Eastin Grand Hotel Phayathai Reviews

Response from Property: Dear Valued Guest,Greetings from Eastin Grand Hotel Phayathai.Thank you very much for your wonderful and detailed review. We are truly delighted to hear that your return to Bangkok was made even more special with your first stay at our hotel.It is a pleasure to know that you appreciated our Thai-inspired décor, warm and friendly service, and the experience at our Executive Lounge. We are also glad that you enjoyed the breakfast selections, dinner offerings, and our infinity pools—perfect for capturing memorable moments.We are especially pleased that our convenient location near Phaya Thai Station added to the ease of your trip. Your kind recommendation and intention to return truly mean a lot to us and serve as a great motivation for our entire team.We sincerely look forward to welcoming you back again for another exceptional stay in the near future.Best regards,The Management TeamEastin Grand Hotel Phayathai

Response from Property: Dear Valued Guest,Greetings from Eastin Grand Hotel Phayathai.Thank you very much for your kind and detailed review. We are truly delighted to know that you had a pleasant and comfortable stay with us, especially after a long journey. It is wonderful to hear that you found our location convenient, with easy access to the Airport Rail Link, BTS, and nearby amenities.We are especially grateful for your kind recognition of our housekeeping team. Your compliments mean a great deal to them, and we will be sure to share your appreciation, as they take great pride in maintaining the highest standards of cleanliness and comfort.We are also pleased that you enjoyed the smooth check-in process, the complimentary drink at Trattoria@22, and the relaxing atmosphere of our pool area, even while enjoying the vibrant energy around it. Your feedback regarding deposit payment options is also well noted and appreciated.It is truly rewarding to know that you would choose to stay with us again, particularly for the convenience before your departure from Bangkok.Thank you once again for your thoughtful feedback and for choosing to stay with us. We look forward to welcoming you back for another memorable stay in the near future.Best regards,The Management TeamEastin Grand Hotel Phayathai

Response from Property: Dear Valued Guest,Greetings from Eastin Grand Hotel Phayathai.Thank you very much for your wonderful and detailed review. We are truly delighted to hear that you had an excellent stay with us and that the suite was perfect for your needs.It is especially rewarding to know that you were pleased with our top-notch service, including the laundry service, as well as our comprehensive facilities, 24-hour gym, and the convenience of nearby local eateries. We are also glad that our team could assist with your request at the lobby—your kind mention means a lot to us.We appreciate your feedback regarding the elevator waiting time. Please rest assured that your comment has been shared with the relevant team for review, as we continuously strive to improve the overall guest experience.Thank you once again for your high recommendation. We sincerely look forward to welcoming you back again for another memorable stay in the near future.Best regards,The Management TeamEastin Grand Hotel Phayathai

Response from Property: Dear Valued Guest,Greetings from Eastin Grand Hotel Phayathai.Thank you very much for your wonderful and detailed feedback. We are truly delighted to hear that you had such an enjoyable stay and appreciated the premium atmosphere of the hotel, the cleanliness of the rooms, and the attentiveness of our team.It is also a pleasure to know that our convenient location with direct access to the BTS Skytrain made it easy for you to travel around the city, especially during busy hours. We are glad that the room amenities met your needs, and please rest assured that items such as an iron can certainly be provided upon request through our housekeeping team.We are especially grateful for your kind recognition of Khun Pinpong from the breakfast area. Your story truly reflects the genuine care and attentiveness our team strives to provide every day. We will be delighted to share your kind words with her, and we are certain it will mean a great deal to her.Thank you once again for your thoughtful comments. We are honored that you would consider staying with us again on your next visit to Bangkok, and we look forward to welcoming you back for another memorable stay.Best regards,The Management TeamEastin Grand Hotel Phayathai

Response from Property: Dear Valued Guest,Warmest greetings from Eastin Grand Hotel Phayathai.Thank you very much for sharing your feedback regarding your recent stay with us in the Deluxe room with lounge access.We are pleased to know that you found the hotel overall to be a nice place to stay and appreciated the convenience of the nearby train stations with sheltered access. Easy connectivity for our guests is one of the key advantages of our location, and we are glad this contributed positively to your experience.At the same time, we sincerely regret to learn about the inconveniences you encountered. Please accept our apologies regarding the room location not fully meeting your preference. While some Deluxe rooms are positioned toward the corner areas of the building to maximize space and views, we certainly understand that location preferences vary, and our team would always be happy to assist with alternative options whenever availability allows.We also sincerely apologize that the toiletries were not replenished during your stay. This is certainly not the standard we aim to maintain, and your feedback has been shared with our housekeeping team to ensure closer attention to these details moving forward.Thank you once again for your valuable comments. We truly appreciate your feedback and hope to have the opportunity to welcome you back to provide an even better experience in the future.Yours faithfully,Management TeamEastin Grand Hotel Phayathai

Response from Property: Dear Valued Guest,Warmest greetings from Eastin Grand Hotel Phayathai.Thank you very much for taking the time to share such a thoughtful and detailed review of your recent four-night stay with us. We are truly delighted that you chose our hotel after carefully comparing several options for your return visit to Thailand.It is wonderful to learn that your first impression upon arrival was excellent and that you enjoyed your time with us throughout your stay. We are particularly pleased that the service provided by our team—from the front desk to the pool area—left such a positive impression. Your kind comments regarding our breakfast selection and the beautiful views from the public pool are also greatly appreciated.At the same time, we sincerely thank you for your constructive observations. Please accept our apologies regarding the size of the trash bins in the room and bathroom, as well as the housekeeping oversight in not clearing the trash and replenishing the mineral water in the minibar during your stay. These are certainly not the standards we aim to maintain. Your feedback has been shared with our housekeeping team for immediate review and improvement to ensure greater attention to detail in the future.We are grateful for your helpful suggestion regarding larger trash bins, and we will certainly take this into consideration as we continue to refine our guest experience.It is especially encouraging to know that, aside from these points, you found everything else to be great and that you would gladly choose to stay with us again on your next visit. We truly look forward to the pleasure of welcoming you back for another enjoyable and memorable stay in the near future.Yours faithfully,Management TeamEastin Grand Hotel Phayathai

Response from Property: Dear Valued Guest,Greetings from Eastin Grand Hotel Phayathai.Thank you very much for your kind feedback. We are delighted to hear that you found the hotel very clean and experienced warm and welcoming service from our team.It is also a pleasure to know that the flexibility with your check-out time helped make your departure more comfortable, and that you enjoyed our breakfast with its rich and varied selection.Your positive comments mean a great deal to us and encourage our team to continue delivering thoughtful and attentive service to all our guests.We look forward to welcoming you back again in the near future.Best regards,The Management TeamEastin Grand Hotel Phayathai

Response from Property: Dear Valued Guest,Greetings from Eastin Grand Hotel Phayathai.Thank you very much for taking the time to share your feedback with us. We are pleased to hear that you found the room clean and appreciated the surprise cake prepared for you. It is always our pleasure to add a special touch to our guests’ stay.At the same time, we sincerely regret that we were unable to accommodate your request for a higher-floor room with a better view. While we always do our best to fulfill guest preferences noted during booking, these requests are subject to availability at the time of arrival. We truly appreciate your understanding in this matter.Thank you once again for your kind words about our service. We hope to have the opportunity to welcome you back again in the future and provide an even more enjoyable stay.Best regards,The Management TeamEastin Grand Hotel Phayathai

Response from Property: Dear Valued Guest,Greetings from Eastin Grand Hotel Phayathai.Thank you very much for your detailed and thoughtful feedback. We are delighted to know that you found our direct connection to the Airport Rail Link and BTS incredibly convenient, as well as the easy access via the skywalk. It is also wonderful to hear that you enjoyed the variety of dining options within the building and explored the city with ease.We are pleased that you found your room spacious and appreciated our plentiful breakfast, especially the Thai dishes. At the same time, we understand your comment regarding the bathroom layout and the distance of some seating areas in the restaurant. Your feedback is valuable and will be shared internally for consideration.It is especially rewarding to know that you enjoyed our swimming pool and its unbeatable views, particularly the relaxing night atmosphere.Thank you for your recommendation. We look forward to welcoming you back again for another enjoyable stay.Best regards,The Management TeamEastin Grand Hotel Phayathai

Response from Property: Dear Valued Guest,Greetings from Eastin Grand Hotel Phayathai.Thank you very much for sharing your wonderful feedback with us. We are truly delighted to hear that you had an excellent stay during your three nights with us.It is a pleasure to know that you enjoyed the spacious and comfortable room, the beautiful view, and the comfort of our bedding. We are also glad that our Chinese-speaking team members were able to assist you and that you had a fantastic breakfast experience with a wide selection of food and a lovely view.Your kind recommendation means a great deal to us and serves as great encouragement for our entire team.We sincerely look forward to welcoming you back again for another memorable stay in the near future.Best regards,The Management TeamEastin Grand Hotel Phayathai