InterContinental Hotels BALI RESORT by IHG

Exceeded my expectations! Because it was Chinese New Year's Eve, a huge number of tourists flocked to Ayana, making it chaotic. I reluctantly moved to the InterContinental. The moment I opened the door... stunning! Absolutely no drop in quality. International chain hotels, especially in Southeast Asia, truly uphold their brand standards. Even though it's an older hotel from 1999, it's impeccably maintained. Due to an incident in May 2023, there are very few Chinese tourists, so it doesn't have the noisy, 'influencer hot spot' vibe that other hotels get during Chinese New Year.

Overall, a fantastic experience with excellent service and top-notch facilities. I highly recommend the breakfast! You can spend all day at the hotel enjoying the beautiful views of Jimbaran Beach.

Huge thanks to the front desk for upgrading us to a newly renovated, very spacious and comfortable room. The hotel's outdoor environment is truly excellent, especially the beach which is absolutely beautiful. The swimming pool is also very large. Highly recommend!

They seem much happier when dealing with Caucasians, which was obvious right from the welcome. I specifically requested not to have a corner room, but that's what I got. You can't charge meals to your room; you have to pay on the spot, and their tone and attitude made it seem like we couldn't afford it. When my elderly relative brought my child's swim ring to be inflated, presumably because they were Chinese and elderly, no one accompanied them. They just pointed vaguely in a direction and expected them to figure it out, and no one offered water either. The air conditioning was cut off at 11 AM, even though checkout was at 12 PM. Staff members on the way didn't smile or greet us; even the cleaning staff were more friendly. The front desk service was good, though, as they allowed us a 2-hour late checkout. The breakfast buffet was excellent, with a good variety and quality, and there were even Chinese instructions. The hotel also has front desk staff who speak Chinese. I won't comment on anything else, but I will definitely not be staying at this hotel again.

The room facilities are a bit old and could use an update. It would be perfect if there was a self-service laundry room. The staff service is top-notch. For late-night flights, the hotel offers a complimentary lounge.