Best Western Andover

First impression was that it looked run down, poorly maintained. There was no heating in our room. Left part of socket was faulty so two electric heaters which they brought did not heat, initially. Eventually we had heating in the radiator because we were told the boiler wasn’t working.The carpets,particularly in the corridors looked filthy, although they had been hoovered, really disgraceful. Bedroom curtains hanging from rail plus a large crack in the window. No tv instructions and tv not easy to operate. No cooked breakfast, limited choice, particularly bread. Sliced white bread only, no bread rolls and croissants only available on the second day. Juice diluted. Coffee luke warm.Poor quality. Very limited choice of cereal.We have spent many breaks in The Honest Lawyer in Durham, another Best Western Hotel which was far superior . There is no way we would stay in that hotel again and certainly would not recommend it to anyone.My husband asked for a reduction in the £200 price which was immediately refused because we booked through *******. Would you consider this.

Disappointed with this hotel! The hotel and room were in a poor state, the room was cool, the shower was cold and dirty, the breakfast was not good and expensive, during the night there was running and shouting in the corridor, broken window at reception, not a good experience! Paid a lot of money! Very disappointing! Will not be going back!

Best Western Andover Great stay, bathroom was cosy, toilet to close to radiator which was hot! Difficult to reach toilet roll holder which was tucked behind the toilet and hot radiator otherwise a lovely quiet room and good stay

Room was cold. No explanation for how to do heat. Desk said geat comes on at 5. Mine didnt

Meh My room was dirty the carpets had brown stains and the controls were thick with dust. Luckly the bathroom was clean.