Fairfield by Marriott Bali Kuta Sunset Road Reviews
Fairfield by Marriott Bali Kuta Sunset Road
Jl. Merdeka Raya No.Vii, Abianbase, Kec. Kuta, Kabupaten, Badung Regency, Bali, Province of Bali, 80361, IndonesiaView Hotel Details
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Guest Reviews of Fairfield by Marriott Bali Kuta Sunset Road
8.9/10
Very Good
420 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.6
Amenities8.7
Service9.3
Cleanliness9.0
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All reviews(420)
Positive reviews(403)
Reviews with photos/video(130)
Delicious breakfast(66)
Clean pool(41)
Great swimming pool(41)
Easy to get around(26)
Close to airport(25)
Average sound insulation(15)
Friendly front desk staff(12)
Convenient for shopping(10)
Negative reviews(17)
Seow
Guest Room, 2 Twins
Stayed in Sep 2025
Couple
64 review
9.0/10
Great
Posted on Oct 18, 2025
Fairfield by Marriot sunset Road is about 20 minutes by car from the airport.grab fee about 150000rupiah.check in very fast.The staffs are very polite,helpful and very friendly .thank you for upgrade our room to pool view,is amazing.Room is middle size but comfortable.Breakfast have lots of varieties either local or western,taste good.the services at restaurant thumb up,the staffs so polite and helpful.will stay again next time come to Bali.Highly recommend.
6/9
Response from Property: Thank you so much for your wonderful review! We are absolutely thrilled to hear that you had such a great experience with us.Itโs fantastic that you found the check-in process fast and that our entire team was polite, helpful, and very friendly. We're especially delighted that you enjoyed the pool view room upgradeโit's our pleasure!We're also glad you found your room comfortable and appreciated the wide variety and good taste of our breakfast buffet. Your thumbs up for the restaurant service means a lot to us.We truly appreciate your high recommendation and look forward to welcoming you back to Fairfield by Marriott Bali Kuta Sunset Road on your next visit to Bali!Best regards, Eric Gozal. General Manager
Jarle Henden
Guest Room, 1 Queen
Stayed in Aug 2025
Couple
1 review
9.0/10
Great
Posted on Oct 3, 2025
We stayed 7 nights for our honeymoon, and we had a wonderful holiday at Fairfield by Mariott Bali Kuta Sunset read.
From the second we arrived the hotel, until the day we left, we was overwhelmed by the personal service and the effort the all the staff showed to make us feel welcome.
When we booked the stay, we had expectations of a nice holiday of coz, but we never expected the staff treat us like they did. So genuine real, and so warm, always with a big smile. It made us feel really special, and it made our holiday perfect.
The room was cleaned every day, and they fill up with coffee tea and water every day. They also offered laundry service.
The breakfast buffet was great, and offered a wide and various selection of of local food, combined with traditional international food. And in the evening you had ala carte with everything from pizzas and burgers, to Indonesian and typical Asian dishes, for good prices.
The location of this hotel is in a very silent area, either no traffic around. So there is no other attractions around, beside of a minor shopping centre with some restaurants located in same building as the hospital about 5 minutes walk from hotel reception. If you need to withdraw money, there is ATM in walking distance, on the opposite side of at sunset Road..
Taxi to Kuta beach with Bluebird Taxi cost ca 40.000 IDR
If you need taxi, Always make sure to use Bluebird , since they always use meters.. There is other Taxi companies also, but they operate without meter, and they ask you to pay in dollars, and the price is often 5 times normal price.
We can really recommend Fairfield by Marriott to other travellers , if you want to have a special and memorable stay in a luxurious but affordable hotel, this is where you stay in Kuta Bali.
6/7
Response from Property: Thank you for choosing us for your honeymoon and for the wonderful review! We're thrilled to hear that our staff's personal service, genuine warmth, and big smiles made your holiday perfect and special.We're glad you enjoyed the clean rooms, the great breakfast buffet, and our diverse evening menu. We appreciate you sharing the helpful Bluebird Taxi tip for future guests.We are honored by your recommendation and hope to welcome you back again soon!Best regards, Eric Gozal. General Manager
Lili gunawan
Guest Room, 2 Twins
Stayed in Aug 2025
Couple
7 review
9.5/10
Amazing
Posted on Sep 14, 2025
The hotel location is right behind Lippomall. Because there are 4 Fairfield by Marriott around Kuta. Be careful to choose the point when u order online car.
Love staying here, the room is clean, the house keeping clean our room in the morning, by 9.30 we already have a fresh room.
Breakfast served on 1st floor with various choices. They event have an Indomie stall and mie tek tek, fried freshly for the guest.
Swimming pool beautiful seen from my floor (6th floor) . The staffs all are very friendly and helpful.
Keep up the good work!
Response from Property: Thank you for the wonderful review! We're so glad you had a great stay with us. We appreciate you highlighting our location and the tip about choosing the correct hotel. It's fantastic to hear that you enjoyed our clean rooms, efficient housekeeping, and delicious breakfast with the Indomie and mie tek tek stalls. We'll be sure to pass on your compliments to our friendly and helpful staff. We can't wait to welcome you back again soon!Best regards, Eric Gozal. General Manager
Chan Xiang Ju
Guest Room, 2 Twins, Poolside
Stayed in Jul 2025
Business traveller
5 review
9.5/10
Amazing
Posted on Aug 28, 2025
There are a lot of things that one can nit-pick on when reviewing a hotel, but what really made the difference for my stay has really been the sincerity and commitment of service I felt from the staff. Throughtout the stay they made an effort to communicate, to understand how our stay was, and how they could make it better if possible without having me feel that they were overdoing it. This is something that I have rarely experienced and found in a hotel through my various trips through the world.
Overall the quality of room was good, the whole compound was clean, tidy and comfortable.
Response from Property: Thank you for your incredibly kind and thoughtful review. We are absolutely thrilled to hear that you had such a wonderful stay and that our team's sincere and committed service made such a positive and lasting impression.Your feedback truly means the world to us. We believe that genuine hospitality and making our guests feel comfortable and cared for is the most important part of what we do. It's wonderful to know that our efforts to communicate and understand your needs were a highlight of your experience.We're also glad you enjoyed the quality of your room and found our entire property to be clean, tidy, and comfortable.We can't wait to welcome you back again on your next visit to Fairfield by Marriott Bali Kuta Sunset Road
Kurniawan28
Guest Room, 1 Queen, Pool View
Stayed in Jul 2025
Couple
19 review
10/10
Outstanding
Posted on Sep 8, 2025
The service is very great and their breakfast are wonderful. Having daily special menu ensure you bave more options. Rooms are spacious too and clean.
6/8
Response from Property: Thank you so much for your wonderful review! We're thrilled to hear that you had such a great experience with us.It's fantastic that you enjoyed our wonderful breakfast, especially the daily special menu that gives you more options. We're also glad that you found your room to be spacious and clean, and that our service was great.We appreciate your kind words and can't wait to welcome you back again soon!Best regards, Eric Gozal. General Manager
Anonymous User
Guest Room, 1 Queen
Stayed in Jul 2025
Couple
44 review
8.0/10
Very Good
Posted on Aug 8, 2025
Very nice !!!
Will visit again and staff are nice
Very close to airport!!!
Response from Property: That's great to hear! We're so glad you enjoyed your stay and found our staff to be nice. Being so close to the airport is definitely a plus for many of our guests, and we're happy it was convenient for you. We can't wait to welcome you back again soon!Best regards, Eric Gozal. General Manager
Guest User
Guest Room, 1 Queen
Stayed in May 2025
Family
3 review
10/10
Outstanding
Posted on Jun 16, 2025
Very nice and clean. Friendly staff. Highly recommended. Awesome swimming pool. Enjoyed our stay.
Response from Property: Thank you so much for your fantastic review! We're absolutely thrilled to hear you found our hotel very nice and clean, our staff friendly, and our swimming pool awesome.It makes our day to know you enjoyed your stay and highly recommend us. We hope to welcome you back for another wonderful experience in Kuta very soon!Best regards,Eric GozalGeneral Manager
Guest User
Guest Room, 1 Queen
Stayed in Apr 2025
Travelling with friends
5 review
8.5/10
Very Good
Posted on May 14, 2025
The hotel is away from the happening area, but it can be reached by Grab. The hotel also offers free shuttle bus to Beachwalk Shopping Mall in the afternoon.
Response from Property: Thank you for your feedback. You're right, we are situated slightly away from the main happening area, which offers a more peaceful environment. We're happy you found Grab convenient and utilized our complimentary shuttle to Beachwalk. We hope you enjoyed your time exploring Kuta!Best regards,Eric GozalGeneral Manager
Anonymous User
Guest Room, 1 Queen, Pool View
Stayed in Apr 2025
Family
9 review
10/10
Outstanding
Posted on Aug 3, 2025
would def comeback! loveee their hospitality and their facilities.
Response from Property: Thank you so much for your wonderful review! We are absolutely thrilled to hear that you loved our hospitality and facilities and that you would definitely come back.Creating a welcoming and comfortable experience for our guests is what we strive for, and your kind words are the best reward for our team. We can't wait to welcome you back for another fantastic stay!Best regards,Eric Gozal.General Manager
Aiden__
Guest Room, 1 Queen
Stayed in Apr 2025
Couple
9 review
10/10
Outstanding
Posted on May 11, 2025
Staff was very friendly. Clean and cozy room, nice pool view. Highly recommend.
Response from Property: Thank you so much for your wonderful review! We're thrilled to know you found our staff friendly and your room clean and cozy with a nice pool view. Your high recommendation means the world to us, and we hope to have the pleasure of welcoming you back on your next visit to Bali!Best Regards,Eric GozalGeneral Manager
Guest User
Guest Room, 1 Queen
Stayed in Feb 2025
Travelling with friends
6 review
7.5/10
Posted on Mar 31, 2025
Quite and Clean, Staffs are friendly.ย
However, the dinner buffet on Nypei was terrible, dishes are different from provided menu, and barely supplied, always empty trays.
Response from Property: Thank you for your review. We're glad you appreciated the quiet and cleanliness of our hotel, and our friendly staff. We are very sorry to hear about the problems you encountered with the Nyepi dinner buffet. We will immediately investigate and address the issues you raised.We hope to have the opportunity to provide a better experience in the future.Best regards,Eric GozalGeneral Manager
Anonymous User
Guest Room, 1 Queen
Stayed in Feb 2025
Couple
14 review
3.5/10
Posted on Mar 9, 2025
Cheap Marriott version w/ helpful manager
Check in after @4PM
Noisy-not soundproof entrance+balcony door
Super noisy dirty mini fridge
Thin walls
Cheap broken kettle
Dirty quilt cover
Pool water not clear
Response from Property: Thank you for your feedback. Weโre truly sorry to hear that your stay didnโt meet your expectations. Your concerns are important to us, and weโll be addressing them with our team to improve.We appreciate you recognizing our helpful manager, and we hope to have the chance to welcome you back for a better experience in the future. Please feel free to reach out if thereโs anything we can doBest regards,Eric GozalGeneral Manager
Anonymous User
Guest Room, 1 Queen
Stayed in Feb 2025
Solo traveller
1 review
10/10
Outstanding
Posted on Apr 1, 2025
The room is very huge and clean. All the staff are friendly and very helpful. ๐
Response from Property: We appreciate you taking the time to share your positive experience. It's fantastic to know you found our rooms huge and clean, and that our staff were friendly and helpful. We aim to create a relaxing and seamless stay for every guest.We hope to have the pleasure of hosting you again soon.Best regards,Eric GozalGeneral Manager
Guest User
Guest Room, 1 Queen
Stayed in Jul 2025
Couple
14 review
10/10
Outstanding
Posted on Aug 18, 2025
Excellent hotel. The staff are really friendly and helpful. The location is good with it being just a few minutes from the beach.
Response from Property: Thank you for your fantastic review! We're so happy to hear that you had an excellent stay with us.It's wonderful that you found our staff to be really friendly and helpful. We'll be sure to pass along your kind words to the entire team. We're also glad that you enjoyed our convenient location, being just a few minutes from the beach.We hope to have the pleasure of welcoming you back on your next visit to Bali!Best regards, Eric Gozal. General Manager
alexismac10
Guest Room, 2 Twins
Stayed in Jul 2025
Travelling with friends
4 review
9.0/10
Great
Posted on Aug 16, 2025
located in a quieter area, which was appreciated, but there will not be much within a walking distance. rooms and furnishings are showing signs of aging. overall still a good value stay.
Response from Property: Thank you for your review. We're glad you enjoyed our quieter location and found your stay to be a good value. We appreciate your honest feedback regarding our rooms and furnishings showing signs of aging. Please know that we are taking steps to address these issues and improve our facilities. We hope to welcome you back again in the future and provide an even better experience.Best regards, Eric Gozal. General Manager