Aman Resorts Properties in Bali

Deeply Disappointed - Amandani Falls Far Short of Aman Standards If you're looking to experience an Aman property that truly embodies the brand's acclaimed standards of service and tranquility, I strongly recommend looking elsewhere. Especially if this is your first Aman stay—Amandani may make you question the entire brand. Coming from Canggu Regent and COMO Shambhala, I stayed here for three nights with great expectations. Unfortunately, my experience at Amandani was deeply disappointing. 1. The ”Aman Spirit” Is Nowhere to Be Seen From the moment I checked in, the entire arrival experience felt cold and indifferent. There was no elaborate welcome ceremony, as described in Aman's promotional materials or by guests. Even more surprising, the staff member who showed me to my room casually threw the straw wrapper he had removed from my welcome drink into my trash can—right in front of me. The wrapper was still there after turndown service, along with the dirty cup from which I had drunk my drink that afternoon. These details may seem minor, but for Aman, details are everything. 2. Inefficient Communication and Service The hotel's WhatsApp communication team often struggled to communicate in English, and their tone was often curt or impolite. Basic courtesies like ”please,” ”sir,” and ”thank you” were rarely used. At times, I even felt like the service relationship was reversed, as if I wasn't being cared for, but rather I was serving them. 3. Inadequate Nighttime Management and Maintenance On my first night, I discovered that my room door wouldn't close properly, leaving a large gap that allowed mosquitoes to fly in and out. When I called for help, I was told the duty manager had gone home—it was 10 p.m. Even business hotels like the Sheraton and Marriott maintain a 24-hour duty manager. It was shocking to learn that Amandani, with its ultra-luxury prices, didn't. Ultimately, the general manager had to intervene personally. To be fair, he was genuinely diligent and responsive, but he was clearly taking on tasks far beyond the general manager's responsibilities. 4. Constant Noise and Disturbance Around 9 a.m. on the first day, the serene experience was further marred by the loud noise and amateurish handling. Instead of relaxation, I felt even more stressed—an ironic outcome for a hotel supposedly meant to embody peace and balance. Throughout the three days, I didn't find any of the services lived up to Aman's reputation. Finding true Aman quality here felt like winning the million-dollar lottery. I had already reported these issues to the hotel team and hadn't intended to write this review. However, after experiencing even more unprofessionalism on the second night, I felt compelled to warn other travelers. Meanwhile, I had an insect bite on my arm. I wanted to have the hotel doctor come and confirm the bite, or at least send a photo to confirm the type of insect. Instead, I was told I would have to pay for a doctor's visit and medication. Well, I just wanted to mention that I once had a small puncture wound on my hand during a visit to Bangkok. I casually mentioned this to the Four Seasons Hotel Bangkok on WhatsApp, and they proactively arranged for their on-site doctor to examine the wound free of charge and very responsibly provided me with a generous set of wound care medications and bandages. I want to remind Amandari management that in tropical locations, it's crucial for a resort to have a doctor who can provide at least brief assistance for minor guest issues, even if it's just some practical ointment. To General Manager Norbu—I appreciate your personal effort. Due to your sincerity and apology, I've decided not to write this TripAdvisor review, which I had already written during my stay, in appreciation of your assistance during the latter stages of my stay. However, I sincerely hope that your leadership team will focus on retraining and rebuilding the ”Aman DNA” that once made this brand so beloved. Amandari today feels like a mere shadow of that legendary legacy. Finally, I want to express my gratitude to Agus, the housekeeping staff member. His friendliness and warmth are one of the few times I've encountered Amandari staff that lived up to my impression of Aman standards. I hope the hotel and group will give Agus a good pat on the back; he's a treasure. I used to consider Aman the gold standard in the global hospitality industry. Sadly, this stay completely changed that impression.

This is a romantic hotel. Thanks to every staff member for their service and help. The welcome gift for the first stay, the warm service introduced every restaurant, every room detail, and thanks to the chef of the Italian restaurant for the candlelight dinner. You made me have an unforgettable trip to Bali. Recommend everyone to book a candlelight dinner and a beach dinner Recommend everyone to book a big bed boat to chase the sunrise 🌅 snorkeling, feeding fish Amman, the first choice in the future

It is hard to imagine a hotel that costs RMB 30,000 per night. I was scared to death by this hotel. I didn't sleep all night with my three-year-old child. I called the hotel front desk for four hours but no one answered. It was so hateful. When I needed help, no one answered the phone. I contacted the hotel front desk of the world's top luxury hotel but no one answered. I wanted to call the police but I thought it was better to have less trouble in Bali. Chinese people are really ripped off abroad. The hotel rooms are old and the same as those of Chinese three-star hotels. I posted it so that more Chinese customers can see it. Avoid danger and pitfalls