Wei Jhen
February 3, 2025
The check-in experience was not very good. I booked a triple room at an additional price in advance. The platform said it included a double bed and a sofa bed and three breakfasts, but when I arrived, I found that there was no sofa bed in the room. The staff said that I needed to pay extra. When communicating at the front desk, a female employee had a very tough and impolite attitude, and even asked us to communicate with the platform ourselves. Later, the manager came forward to communicate with the platform to clarify the misunderstanding and help us add an extra bed. Employee training needs to be strengthened. The traffic jam near the hotel is very serious. I had to get off the taxi and walk back many times, otherwise I would be stuck in the traffic jam for more than half an hour. The biggest advantage is that the hotel breakfast is one of the best we have ever eaten! It's very rich and delicious, the ingredients are fresh and delicious, the dishes are beautifully presented, and it is a wonderful experience to dine in the gallery!
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