The staff members here are very friendly, polite, and always welcoming with a warm smile. I really appreciate their hospitality and have no issues with the staff personally.
However, I was quite disappointed with how the breakfast situation was handled. I booked my room months in advance, so I didn’t remember all the exact booking preferences. During check-in, we were explicitly told by the receptionist that breakfast was included in our room and to ensure we arrived between 7-10am for the breakfast service. We put our bags with reception before going to the breakfast area, we told them that we were told breakfast was included at check in and she said told us to go up the stairs or to the elevator. When we went to the restaurant, the staff checked and told us to come and eat. It was only after we finished our meal that staff member came to inform us that our room actually did not include breakfast and charged us extra. When I spoke with the front desk afterward, they simply repeated that my booking condition didn’t include breakfast.
Checking whether a room includes breakfast or not is a very simple administrative task and should have been verified correctly at check-in or before we entered the dining area. If we had been properly informed beforehand, we could have decided for ourselves whether we wanted to pay to eat there or dine elsewhere. It is not about the money, but about the lack of clear internal communication and process, which left us feeling disappointed.
Overall, the team is lovely, but the management and internal communication system regarding breakfast need serious improvement.
