Labak River Hotel by Eps Reviews

Response from Property: Dear Guest User,Thank you so much for your Outstanding review and for awarding us a perfect 10 across all categories!We are absolutely thrilled to hear that you found our staff amazing, our location perfect for Ubud, and our pool area stunning. Your kind words and perfect scores are the best compliment we could receive.It was a pleasure to host you in our Deluxe Room with Garden View, and we sincerely hope to welcome you back to Labak River Hotel again soon!Warm regards,Labak River Hotel Team

Response from Property: Dear Rizwan Alamgir,Thank you for your incredible rating and for sharing your wonderful experience at Labak River Hotel!We are absolutely thrilled to hear that you found our place amazing and that our staff were very helpful. It brings us great joy to know that you enjoyed our delicious breakfast as well. Your kind words about us being a choice for every traveler to "spend traveling good time" are truly heartwarming and motivating.We are so grateful for your perfect scores across all categories and for choosing Labak River Hotel for your stay. We eagerly look forward to welcoming you back for another fantastic experience in the future!Warmest regards,The Labak River Hotel Team

Response from Property: Dear Daniel & Cici,Thank you for your fantastic 9.5 Amazing rating and for taking the time to share your detailed feedback about your recent stay at Labak River Hotel. We are thrilled to hear that you found our hotel beautiful, conveniently located, and enjoyed our lovely pool. It means a lot to us that you highlighted our truly outstanding, friendly, and helpful staff, and that you found your room comfortable and the setting peaceful.We sincerely appreciate your honest comments regarding the food. We are truly sorry that the quality and taste of our meals, including breakfast, did not meet your expectations. Please be assured that we take all feedback seriously, and we are actively working with our culinary team to review and enhance our menu offerings to ensure a higher quality dining experience for our guests.Despite this, we are grateful for your recommendation to stay with us again. We hope that on your next visit, you will notice significant improvements in our culinary offerings, making your overall experience even more enjoyable.We look forward to welcoming you back to Labak River Hotel in the near future.Warm regards,The Labak River Hotel Team

Response from Property: Dear Julia,Thank you so much for your absolutely wonderful 10 Outstanding review! We are thrilled to read that you had such an amazing stay with us at Labak River Hotel.It brings us immense joy to know that you appreciated our beautiful views, swimming pool, and found our staff friendly and helpful. Your kind words truly motivate our entire team. We are especially touched by your sentiment of "Much Love and Peace" – that's exactly the feeling we aim to cultivate for all our guests.We truly value your recommendation and are so grateful you chose to spend your time with us. We look forward to welcoming you back to Labak River Hotel for another peaceful and beautiful experience in the future!Warmest regards,The Labak River Hotel Team

Response from Property: Dear G96,Thank you very much for your wonderful review and for choosing Labak River Hotel by EPS. We are delighted to hear that you enjoyed our peaceful environment, beautiful views, and our service. It’s truly heartwarming to know our team, especially the staff at check-in, made your stay memorable.We appreciate your kind feedback regarding the birthday surprise and your honest note about the dust. We will make sure to pay more attention to the room details to improve in the future.We look forward to welcoming you back for another relaxing stay. Thank you for recommending us to others. 🙏Warm regards,Labak River Hotel by EPS Team

Response from Property: Dear Dannabell,Thank you for choosing Labak River Hotel and for sharing your feedback regarding your stay in the Superior Double Room with Garden View.We understand and appreciate that you tried to cancel your last night due to an earlier flight, and we sincerely apologize that we were unable to process a refund for that night. As our policy is tied to the booking conditions agreed upon at the time of reservation, particularly regarding changes to the departure date, we are often restricted from making last-minute refunds. We regret any inconvenience this may have caused.We also note your comment that the food was "just okay, nothing special." We strive to offer quality and appealing dining options and we will certainly use your feedback to review our current menu and offerings to improve the experience for our future guests.We hope that despite these issues, you were able to enjoy other aspects of your time with us, and we wish you safe travels.Warm regards,Labak River Hotel Team

Response from Property: Dear Jemima Jena,Thank you very much for your wonderful review and for choosing to stay at Labak River Hotel by EPS. We are truly delighted to know that you had a great and relaxing experience with us, and that you enjoyed our peaceful location close to Ubud town yet away from the busy traffic.We appreciate your kind words and thoughtful feedback. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another memorable stay in the future.Warm regards,Labak River Hotel by EPS

Response from Property: Dear Anna,Warmest greetings from Labak River Hotel!Thank you so much for your wonderful review. We’re truly delighted to hear that you had such an amazing stay with us and enjoyed the peaceful surroundings, cleanliness, and the kindness of our staff. It’s great to know that renting a bike added even more convenience and enjoyment to your time in Ubud!Your kind words and lovely photos mean a lot to us. We hope to welcome you back soon for another memorable stay in paradise.With heartfelt thanks,The Management TeamLabak River Hotel

Response from Property: Dear Guest User,Thank you for choosing Labak River Hotel and for sharing your experience about your stay in the Deluxe Room with Garden View.We are pleased to hear that the check-in went smoothly and you were quickly shown to your room. It is also wonderful that you enjoyed our swimming pool, which had an amazing [view/feature].We appreciate your understanding regarding the presence of insects, as we are located in the middle of the woods.We hope to welcome you back again on your next visit to the area.Warm regards,Labak River Hotel Team

Response from Property: Dear Guest User,Thank you for choosing to stay with us again at Labak River Hotel and for sharing your wonderful feedback!We are delighted to welcome you back for your second visit. It is very encouraging to hear that our service is always good and that our staff are helpful and friendly. We are also pleased you found the price to be good.We look forward to having you stay with us again whenever you are in the area!Warm regards,Labak River Hotel Team

Response from Property: Dear Guest User,Thank you for choosing Labak River Hotel and sharing your feedback about your stay in the Superior Double Room with Garden View.We are delighted to hear that you found our staffs friendly, the accommodation to be good value for money for room with breakfast, and the location good.We hope to have the pleasure of welcoming you back on your next visit!Warm regards,Labak River Hotel Team

Response from Property: Dear 谷口アンナ,Warm greetings from Labak River Hotel,Thank you very much for staying with us and for sharing your experience. We’re truly happy to know that you had a great experience overall and that you enjoyed your time at our hotel. It’s also lovely to see the joyful moments you captured during your stay.We appreciate your constructive feedback regarding surroundings and cleanliness. Please know that your comments are very valuable to us and have been shared with our team for immediate attention and continuous improvement.We hope to welcome you and your family again in the future for an even more memorable stay in Ubud.Warm regards,The Labak River Hotel Team

Response from Property: Dear Alexandre,Thank you for your fantastic review! We are thrilled to hear that you enjoyed our great service and found our staff welcoming.It's wonderful that our location and fantastic swimming pool contributed to your experience, and we’re glad you felt it offered good value for the price. Your recommendation means a lot to us!We look forward to welcoming you back on your next visit to Ubud!Warm regards,Labak River Hotel by EPS

Response from Property: Dear Mr/s. Guest UserWarmest greetings from Labak River Hotel by EPS,The Charming and Peacefully Hotel in Ubud - Bali.Thank you for your stay with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We are pleased that you are happy to stay with us. but we do apologize to hear there were some issues. and for the rest please be assured we have addressed this with the team to ensure we improve on this. Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be a new memorable experience. Thank you and have a great day ahead. Best regards, Labak River Hotel by EPS Corporate Management Team