Lotus Desaru Beach Resort & Spa

Checking in at 5:00 PM was quick and hassle-free without the need for a queue number, but the staff were unfortunately unfriendly. There was no briefing regarding the resort’s facilities or perks, and no directions were given on how to get to the rooms or the swimming pool. When I asked questions, they seemed rushed and reluctant to answer. I requested a baby cot to be sent directly to the room, and fortunately, it arrived. However, I wasn't informed about the Splash Park. I only found out through a Google search that there was a second pool at Block A. The beach area was mediocre and not very appealing. Breakfast was also average with limited variety. The only highlight of this stay was the Splash Park. Overall, the staff were not welcoming at all.

It’s was wonderful relaxing place for mindfulness Enjoy variety of foods, kinds enjoyed swimming pools & games, couples rooms very nice facilities

We had a very disappointing and distressing stay at Lotus Desaru Beach Resort & Spa and will not be returning. We ended up eating only at the resort because there are no other food options nearby, which makes the quality and safety of their food even more critical. The problems started the moment we entered our room: it was not cleaned properly, and we even found clothes from the previous guest still hanging in the wardrobe. This is completely unacceptable for any hotel, let alone a family resort. On Day 2, while having a meal at the resort restaurant, we saw a young boy vomiting in the middle of the dining area. At first, we thought it might just be that the child was unwell for unrelated reasons. However, by that evening, all four of us became sick with clear symptoms of food poisoning. We had to visit APM Clinic to see a doctor and get medication, and our condition was bad enough that we decided to cut our trip short and leave the next morning. Breakfast was another terrible experience. The food quality was poor, the hygiene did not inspire confidence, and the junior staff seemed badly trained and overwhelmed. Having what felt like over a thousand guests trying to have breakfast in the same place at the same time made it crowded, noisy, and extremely uncomfortable. Given the combination of poor room cleanliness, lack of alternative food options, serious concerns about food hygiene that left our entire family ill, and the overcrowded, badly managed breakfast, I strongly recommend that you avoid this place.

My stay at Lotus Desaru was enjoyable. The room was clean and comfortable. The staff were friendly, and the environment was calm and relaxing. I had a pleasant experience staying there.

Hotel stay is over all good experience , it has all the facilities required especially Spices restaurant is good for Indian food . it has Splash water park which is free for the guests in the. hotel.

Front desk service are good and friendly as we ask for room near the water themepark for my son easy access, they give the blk F which just infront of the water themepark. Good for short staycation for family. 👍👍👍