User
This was our second time staying at Bird's Nest with the kids. This time we booked a larger room, and the front desk kindly upgraded us for free. We even had a dedicated service butler who was incredibly helpful. Their response time for dining arrangements and car bookings was very quick. The room facilities and decor have a charmingly rustic and natural feel. As for the views, they are absolutely stunning, with rolling mountains and blue skies and white clouds that feel within reach. You can hear the rustling of the pines and the wind blowing through the leaves, and there's a panoramic view of Yalong Bay, where the sea and sky blend seamlessly. It's perfect for those looking for a quiet getaway and a close connection with nature.
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Price per night from:£156
Posted on Aug 17, 2026|Crown Executive Sea-View Double Bed Room | High Floor | Exclusive Sea-View Terrace
BEFFREYOn this business trip to Sanya, I wanted to relax over the weekend and experience a few different bays. I chose this well-established, high-value five-star hotel in Sanya Bay. I booked an executive sea-view room on a higher floor, offering an expansive view. The east-facing balcony also provided beautiful sunrise views. However, the beach at Sanya Bay is slightly less impressive compared to Haitang Bay and Yalong Bay, but the surrounding commercial and takeaway options are much better. I won't go into too much detail about the room, but there are a couple of issues to note. First, the room had a somewhat pungent, damp smell, which improved significantly after turning the air purifier to its purification setting. Second, the air conditioning didn't cool as effectively as expected. However, these two problems are common in hotels along the Sanya coast, and considering the price, I'd say it's just about acceptable.
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Price per night from:£39
Posted on Aug 24, 2026|Family Suite - 2-Bedroom, Garden-View
Guest UserHow do I put it... this hotel has a team that's incredibly dedicated and tries hard to make sure you have a better vacation, but unfortunately, the hardware really lets them down. You almost feel sorry for such a great team. During the summer, with the hotel fully booked and everyone running around, they still try to give you the best experience. However, a lot of it comes down to the hotel's facilities being too old, or the restaurant's air conditioning just not being strong enough. You can't really ask for more.
To sum it up: if you're looking for a hotel with top-notch hardware, software, and service, you should consider a more expensive option. But if you just want a place to relax where all the essentials are covered, then this could be a consideration.
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Price per night from:£52
Posted on Aug 23, 2026|Deluxe Garden View Twin Room (Garden View+Open Balcony)
Guest User
I've been to Sanya many times, but this was my first time staying at the Mangrove Tree Resort, and it was a very disappointing experience. People online often mention it's old, and it definitely is, but that's not the main issue. After all, I stayed next door a few years ago, and it was old then too, but the experience was great. The key really lies in the facilities and service.
Let me first mention two or three good points: first, the room hygiene was good, the cleaning lady was very enthusiastic and responsible; and the breakfast selection was rich and tasty.
Now for the long list of complaints:
Facilities: The old and small room is forgivable, as it's an entry-level room in an older hotel, but the facilities are truly not user-friendly. 1. There's very little counter space to place things in the room – just one desk and a TV stand. This isn't enough for a family traveling with children. 2. The shower in the bathroom is inside a large bathtub. This design is so outdated! Every day, I had to climb over a bathtub that was over a meter high to shower. If you have elderly family members, definitely do not stay here; there's a risk of falling. 3. There's also a shower area on the balcony. I don't know what kind of ”wild fun” this is meant to provide. Firstly, if you're short, it's impossible to shower while enjoying the view, and people inside the room have a clear view, making it unsuitable for families with children. Furthermore, this shower area has no place to hang towels or clothes, or to put toiletries, needlessly taking up a third of the already small balcony. 4. The clothes rack on the balcony is fixed, so you can't hang long clothes or trousers, only small items, and it clashes with the nearby table and chairs. 5. The toilet is cramped, a three-way split is impossible. The toilet paper holder isn't on the side but to the back right, directly above the trash can, so you need a special technique to tear paper, otherwise it falls into the bin. All the designs are incredibly bizarre; I don't see how this relates to being a ”family-friendly” hotel.
Service: I can't even give a score. I specifically requested on Ctrip not to have a corner room, and the room we got was in the furthest wing, the second to last room. So, this doesn't count as a corner room?? Upon check-in, we noticed water dripping from the ceiling's air conditioner condenser right next to my suitcase. We called for maintenance, and they said it was because we had the balcony door open while the AC was on. The implication was that it was our fault for improper use. So, I guess no other guests ever open the balcony door while the AC is on, right? The butler didn't proactively offer any solutions, and we didn't want to push for a room change or upgrade, so we just made do. Then, on our last day, while having breakfast in the hotel's semi-outdoor restaurant, halfway through our meal, water started dripping from the air conditioner condenser above our table, landing in our plates, forcing us to move tables. So, by the hotel's previous logic, the restaurant shouldn't even have AC on, since it's semi-outdoor, right? Shouldn't the hotel compensate me for their own ”usage problem”? It's ridiculous.
We encountered many absurd things at this hotel, including but not limited to: although there were staff leading guests to tables at breakfast, on the first morning, they led us incorrectly three times, taking us in different directions only for others to say there were no empty seats in that area. I don't know how they communicate. Later, we saw other guests finishing their meals outside and wanted to sit there, but the usher seemed oblivious, as if sealed in place. We also witnessed a long tile falling off the fruit buffet counter, hitting a guest's foot, and a server accidentally spilling an entire tray of freshly made fried rice, with grains scattered around a focused guest who was unaware and getting food...
The public areas are just average for a hotel in Yalong Bay, nothing special. With sunlight, it's not ugly, but it's not particularly beautiful either. The only places worth photographing are the pool, lawn, and coconut trees in front of the lobby. No wonder there are no other pictures in the reviews; I could only photograph this area myself. The children's pool is small, and the standard pool is even smaller, undeserving of the word ”standard.” Having stayed in so many hotels, this one is truly hard to review.
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Price per night from:£71
Posted on Aug 13, 2026|Superior Sea-view Twin Room
Guest User
The Yalong Bay Seaview International Resort Hotel boasts an excellent location, right on the beach. The room amenities and pool environment are generally satisfactory, and it's convenient to get to various attractions by taxi.
The biggest drawback is the restaurant. While the staff are friendly, there's a clear gap in overall management, operational procedures, and brand standards compared to chain hotels. The food quality is mediocre, and replenishment and table clearing are slow. The processes aren't standardized, and for the same price point, the dining experience falls significantly short of chain resorts.
The rooms, beach, and public areas would get a good score. If you don't plan to dine at the hotel and are just looking for a place to stay overnight, it's a viable option. However, if hotel breakfast and restaurant dining experience are important to you, I'd recommend considering other choices carefully.
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Price per night from:£43
Posted on Aug 15, 2026|180 Degree Deluxe Sea View King Bed Room
ShenmoSKYSince 2020, every year around late July and early August, my annual rendezvous with the mountains and sea unfailingly comes to pass. The Mangrove Tree Resort in Haitang Bay has long been my unwavering vacation retreat, perfectly aligning with all my aspirations for a coastal getaway. Year after year, I return with a longing heart.
I’ve always been captivated by the 180° Deluxe Seaview Room, with its expansive balcony directly facing the vast South China Sea. Leaning on the railing, I take in the boundless blue sea and sky, watching the clouds drift and the tides ebb and flow. In past stays, I did leave some minor suggestions for improvement. Returning this time, I was delighted to see the hotel has diligently iterated and enhanced its services, with numerous details improved, showcasing a sincere commitment to guest satisfaction. The only minor imperfections this stay were the weak air conditioning in the room and a malfunctioning electric screen. I hope the housekeeping and engineering departments can strengthen their coordinated inspections and daily equipment maintenance to further refine the living experience.
This year’s entire trip was exceptionally memorable, and I extend my heartfelt thanks to our butler, 'Juzi Juzi Juzi'. Her service was meticulous and attentive, with highly efficient and timely responses. Every request was addressed. Without me even having to ask, she proactively inquired about my itinerary and daily needs, promptly arranging room cleaning, replenishing beverages, and even thoughtfully providing fruit plates and desserts. When my relatives and friends later checked into the same type of seaview room, they were also handled by the butler throughout their stay. She arranged high-floor rooms with large balconies offering sea views and even provided upgrades. Each room was thoughtfully prepared with fruit plates and desserts – comprehensive and impeccable service. This has been the most outstanding butler service I've experienced in my many years of staying at the Mangrove Tree Resort. I sincerely hope the hotel can cultivate more such excellent service staff.
I also want to thank the Trip.com butler who helped me communicate and implement my special check-in requests in advance. Upon arrival, I didn't have to wait in line, and the coveted sea-view room had already been perfectly reserved for me. I used the VIP channel for check-in, and the entire process was calm and smooth. My initial room was upgraded to the 15th floor, and later, due to the air conditioning issue, the butler thoughtfully coordinated a move to the executive floor on the 23rd floor. The service provided by 'Juzi Juzi Juzi' this year was truly flawless.
As night falls, fireworks bloom in the sky, with buildings and the heavens reflecting each other, creating a spectacular and dazzling scene. Haitang Bay boasts a cluster of high-end hotels, but in my heart, the Mangrove Tree Resort will always hold an irreplaceable position. Strolling through the hotel gardens, gazing at the vast ocean, enjoying delicious food with the sea breeze; at night, sitting alone by the sea, listening to the rhythmic waves, I fully indulge in the relaxation and tranquility of a vacation.
I have witnessed the hotel’s growth and transformation over the years and wish to continue accompanying the Mangrove Tree Resort on its journey forward. I look forward to the hotel's continued refinement and the unlocking of more novel and exciting experiences. I anticipate returning next summer for another rendezvous with the mountains and sea. I wish the Mangrove Tree Resort Sanya Haitang Bay a prosperous future!
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Price per night from:£61
Posted on Jul 19, 2026|2-bed Room With Garden View
Guest UserSanya Haitang Bay Wanda Realm was an absolute gem! The location is incredible, right next to the duty-free shop. After a shopping spree, it was just a few steps back to the hotel, making getting around incredibly convenient. The hotel grounds are massive, with coconut groves and ocean views everywhere you look – every photo is Instagram-worthy. Ella provided such thoughtful service, always there for any little thing we needed, taking care of everything down to the last detail. All I had to do was eat, drink, play, and relax [heart emoji]. I didn't have to worry about a thing, the experience was top-notch. I'll definitely be staying here again next time I'm in Sanya! [rose emoji]
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Price per night from:£44