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I booked a luxury spa day for 3 people. This cost £225. I booked this for my Mother’s 50th birthday. Upon arrival today I was disappointed to find that the “spa” were just facilities that were part of the hotel which any guests could access. This meant there were children tearing around, diving into the pool, unsupervised. This doesn’t fit the brief of “luxury” and it was not relaxing. The children were under 16 and were not supervised at all times. This meant that the pool was not able to be swam in because they were leaping around and playing. They also chewed off chunks of floats (that were provided) that then were just floating around in the pool. When it was time for lunch in your Lakeside View restaurant, we were informed that there was a wedding so we couldn’t eat in there. That would’ve been fine if there was a suitable alternative. There wasn’t. We were sat in what felt like the reception/bar of the hotel. Where wedding guests were milling around, so again, not luxury. The food was not what I had been told it was going to be. I was informed, when I called, it was a tapas style menu. The choices were dire and led to all three of us having a sandwich for lunch. Not really £225 worth for the food we received. Our starters came out after our main meals so we ended up with a table full of plates so there was no room on the table for any movement etc. During our afternoon, a large group of people (members of the public) came in and were behaving in such a way they ended up being told to leave the establishment. There were a few children and teenagers making lots of noise and setting off panic alarms in the changing rooms. They also left the changing rooms in a disgusting state, with towels strewn all over the floor. Overall, I am extremely disappointed with the “luxury” spa day that I booked and paid £225 for. I was looking forward to a relaxing day with my Mother and Grandmother. We received the opposite. I feel it has very much ruined my Mother’s birthday. How can the advertise a “luxury spa day” for us to receive that kind of service! Appalled

It worthy booking in consideration of its price and perfect location. The staff is lovely and friendly, and amenities are functional.

There wasn't much need for service with a one night stay but, it looked as though if needed, it was there. Location was OK if the canal side bars were accessible through the rear of the lobby but it was locked so had to turn a 2min walk into a 10min walk but not the end of the world. There were hairs in the bath and some rubbish in the corner of the room but other than that, all was fine. Loved they had an iron and ironing board but the cover was a little grotty. Overall, I'd stay again.

On the West Street, there are many Chinese restaurants, and it is also close to the school. There is a high-definition channel in the room, it is good to watch the European Cup ～ The room is facing the chimney of a Turkish barbecue. I dare not open the window when I arrive at the meal. The smoke is too hot. There is almost no service during the whole stay, service apartment is not true

The location is close to city centre with 5-10 min walk. It is good to have private car park and very convenient to us. The facilities are considerate and comprehensive. Rooms are comfortable and I like the single arm chair very much. Looking forward to visit here again.