Sudamala Resort, Sanur, Bali Reviews

Response from Property: Dear Mam/Sir, Thank you very much for taking the time to share your thoughtful feedback following your stay at Sudamala Resort Sanur.We are delighted to hear that you chose our resort because of its authentic Balinese style and that it lived up to your expectations. Preserving the beauty of traditional Balinese architecture and creating a charming, tranquil atmosphere are at the heart of the Sudamala experience, and we are pleased that you appreciated these unique qualities.At the same time, we sincerely appreciate your constructive comments regarding the pool, the condition of certain areas of the resort, and the difference between the two rooms you occupied. We are pleased to know that your second-floor room met your expectations; however, we sincerely apologize that the ground-floor room had a musty smell, which affected your comfort. This is certainly not the experience we aim to provide, and your feedback has been shared with our Housekeeping and Engineering teams for immediate attention and review.We also value your observations regarding the pool size and the property's appearance. Sudamala Resort embraces a timeless Balinese design, and we continuously invest in maintaining and enhancing our facilities while preserving the character and authenticity that make the resort unique.Thank you once again for your valuable feedback. It helps us continue improving the experience we provide to our guests. We truly appreciate your stay with us and hope to have the pleasure of welcoming you back for an even more enjoyable visit in the future.Sincerely yours, Sudamala Resorts Management

Response from Property: Dear Mam/Sir, Thank you so much for sharing such a beautiful and deeply personal reflection. We are truly honored that you chose to spend your final night in Bali with us and even more touched that your experience at Sudamala Resort became part of a story that is so meaningful to you.Your reflection on Mattering resonates deeply with our philosophy of hospitality. We believe that true luxury is not defined solely by beautiful surroundings or thoughtful amenities, but by making every guest feel genuinely seen, valued, and cared for. Reading that you felt this through the many small moments during your stay is one of the greatest compliments our team could ever receive.We are especially moved by your kind words about the Balinese welcome, the personalized touches in your room, the sunset invitation, the bedtime story during turndown service, and the breakfast prepared for your early departure. These gestures are offered with heartfelt intention, and knowing they contributed to such a meaningful experience brings us immense joy.The moment you shared about room 313 and your son is particularly touching. Our team believes that every guest has a unique story, and taking the time to listen and connect is an important part of genuine Balinese hospitality. We are grateful that this simple conversation made you feel truly seen and reminded you that you matter.Thank you for allowing us to be a small part of your Bali journey and for sharing your inspiring perspective with others. Your words are a wonderful reminder of why we do what we do every day—to create moments of genuine connection that remain in our guests' hearts long after they have returned home.We sincerely hope that whenever life brings you back to Bali, we will have the privilege of welcoming you once again. Until then, please know that a place—and many warm smiles—will always be waiting for you at Sudamala Resort Sanur.Sincerely yours, Sudamala Resorts Management

Response from Property: Dear Mam/Sir, Thank you very much for taking the time to share your wonderful review following your stay at Sudamala Resort Sanur.We are truly delighted to hear that you enjoyed your experience with us and were impressed by the warm hospitality provided by our team. Your kind words are greatly appreciated and will be shared with all of our staff, who are dedicated to creating memorable experiences through genuine Balinese hospitality.It is wonderful to know that you appreciated the spacious grounds and the aesthetic design of the resort, thoughtfully created to blend harmoniously with the surrounding natural environment. We are especially pleased that you enjoyed waking up to the sounds of birdsong and the morning calls of the roosters, offering an authentic tropical atmosphere that many of our guests find both unique and memorable.We are also delighted that our convenient location allowed you to easily explore the many nearby restaurants while still enjoying the peaceful ambiance of the resort. It is equally rewarding to hear that you loved our exclusive beach area reserved for our guests, where you could relax and experience the beauty of Sanur at your own pace.Thank you once again for your generous feedback and for choosing to stay with us. It was a pleasure welcoming you to Sudamala Resort Sanur, and we sincerely look forward to welcoming you back for another memorable and relaxing stay in the future.Sincerely yours, Sudamala Resorts Management

Response from Property: Dear Mam/Sir, Thank you very much for your wonderful review and kind compliments.We are truly delighted to hear that you were extremely satisfied with both the ambiance and the service during your stay with us. It is especially rewarding to know that you loved the traditional Indonesian décor style, as we strive to create an authentic atmosphere that reflects the beauty and culture of Indonesia.We are also very pleased that you enjoyed the food and found it authentic and delicious. Your kind words will be happily shared with our culinary team, who are passionate about delivering memorable dining experiences for our guests.Thank you once again for your thoughtful feedback and support. It was a pleasure having you stay with us, and we sincerely look forward to welcoming you back again for another memorable experience in the future.Sincerely yours, Sudamala Resorts Management

Response from Property: Dear Mam/Sir, Thank you very much for your fantastic review and for choosing to stay with us.We are delighted to hear that you enjoyed our convenient location, just a short walk from the beach, as well as the comfort of our swimming pool. It is wonderful to know that you found our team attentive and supportive across all departments. Your kind words and recognition truly mean a lot to us, as we strive to provide consistently warm and seamless service throughout the entire guest experience.We are also very pleased that you enjoyed the breakfast. Our team takes great pride in preparing each dish fresh according to our guests’ preferences, so it is rewarding to know this personalized approach made a positive impression.Thank you once again for your thoughtful feedback. We sincerely look forward to welcoming you back for another memorable stay in the near future.Sincerely yours, Sudamala Resorts Management

Response from Property: Dear Mam/Sir. Thank you very much for taking the time to share your wonderful review following your stay at Sudamala Resort Sanur.We are truly delighted to hear that you found our resort to be beautiful, peaceful, and a true sanctuary. Creating a tranquil retreat where guests can relax, unwind, and escape from the pace of everyday life is at the heart of everything we do, and we are pleased that this was reflected in your experience.Your kind compliments about our team mean a great deal to us. We are delighted to know that you found our staff helpful and welcoming, as providing genuine Balinese hospitality is one of our greatest priorities.We are also pleased that you appreciated our facilities and the elegant atmosphere of the resort. Your recognition encourages us to continue delivering exceptional experiences for every guest who stays with us.Thank you once again for your generous feedback and for choosing Sudamala Resort Sanur. It was a pleasure having you as our guest, and we sincerely look forward to welcoming you back for another peaceful and memorable stay in the future.Sincerely yours, Sudamala Resorts Management

Response from Property: Dear Mr. Matthew Gerrard, Thank you very much for taking the time to share your detailed and thoughtful review. We are truly pleased to know that you enjoyed the quieter setting of our hotel, slightly removed from the main street, as well as the unique vintage theme and room design. It is always rewarding to hear that these elements contributed positively to your stay.We also appreciate your comments regarding the surrounding area, as well as your kind words about our breakfast offering. We are glad you found the à la carte selections satisfying and enjoyed the free-flow beverages. At the same time, we take note of your feedback regarding the absence of fruit options and will certainly share this with our culinary team as we continuously work to improve variety and guest satisfaction.We sincerely apologize for the inconvenience caused by mosquitoes during your stay. Due to the open design that connects certain areas such as the bathroom and pool, this can occasionally be a challenge in a tropical environment. We truly appreciate your understanding and your helpful suggestion regarding mosquito coils, although we regret any discomfort caused by their scent. Please rest assured that we are actively exploring additional measures to better manage this issue and enhance guest comfort.Thank you as well for highlighting the pool depth, which we are glad you found suitable, particularly for families with children.Your feedback is invaluable to us, and we are grateful for your balanced perspective. We hope to have the pleasure of welcoming you back in the future and providing an even more comfortable and enjoyable experience.Sincerely yours Sudamala Resorts Management

Response from Property: Dear Mam/Sir, Thank you for taking the time to share your detailed feedback about your stay at Sudamala Resort, Sanur. We are delighted to hear that you found our hospitality warm and our food offerings both diverse and satisfying. It is always our goal to cater to all tastes and to provide attentive service, so your kind words mean a great deal to us.We also sincerely appreciate your constructive suggestions regarding the bathroom mirror lighting and the outdoor villa garden area. Your observations are invaluable and will be shared with our team as we continuously strive to improve our guests’ experience.Thank you once again for your thoughtful comments and for recognizing the efforts of our team. We look forward to welcoming you back to Sudamala Resort in the future.Sincerely yoursSudamala Resorts Management

Response from Property: Dear Mam/Sir, Thank you for sharing your feedback. We appreciate your suggestion regarding room selection, and we completely understand how important a quiet environment is for a relaxing stay.We recommend requesting a room away from the road when booking, and our team will be happy to assist to ensure a more peaceful experience. We are grateful for your comments, as they help us guide future guests and improve their stay.We hope to have the opportunity to welcome you back and provide a quieter, more comfortable experience next time.Sincerely yours, Sudamala Resorts Management

Response from Property: Dear Mam/Sir, Thank you very much for sharing your wonderful review and for choosing to stay with us for two weeks. We are truly delighted to know that you had an enjoyable and comfortable stay overall.It is especially rewarding to hear your kind comments about our friendly team, the quality of the breakfast, and your room. Your appreciation means a great deal to us, as we continuously strive to provide a welcoming and pleasant experience for all our guests.We sincerely apologize for the inconvenience you experienced with the air conditioning during your stay. While we are glad that our team was able to resolve the issue and provide a small gesture of compensation, we truly appreciate your understanding and patience in this matter.Thank you as well for your feedback regarding the gym facilities. Your comments are very valuable to us, and we will certainly take them into consideration as we look for ways to further improve our amenities and overall guest experience.It is wonderful to know that, despite these minor concerns, you would recommend our property. We are very grateful for your support and hope to have the pleasure of welcoming you back again in the near future for another enjoyable stay.Sincerely yours, Sudamala Resorts Management

Response from Property: Dear Mam/Sir, Thank you very much for taking the time to share such a detailed review of your stay. We truly appreciate your honest feedback, as it helps us continuously improve our services and facilities.We are delighted to hear that you enjoyed our boutique hotel’s retro aesthetic, spacious rooms, comfortable air conditioning, and fabulous swimming pool. We are also pleased that the relaxed and refined ambiance and our location added to the enjoyment of your stay.At the same time, we sincerely apologize for the inconveniences you experienced with the bathroom taps, balcony doors, limited electrical sockets, and breakfast service. Your observations are very valuable, and we will share them with our maintenance and operations teams to ensure these issues are addressed promptly. Additionally, your suggestion regarding extra floor lamps is well noted and will be considered to further enhance guest comfort.We hope that despite these challenges, you were able to enjoy the overall atmosphere and charm of our hotel. It would be our pleasure to welcome you back in the future and provide a stay that fully meets your expectations.Sincerely yours, Sudamala Resorts Management

Response from Property: Dear Mam/Sir, Thank you very much for sharing such a thoughtful and detailed review of your recent stay at Sudamala Resort.We are truly delighted to know that you enjoyed the serene atmosphere of our resort, our lush gardens, and the calm surroundings in the southern part of Sanur. It is wonderful to hear that our team made a positive impression and that you loved the à la carte breakfast — your kind words mean a great deal to all of us.We also appreciate you highlighting our location. Many of our guests choose us specifically for the peaceful setting, while still having easy access to the livelier part of Sanur either by a pleasant walk or a short Grab ride.Thank you as well for your honest feedback regarding the beach. We sincerely regret that the cleanliness of the sand and water did not meet your expectations during your visit. As the beach conditions can occasionally be affected by tides, weather, and ocean currents, we continuously work with the local community to help maintain and improve the area. Your comments are truly valuable and will be shared with the relevant team for continued attention.We are very pleased to know that despite this, you still had a great stay and would choose to visit us again. That is the highest compliment we could receive.We look forward to welcoming you back to Sudamala Resort for another peaceful and memorable escape in Sanur.Sincerely yours,Sudamala Resorts Management