To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities8.7
Service8.9
Cleanliness9.2
Filter by:
Sort by:
All reviews(95)
Positive reviews(93)
Reviews with photos/video(20)
Great service(20)
Awesome rooms(18)
Awesome stay(14)
Clean and tidy(10)
Large rooms(6)
Convenient for shopping(5)
Located in the city centre(4)
Negative reviews(2)
Guest User
Superior King Room
Stayed in Jun 2025
Couple
2 review
7.0/10
Posted on Jul 4, 2025
No extra support for undue delay @ 3 am check in because unfortunate travelling.
cha0214
Standard Two Queen Room
Stayed in Sep 2024
Family
2 review
10/10
Outstanding
Posted on Oct 20, 2024
Loved our stay at Babff Ptarmigan Inn. The room was cleaned properly even the room services was perfect. We got a free transit pass with our reservation which we utilized! The picture is our view which you can see the mountains partially and it’s still so pretty!
Jacqueline Dempsey
Mountain View King Suite
Stayed in Mar 2025
Solo traveller
5 review
8.0/10
Very Good
Posted on Apr 13, 2025
The hotel is in a great position. I had a suite that was on the second floor with a balcony at the front of the hotel. It was a bit noisy at night with people outside and in the rooms nearby. The room was great except there were no drawers at all, so you need to live out of your suitcase. The internal heating was noisy. Staff at reception were ok, one person was downright rude to me when I asked for a spoon. Love the bathroom products.
Guest User
Superior King Room with Balcony
Stayed in Jun 2025
Couple
1 review
8.0/10
Very Good
Posted on Jul 4, 2025
Excellent location, average service food could use improvement
Guest User
Superior King Room with Balcony
Stayed in Feb 2025
Business traveller
8 review
6.5/10
Posted on Apr 2, 2025
Staff was polite and professional, hotel could invest in updates
Guest User
Superior Two Queen Room
Stayed in Apr 2024
Travelling with friends
1 review
9.5/10
Amazing
Posted on Jun 3, 2024
This place is strategically located. It is situated directly opposite Banff High School Transit where travelers can take Roam 8x to Lake Louise. Right outside, there are local buses you can take, example Roam 1 which takes you to Banff Gondola. The Inn also provides complimentary local Roam tickets. You will have to purchase Roam 8x express on your own. For drivers, they have complimentary parking too (depends on availability). We will return again because of its location. Staff service, room cleanliness, amenities are all good. Nothing to complain about.
James
Standard Two Queen Room
Stayed in Oct 2024
Travelling with friends
5 review
9.5/10
Amazing
Posted on Jan 15, 2025
The check in was smooth and everything went well. The main issue was there was sometimes not enough parking. Make sure you come early enough :/
Juhyung
Standard Two Queen Room
Stayed in Dec 2024
Family
1 review
10/10
Outstanding
Posted on Jan 11, 2025
It was a great hotel. Clean, good location, kind staffs and lovely breakfasts!
TigerLoriMomo Ling
Superior Two Queen Room with Balcony
Stayed in Jul 2024
Couple
30 review
10/10
Outstanding
Posted on Sep 2, 2024
Nice location and good service
Guest User
Superior Two Queen Room
Stayed in May 2025
Family
1 review
10/10
Outstanding
Posted on Jul 1, 2025
Friendly staffs and nice location
Sukrit Sutharojana
Superior Split Room
Stayed in Mar 2025
Family
3 review
9.0/10
Great
Posted on Jun 29, 2025
Good location and clean room
Melindz
Standard Two Queen Room
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 19, 2025
It is very nice place
Billy 蘇
Superior Two Queen Room
Stayed in Nov 2023
Family
35 review
9.0/10
Great
Posted on Dec 28, 2023
very convenient and beautiful hotel
Guest User
Standard Two Queen Room
Stayed in Dec 2023
Family
1 review
7.5/10
Posted on Jan 26, 2024
Location is good
Betty Meow Leng
Superior Two Queen Room
Stayed in Mar 2024
Couple
12 review
10/10
Outstanding
Posted on Apr 28, 2024
Clean and comfortable bed. Customer service is kind and polite. Good location too.