Rating: 2/5
The staff were very nice, approachable, and accommodating. They were always willing to assist us, and we appreciated how easy it was to communicate with them. We also had no issues going in and out of the hotel at any time.
However, our experience with the room and bathroom was quite disappointing, especially since it was our first time visiting Bangkok. The room was very dirty and had a strong unpleasant smell. The curtains were also visibly dirty and needed better cleaning. Even the bathroom tissue provided to us appeared to have been previously used. Because of these issues, we decided to transfer to another hotel, even though the staff offered to move us to a different room.
We did raise our concerns with the staff, and I hope the hotel can improve its overall cleanliness and maintenance. The rooms, cabinets, curtains, bathroom, bed linens, and bed sheets all need to be checked and cleaned more thoroughly before guests arrive. The bed itself was comfortable enough to sleep in, but unfortunately, the linens and room did not feel clean and had an unpleasant smell. We even had to improvise by using Downy just to help freshen up the smell in the room.
Another concern is the key card. Guests should ideally be provided with two key cards upon check-in. In our experience, we were only given one and were told that we would need to pay for an additional card. I hope the hotel can consider providing two key cards as standard for each room instead of charging guests for the second one.
Overall, we would give the hotel 2/5. We would give 4/5 for the staff because they were kind, helpful, and accommodating. However, the overall cleanliness of the hotel and especially the room needs significant improvement. The room, curtains, bathroom, cabinets, and bed linens should be cleaned and inspected more carefully to ensure a better experience for future guests.
