Popular Balok 4-star Hotels

Cleanliness: I would rate the cleanliness a 2 due to the poor maintenance and housekeeping. None of the electrical outlets were functioning properly, and there was a noticeable electrical sound. For those traveling with children, please be extra cautious. During our sightseeing trip from 1 pm to 10 pm, we returned to find the towels we had used earlier that morning, wet and folded on the table instead of being replaced with fresh ones. Additionally, our used cup had not been washed and was left untouched. Location & Amenities: The location was great, and the kids had a fantastic time, especially in the pool area. The pool is spacious, clean, and convenient for parents to relax while their kids enjoy themselves. The surrounding environment is excellent and truly mesmerizing. We were happy to sit back, relax, and enjoy the soothing sound of the waves—it was incredibly calming. The seaside area is ideal for large family gatherings or company events, with plenty of space available. Service: I would rate the Front Office Staff at 4, especially Mr. Aftar, Mr. Azlan, and Mr. Rahmat, who were very helpful. However, I had a negative experience with Ms. Y (name withheld), who was unhelpful and lacked empathy. We were planning to shorten our stay from 3 days/2 nights to 2 days/1 night due to heavy rainfall, flooding in some areas, and car issues. We asked her at the front desk, after consulting Trip.Com, if we could shorten our stay. Instead of showing understanding, she kept saying she couldn't assist and that the Manager on Duty was unavailable. She directed us to deal with Trip.Com the following day, which we understood. However, when I asked if, in case Trip.Com approved our request, we could check out later (around 1 or 2 pm), she refused. She claimed they couldn’t offer a late check-out as the hotel was fully booked. I was shocked, as I was giving up an extra night and yet wasn’t granted even a late check-out at 12:30 pm, and yet she was mentioned it will be chargeable. To my surprise, I later checked online and saw plenty of rooms available and an empty pool. This was disappointing. Just imagine, i am planning to give away my extra night and when i wasnt able to get a slightly late check out due to fully booked ? what ridiculous is this ? IF, we requested late check out on the actual check out date, i totally understand . But this is another way round and she left me speechless. On a positive note, Mr. Aftar, Mr. Azlan, and Mr. Rahmat were understanding and helpful. Despite not asking for much, their suggestions, empathy, and sincerity made a significant difference in our stay. It was because of them that we decided to continue our stay and cancel our initial plans. A big thank you to them for their kindness and helpfulness, always checking in to see if we needed assistance and offering thoughtful suggestions. Overall Experience: Our overall stay was very good and enjoyable. The kids loved the pool and the sightseeing views. The location is fantastic, with a breathtaking view of the sea, providing a truly relaxing experience. Special thanks also to the IRD staff at the restaurant for kindly helping us store our frozen food.

Love the place! This is especially for the privacy that you can get. It's sooooo peaceful. The only setback which to me is a pretty big deal is the rock wall on the beach since I wanted a hotel room that has direct access to the beach with the normal kind of beach view and beach feeling right on our doorstep. Other than this, it was an excellent holiday for me and my husband.

The villa look old but clean the staff very friendly the environment need to tidy up and more decoration as an attraction to the customer 👍

8.4 “Great Stay” We had an amazing stay even though its just for a night. Staff was friendly & really accommodating. We booked a total of 9 rooms. Only downside is its not meant for elderly people. Cause you need to walk up and down the stairs to go to the beach, restaurant & pool. Lucky the buggy able to pick us up from the villa down to restaurant. But still need to walk up and down a few stairs. The view was amazing. Dinner at restaurant was great. Just that waiting to wait for our dinner was close to an hour. Should improve on that. Some of our family members did a room service also waited close to an hour for the food. If you find the food costly, can always book grabfood or get out of the villa & drive around the area look for restaurants. Room and view was amazing! We loved our stay!

The rooms was clean and the bed also comfortable.. There is a living room where you can watch tv and a bedroom with attached bathroom. Every rooms comes with balcony.. Really recommend and relaxing. The breakfast choices not many, but yes it’s enough to make your stomach full..

The Erya by Suria Cherating is a boutique hotel located in Cherating, Malaysia, known for its serene beachfront location and laid-back atmosphere..i love the hotel..

PRO Hotel location walking distance to beach and close to popular dining places & cafes. Helpful & Attentive staff. CONS This is an aging hotel and the maintenance can`t catch up as the years progresses. Our first night was terrible when we found out that the bed is full of bed bugs. The next morning they apologised for the issue and we were transferred to a new room. There always old marks & old stains on the bedsheet, blankets, toilets, walls but might be acceptable for some. No phone in the room, you have to call using your own phone if you want to reach the front counter. Breakfast 2.5/5. Again cleanliness is the issue, bowls, plates, you will find some particles in them. And the food is just average and cold. OVERALL : Just ok, below my expectation. WILL I RETURN? : Maybe no

Kids will have fun here! Just maybe if entrance to beach can be made accesable to guest as we have to take a long walk to go to the beach.everything else is perfect. Clean beach i must say,and safe. Just dine at downstairs cafe its not pricey at all and the food delish. Plus point if hotel could provide complete amenities like tooth brush and shower cap.

apartment with one room, even so it is very spacious. but room look little abandon and dusty. nothing special other than strategic location. guard very friendly, and check in and out very fast. others side, room very near to beach, only 100m walking already reach the beach. beach have clean water, the sand very clean. so very worth it to stay here.

Pro: Clean room Ample parking Near beach Friendly staff Good for cat lover. Owner has more than 100 cats of all sort of breed Con: No lift to higher floor A bit dark surounding at night