Adiwana Unagi Suites Reviews

Response from Property: Dear Mr/s. Cheah Hwei Chueh, Thank you so much for taking the time to share your thoughtful review. We're truly delighted to hear that your stay at Adiwana Unagi Suites was a memorable escape for you and your family.It's heartwarming to know that you appreciated our peaceful location, just slightly removed from the lively center of Ubud, offering a tranquil retreat surrounded by nature. We’re especially pleased that our team made you feel welcome and at home — your kind words about their spirit and service mean the world to us. We believe that genuine hospitality comes from the heart, and we’re glad it showed throughout your stay.We’re also happy to hear that your children enjoyed the koi fish and exploring the serene surroundings — those simple, joyful moments are what make family vacations truly special.Thank you again for choosing us as your base for discovering Ubud. We hope to welcome you back to Adiwana Unagi Suites in the near future for another unforgettable stay.Ari for Adiwana Unagi Suites

Response from Property: Dear Mr/s. Banaja,Warmest greeting from Adiwana Unagi Suites!Thank you so much for your kind words! We're delighted to hear that you enjoyed the food and beverages, and that our team’s friendliness made your experience even better. Your support means a lot to us, and we look forward to welcoming you back again soon!Best regards,Putu & Adiwana Unagi Suites Family

Response from Property: Thank you very much for taking the time to share your experience at our hotel. We're thrilled to hear that you enjoyed your stay with us!Our team takes great pride in providing exceptional service, and we're delighted that you found our staff to be friendly and accommodating. Ensuring our guests feel welcomed and well taken care of is our top priority.We're glad you found your room to be spacious and clean. Our housekeeping team works diligently to maintain the highest standards of cleanliness, and it's wonderful to hear that their efforts contributed to your comfort during your stay.We're delighted that you enjoyed the food offerings at our hotel. Offering breakfast until 11 pm is one of the ways we strive to provide convenience and flexibility for our guests. We're glad you appreciated this feature.Our location, just a 20-minute walk from the city center, offers a peaceful retreat from the hustle and bustle while still being conveniently close to all the attractions. We're also glad to hear that you found it easy to access transportation services when needed. Thank you for your kind words, and we would be honored to welcome you back for another stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to the opportunity to host you again soon!

Response from Property: Dear Ms. Lachica,Thank you so much for taking the time to share your positive experience with Adiwana Unagi Suites. We're thrilled to hear that you enjoyed excellent service and found our staff to be accommodating and friendly. It's always our goal to make our guests feel welcome and well taken care of.We're delighted that you appreciated the convenience of having breakfast and afternoon tea delivered to your room, and we're pleased to hear that you found them enjoyable. At Adiwana Unagi Suites, we strive to provide a memorable and comfortable stay for all our guests.Your kind words motivate us to continue delivering exceptional service, and we look forward to the opportunity of welcoming you back in the future. If there's anything specific you would like to highlight or suggest for improvement, please feel free to share your feedback.Thank you once again for choosing Adiwana Unagi Suites. We appreciate your support and hope to have the pleasure of hosting you again soon.Best regards,Adiwana Unagi Suites

Response from Property: Dear Ms. Agnes, Thank you for taking the time to share your feedback about your recent stay at our hotel. We are delighted to hear that you found our hotel to be great overall, with excellent food and a pleasant atmosphere.We sincerely apologize for any inconvenience you experienced regarding the absence of an elevator and the challenge it posed for you, especially during your pregnancy. We understand the importance of providing accessible facilities and will certainly take your feedback into consideration for future improvements.Regarding the massage service, we apologize for any confusion or disappointment you may have felt. Our primary concern is the safety and well-being of our guests, and our policies are designed with that in mind. However, we appreciate your feedback and will review our policies to ensure that they align with the diverse needs of our guests, including those who may be pregnant.We understand that you sought an alternative solution in Ubud center, and we're glad to hear you were able to find a suitable option. Your experience is important to us, and we value your input as it helps us enhance our services.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future, providing an even more comfortable and accommodating experience.Best regards,Adiwana Unagi Suites Family

Response from Property: Thank you so much for sharing your experience at Adiwana Unagi Suites! We're thrilled to hear that you had an incredible stay with us. Providing exceptional service and ensuring our guests feel well taken care of is always our top priority. It's delightful to know that you found our staff accommodating and that your requests were promptly met with a smile.We're glad you enjoyed our modern facilities and that they contributed to your overall comfort. It's also wonderful to hear such high praise for Elys Kitchen! We take great pride in offering a memorable dining experience with delicious food and a pleasant ambiance. Your compliments about our team's knowledge and their ability to recommend dishes that suited your tastes mean a lot to us.Thank you for recommending Adiwana Unagi Suites to others visiting Bali. We look forward to welcoming you back for another delightful stay soon! If there's anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know.Warm regards,The Adiwana Unagi Suites Team

Response from Property: Dear Mr/s. Shue Thank you so much for choosing our resort for your birthday trip and for taking the time to share your wonderful experience with us. We are absolutely delighted to hear that you had a lovely stay.It warms our hearts to know that you found our staff to be friendly and that the resort's clean facilities met your expectations. We are thrilled that we could make your birthday celebration special, even if it was a week early. The joyous surprise with the cute sweet cake was our way of expressing our appreciation for your stay.We are glad that you enjoyed the tranquil atmosphere of our location, a bit away from the center of Ubud. It's wonderful to hear that you found it to be a quieter and calmer setting, allowing you to experience the charm of the jungle and country village.Your kind words about our assistance in moving your belongings and the breakfast options are truly appreciated. We're pleased that you found the swimming pool cute and a great place to spend time.It was a pleasure hosting you, and we look forward to welcoming you back for future celebrations or any other occasions. If there's anything else we can do to make your stays even more enjoyable, please let us know.Wishing you a fantastic year ahead and a belated Happy Birthday!Best regards,Adiwana Unagi Suites Family,

Response from Property: Dear Madam/Sir, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the attentive service from our staff and the delicious culinary experience at Ely’s kitchen Ubud.We appreciate your concern regarding accessibility and safety. Ensuring the comfort and safety of all our guests is a priority for us. We will certainly take your feedback into account and explore ways to improve the accessibility and lighting around the property, particularly concerning the staircases leading to the Spa office and gift shop.Your insights are invaluable to us as we continually strive to enhance the guest experience at Adiwana Unagi Suites. We hope to welcome you back soon and provide you with an even more enjoyable stayAdiwana Unagi Suites

Response from Property: We're thrilled to hear that you had such a wonderful experience at Adiwana Unagi Suites! It's always our aim to exceed our guests' expectations, and we're delighted that we could make your stay so enjoyable.Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back for a longer stay in the near future. Thank you for choosing Adiwana Unagi Suites for your getaway, and we look forward to creating more unforgettable memories with you.

Response from Property: Dear Mrs. Grace,Warmest greeting from Adiwana Unagi Suites!Thank you for your kind words! We're so sorry to hear that you weren’t feeling your best during your stay, but we're glad our team could make your experience as comfortable and enjoyable as possible. It’s wonderful to know you appreciated the attentive service, delicious food, and great facilities. We hope to welcome you back again when you’re feeling your best! Wishing you good health and safe travels. Best regards,Putu & Adiwana Unagi Suites Family