To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.2
Amenities8.8
Service9.1
Cleanliness9.1
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All reviews(119)
Positive reviews(19)
Reviews with photos/video(7)
Great service(5)
Scott J Lin
Traditional Room Non Pet Friendly
Stayed in Aug 2025
Couple
2 review
9.5/10
Amazing
Posted on Sep 13, 2025
Pretty noisy when someone upstairs flush toilet
Guest User
Standard Two Queen Room
Stayed in Nov 2024
Couple
6 review
10/10
Outstanding
Posted on Dec 6, 2024
Oh my, this place is a must book at! Imagine seeing the mountains when you open your window
Guest User
Standard Two Queen Room
Stayed in Apr 2025
Family
6 review
8.0/10
Very Good
Posted on Jun 4, 2025
Great, Comfortable & Nice services
Anonymous User
Standard Two Queen Room
Stayed in Jun 2023
Couple
52 review
10/10
Outstanding
Posted on Aug 21, 2023
Very cosy hotel and convenient with shops and restaurants just around the corner.
Tingggggggg
Traditional Room Non Pet Friendly
Stayed in Feb 2025
Couple
8 review
10/10
Outstanding
Posted on Mar 25, 2025
The location is convenient, right in the town of Banff. The scenery inside the hotel is also great, with a view of the town street view and the Rocky Mountains. If I have the opportunity to go to Banff again, I will still consider this hotel.
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Guest User
Standard Two Queen Room
Stayed in Jan 2025
Travelling with friends
4 review
10/10
Outstanding
Posted on Feb 25, 2025
The location of the hotel was great and I liked the antique-style interior. It was also a great experience to be able to see the snow-capped mountains from the hotel room. I was happy to be able to spend the winter in Banff here! The bed was comfortable and the free breakfast was great. Oh, and the welcome cookies were really delicious! I want to visit again if I have the chance~
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Guest User
Standard Two Queen Room
Stayed in Jun 2025
Couple
1 review
8.0/10
Very Good
Posted on Jul 10, 2025
Located in the heart of downtown, activities, dining, and shopping were all easily accessible.
I would definitely use this again when visiting Banff.
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monik****
Standard Two Queen Room
Stayed in Mar 2025
Travelling with friends
3 review
10/10
Outstanding
Posted on May 15, 2025
Great, right in the central area, convenient for shopping anywhere, the uncle on duty at night is very enthusiastic, very considerate store
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We Roam Together
Standard Two Queen Room
Stayed in Sep 2024
Couple
21 review
9.0/10
Great
Posted on Oct 19, 2024
Overall good. Staff service is OK. Breakfast doesn't have many choices. I'd like to see more variety in the menu. If you drive, there's an underground parking fee of $18 per day, and the parking lot is quite narrow. Big cars need to be careful when entering and exiting and parking.
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M40155****
Traditional Room Non Pet Friendly
Stayed in May 2024
Solo traveller
7 review
9.0/10
Great
Posted on Jul 1, 2024
The hotel is located in the center of Banff town. It is very unique, convenient for traveling and sightseeing. The service attitude is good, but the room is a little small
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Guest User
Traditional Room Non Pet Friendly
Stayed in Nov 2023
Couple
1 review
9.5/10
Amazing
Posted on Dec 27, 2023
The hotel is located in the city center and there are different restaurant options nearby! The room is clean and a terrace room is also provided. The overall experience is very good!