The Quarter Silom by UHG

Asking fir cash deposit without informing earlier... other hotels accept card deposit... hav courtesy to inform earlier in this time where everyone use cashless transaction

If the room rate is the same, there are definitely other choices. The housekeeping staff and lobby concierge teams are nice. However, the front desk staff seems to need more training. When I arrived at midnight to check in, the staff claimed my booking was canceled by Trip.com at 11:00 AM that same day morning, and she was very confident about it. Hearing this shocked me because I have used Trip.com for almost 16–18 years and have never had this kind of issue happen to me, though I understand that sometimes these things can occur in real time. However, the staff didn't do anything to help—she just informed me of this message. While I was contacting the Trip.com CS team and waiting for someone to help me, she suddenly told me she found my booking. Is this a late-night joke? When I checked out, there were two staff members on duty, one senior and one junior. The junior staff member told me to wait a moment for the room check, so I went to the lobby coffee shop to get a drink and sit for a while. However, no one informed me about the check-out status for at least 8 to 10 minutes. I don't mind waiting for the result, but the staff should at least let me know how long it will take. When I returned to the front desk to ask about the status, the junior staff member asked for my room number again, retrieved a sheet of paper, and asked me, "Is this you?" This is totally unacceptable, because the paper had a passport photocopy belonging to a Thai female customer. Exposing personal data to irrelevant people like this shows that these staff members lack data privacy training.

Hotel was clean but somehow water pressure is weird. Shower runs from cold and suddenly it was scalding hot and back to cold again

Pros: - Clean and big room, comfortable bed - Great service - Multiple lighting points - Gym (+sauna) and pool are free to use Cons: - WIFI cannot be connected when you're in the room (mine was 3rd level), however it works at the lobby. It was quite inconvenient - Shower drain is a bit clogged, water flows down very slowly (partial "flooding" when bathing if using high pressure water) - Room phone was not working (they tried to fix but didn't manage to, not a huge issue) - Location is nestled nearby several massage parlours, suggest to take taxi at night for solo female travellers Overall, this hotel is of great value for the price paid. Most importantly the room i very clean. I will certainly be back to rebook when I revisit Bangkok.

Location is good and the room is generally clean but there were ants in the bathroom. Other than that, everything else is great!