I stayed here again because my first experience was good. Unfortunately, the second time around was significantly worse.
The main issue was the noise in the room due to poor soundproofing. At night, I could clearly hear my neighbors' loud conversations, followed by an extremely loud water/shower/pump noise that sounded almost like a waterfall inside the room. The hotel explained that it's an automatic water pump system and cannot be turned off. In my opinion, if a room is situated such that it gets this kind of noise at night, guests should be warned in advance. Such a room doesn't feel like a standard quiet room for the same price.
After a bad night, I was woken up again by loud cleaning/sweeping noises near my room around 8:30 AM. I understand that cleaning is part of hotel operations, but for a guest who had already complained about noise at night, it felt like another disruption to my rest, rather than a concern for comfort.
Separately, the response to my complaint was disappointing. When I reported the noise, I was told that the pump is part of the system and cleaning is part of daily operations. But the core problem wasn't the existence of the pump or cleaning itself; it was that it made it impossible to sleep properly. The noise check also seemed perfunctory: staff didn't check the noise level from inside my room when the problem was audible, and the situation with the noisy neighbors wasn't resolved immediately.
The hotel apologized, offered to move me to another room, and provided a complimentary breakfast, but refused to offer a discount or compensation for the ruined sleep, citing internal policy. They later agreed to help move my belongings to the new room, which I appreciate.
Additional downsides: there were quite a few mosquitoes in the room, so it would be helpful to treat the room beforehand or offer guests mosquito repellent/adapters. The hot water didn't heat up immediately and was inconsistent. The Wi-Fi also worked poorly and intermittently.
Another unpleasant moment was the feeling of insufficient privacy. At one point, a staff member walked past my window and looked into my room while the curtains were open, which made me uncomfortable. In my opinion, staff should be more mindful of guest privacy, especially for ground-floor rooms or rooms facing common areas.
Also, it was sometimes noisy by the pool due to children, so those expecting a quiet stay should keep this in mind.
The place itself is beautiful, the food at the cafe is tasty and inexpensive, it's clean, and the staff are polite and try their best, but my specific room was uncomfortable for sleeping. I would advise inquiring about the soundproofing of the room.
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