Candlewood Suites BALTIMORE - INNER HARBOR by IHG

Clean room, but didn’t receive any service for the bed to be remade, trash thrown out, etc. Otherwise, great

I drove in from New Jersey for my father's 70th birthday and we got to the hotel around 1:40pm. I asked the front desk "Rachel" (maybe spelled wrong) first if we could check in early. She stated no. Which was fine. I then informed her that I had more family coming in from out of town and if she would be able to put all of our rooms by one another, she then said no again and I would have to wait until 3pm and see if her relief would do it. At 3pm I went to the desk and she stated I would have to wait for her relief to check in. At that point we were already tired from waiting around for over an hour. She needs better training and her attitude was horrible. Id NEVER STAY HERE AGAIN.

The room is actually quite noisy with the air conditioner and refrigirator functioning noise. No breakfast.

Yes the staff was awesome I appreciate them yes my room was clean and no complaints will be back soon

I was not too concerned about amenities during my stay. There is no breakfast, but access to a cupboard with tea, hot chocolate, and coffee. The first floor is under construction. The automatic doors are slow to open. I watched several frustrated customers barrel through the doors as if they were push to open. The staff laughed at anyone who came up to the front desk with a request such as new sheets, extra towels, and extra blankets. This location is on a busy street, so the road/ traffic noise is loud.

The room was fine. No issues. Immediate hot water. Good downtown ocation. Building and interior a little dated. Worth the price.

The Staff was very professional, kind, caring and friendly. They checked us in very quickly and very respectful. The room was clean and full of great Supplies. I will patronized them whenever am in Baltimore or any other Cities. Overall Excellent.