Maitria Hotel Sukhumvit 18 - A Chatrium Collection Bangkok Reviews
Maitria Hotel Sukhumvit 18 - A Chatrium Collection Bangkok
26 Sukhumvit Soi 18, Khlong Toei, Bangkok 10110, ThailandView hotel details
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Guest Reviews of Maitria Hotel Sukhumvit 18 - A Chatrium Collection Bangkok
8.7/10
Very good
486 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.9
Amenities8.2
Service8.8
Cleanliness8.9
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All reviews(486)
Positive reviews(469)
Reviews with photos/video(121)
Convenient for shopping(39)
Clean pool(32)
Great swimming pool(32)
Tasty food(25)
Close to metro(14)
Has rooms for families(7)
Tasty coffee(7)
Large bathroom(4)
Negative reviews(17)
Anonymous User
Two-Bedroom Suite
Stayed in Jul 2026
Family
3 reviews
9.5/10
Amazing
Posted on Sep 2, 2026
Before my trip, I saw some less-than-positive reviews, which made me a bit concerned about safety.
However, as soon as I got my room key and went to check out the room, the facilities were much better than I expected and what the reviews suggested.
Breakfast: The selection isn't huge, but it's suitable for families.
Pool: Smaller than I imagined, only really suitable for kids to splash around in, not for actual swimming.
Hotel Location: It's in the middle of Soi 18, very convenient for getting to Terminal 21 shopping mall and Asok BTS station – just a 10-minute walk. At the entrance to the soi, there's a 7-Eleven and many street food stalls. It's also convenient to take a taxi to other places, though it can get quite congested when heading back to the hotel during rush hour.
I stayed for four days and the staff were consistently enthusiastic.
There's room for improvement with the air conditioning; it's an older ceiling unit that can be either hot or cold. The room lighting is a bit dim when the curtains are closed, though the dining area is quite bright.
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6/7
Response from Property: Dear Guest, thank you for sharing your detailed experience with us. We are pleased to hear that, after you received your room key and had a chance to check the room, the facilities exceeded your expectations compared with what you had seen online, and that our team maintained an enthusiastic and attentive service throughout your four-day stay.We also appreciate your observations regarding the breakfast, and we note your view that the selection is well suited for families. Regarding the pool size, we understand your expectation for swimming; while it may be more suitable for children’s splash time, we will continue to review how we present and enhance this offering for different guest needs.In addition, thank you for the feedback on in-room comfort and ambience. We acknowledge your comments about the older air-conditioning unit and the lighting level when curtains are closed, and we will use your insights to further improve the guest experience. We hope to welcome you back again in the future.Best regards,Chayathida ChatthienFront Office Manager
Sergio_sir
Superior King Studio
Stayed in May 2026
Family
7 reviews
9.5/10
Amazing
Posted on Jul 6, 2026
This hotel offers excellent value for money. The front desk staff are incredibly welcoming, setting a benchmark for other hotels. They're always greeting you with smiles, truly embodying the spirit of Thailand. When we checked out, it felt like all my relatives had come out to see us off – it was a lovely and heartwarming gesture. A special thanks to Mr. Ducky and Mrs. Bowry for their care! The room is more like a small apartment, featuring a kitchenette along the corridor with a full range of appliances: microwave, stove, toaster, dishes, and a decent-sized refrigerator. As a welcome bonus, the hotel provided several cans of Coke, Fanta, tonic, and coconut milk, along with coffee, tea, and sugar. The bed had a super orthopedic mattress and was very comfortable. There's also a dining table, a coffee/work table, a modern TV, and an armchair. The bathroom is medium-sized, neatly renovated, and all the plumbing worked perfectly. The only issue was the air conditioning; even set to 26 or 27 degrees, it blew icy air at around 20 degrees. We reported it to reception, but they couldn't fix it, so we had to turn it off periodically. Breakfast was a little above average and of good quality: there's always one meat dish, sausages, sometimes fish, and salad fixings like cabbage, greens, cucumbers, and tomatoes. Sides include rice and spaghetti. There are two types of soups that change throughout the week. Yogurt comes in individual cups (classic and strawberry), and there are toasts with jam and butter. Pastries include croissants, puff pastries, and muffins. You can choose between natural coffee and coffee from a machine – after all, you're at a coffee club! The ambiance is beautiful and stylish! The hotel has two elevators, a gym, and a rooftop pool above the 8th floor. Sun loungers and hotel towels are provided, along with restrooms and showers. In the evenings, the lighting around the pool is a bit dim, which they attributed to energy saving. The location is good and central, with a sidewalk leading to Sukhumvit if you're walking to the metro. The area is clean, apart from some overflowing trash bins in one spot and a construction site near the hotel. It's about a 10-minute walk to BTS Asok station and at least 15 minutes to MRT. There's a 7/11 at the beginning of the street, about 5 minutes from the hotel. This is a good, comfortable, and heartfelt hotel that's great value for money! I wouldn't hesitate to recommend it to friends, and it definitely deserves the highest ratings.
Original textTranslated by Google
6/17
Response from Property: Dear Sergio, Thank you for your generous and detailed review. We are truly honored by your recognition of our welcoming front desk team, and your special appreciation for Mr. Ducky and Mrs. Bowry means a great deal to us. We are delighted that you enjoyed the comfort of the room, the thoughtful welcome amenities, the quality breakfast, the rooftop pool, and our convenient location. At the same time, we sincerely apologize for the inconvenience caused by the air conditioning and regret that it was not resolved to your satisfaction during your stay. Your feedback is highly valued and will help us continue improving the overall guest experience. Thank you again for your recommendation, and we look forward to welcoming you back in the future.Warm regardsChayathida ChatthienFront Office Manager
Shark.PB
Standard Studio
Stayed in Jun 2026
Couple
20 reviews
9.0/10
Great
Posted on Aug 3, 2026
Very good location and convenient yi the train station. It was perfect for us as we visited the park multiple times throughout the trip
Response from Property: Dear Shark, thank you for sharing your experience with us. We are pleased to hear that you found the location very convenient, especially for access to the train station, and that it suited your travel plans as you visited the park multiple times throughout your trip. Providing an efficient and comfortable base for our guests is always our priority, and your comments confirm we delivered what you needed during your stay. We sincerely appreciate your recognition and hope to have the opportunity to welcome you back again for another enjoyable visit.Best regards,Chayathida ChatthienFront Office Manager
Nelly Win
Triple Room
Stayed in Jun 2026
Business traveller
28 reviews
7.0/10
Posted on Jul 14, 2026
It is near asok BTS, the room is spacious & clean. The breakfast is not much choices. The hotel is near terminal 21 so food & shopping are much easier.
Response from Property: Dear Guest, thank you for sharing your stay experience with us. We are pleased to know that our convenient location near Asok BTS and Terminal21, as well as the spacious and clean room, contributed positively to your visit and made dining and shopping more convenient for you. We also appreciate your candid feedback regarding the breakfast selection. Your comments have been noted carefully, as they are valuable in helping us further enhance the overall guest experience. We sincerely appreciate your support and look forward to welcoming you again in the future.Best regardsChayathida Chatthien Front Office Manager
社會你真姐
Standard Studio
Stayed in May 2026
Travelling with friends
3 reviews
10/10
Outstanding
Posted on Jun 24, 2026
This was my second stay, and it was a great experience! The staff are very friendly, there's a convenience store right at the alley entrance, and the hotel also offers a free breakfast for guests. I'd definitely want to come back for my next trip.
Original textTranslated by Google
Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your wonderful feedback and for choosing to stay with us again.We are delighted to hear that your second stay was a great experience. Your kind comments about our friendly staff, complimentary breakfast, and convenient location near the convenience store are truly appreciated.It is especially rewarding to know that you would choose to stay with us again on your next trip. Your continued support means a great deal to our team.We look forward to welcoming you back for another memorable stay in the near future.Best regards,Kunlaphatsorn RinnaphatReservation Officer
Nattharee Meesing
Grand Deluxe Studio
Stayed in Apr 2026
Travelling with friends
5 reviews
10/10
Outstanding
Posted on May 26, 2026
Convenient location, close to the BTS and MRT Sukhumvit station. The room was clean and comfortable. The staff were friendly and helpful. Highly recommended!
Response from Property: Dear Guest,Thank you very much for your wonderful feedback. We’re delighted to hear that you enjoyed our convenient location near the BTS and MRT stations, and that your room was clean and comfortable. It’s also great to know our team made a positive impression with their friendly and helpful service.We truly appreciate your recommendation and look forward to welcoming you back on your next visit.Warm regards,Kriengsak HansaGeneral Manager
Guest User
Standard Studio
Stayed in Jul 2026
Couple
33 reviews
10/10
Outstanding
Posted on Aug 16, 2026
Overall satisfied, good service.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for sharing your feedback with us. We are pleased to hear that you are overall satisfied and that you found our service to be good. Providing attentive, reliable hospitality is always our priority, and your recognition means a great deal to our team. We will continue to maintain the service standards you experienced during your stay. Should you have any further comments in the future, we would be grateful for the opportunity to review them. We sincerely look forward to welcoming you back again for another enjoyable stay.Best regards,Chayathida ChatthienFront Office Manager
Guest User
Triple Room
Stayed in Apr 2026
Travelling with friends
1 reviews
8.5/10
Very good
Posted on May 31, 2026
Overall good only walkway is a bit humid, staff are very attentive .
Response from Property: Dear Valued Guest,Thank you for sharing your feedback. We are pleased to hear that you had an overall good stay and that our attentive staff helped make your experience enjoyable.We also appreciate your comment regarding the humidity in the walkway area. Your feedback is valuable, and we will review this with our team to see how we can improve the comfort of our guests.We look forward to welcoming you back again soon.Warm regards,Kriengsak HansaGeneral Manager
Guest User
Superior King Studio
Stayed in Mar 2026
Solo traveller
1 reviews
10/10
Outstanding
Posted on Apr 21, 2026
I like this hotel, location is great, sure will stay here next time. Staff very friend. And their breakfast is very decent.
Response from Property: Dear Valued Guest,Thank you very much for your kind feedback. I’m truly pleased to hear that you enjoyed our convenient location, friendly staff, and the quality of our breakfast. It means a lot to us that you plan to stay with us again on your next visit.Your support and kind words are greatly appreciated, and we look forward to welcoming you back for another comfortable and enjoyable stay.Warm regards,Kriengsak HansaGeneral Manager
Guest User
Standard Studio
Stayed in Feb 2026
Travelling with friends
2 reviews
10/10
Outstanding
Posted on Apr 24, 2026
hotel room clean and spaces
staff are very friendly too
and love theirs breakfast!
location very good,10min walk to Terminal 21
Response from Property: Dear Valued Guest,Thank you very much for your kind review.I’m delighted to hear that you enjoyed our clean and spacious rooms, as well as our breakfast offerings. It is also wonderful to know that our team made a positive impression with their friendliness and service.We’re glad you appreciated our convenient location, just a short walk from Terminal 21, making it easy to explore the area.We truly appreciate your support and look forward to welcoming you back again soon.Warm regards,Kriengsak HansaGeneral Manager
Guest User
Standard Studio
Stayed in Jul 2026
Family
3 reviews
8.0/10
Very good
Posted on Aug 17, 2026
Conveniently located near both BTS and MRT stations, making getting around a breeze. Reaching major shopping malls in the city center is also not an issue. There are convenience stores nearby and Terminal 21, perfect for late-night snacks and shopping. The facilities are good, and I would stay here again.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for sharing your experience with us. We are pleased to hear that our location near both BTS and MRT stations made it easy for you to get around the city, and that you found convenient access to major shopping malls as well as nearby convenience stores. We are also glad that Terminal21 was a perfect choice for your late-night snacks and shopping.We truly appreciate your recognition of our facilities, and it is encouraging to know that you would choose to stay with us again. We look forward to welcoming you back for another comfortable and enjoyable stay.Best regards,Chayathida ChatthienFront Office Manager
Guest User
Standard Studio
Stayed in Jul 2026
Other
1 reviews
8.5/10
Very good
Posted on Aug 17, 2026
Stayed at Maitria hotel throughout my Hyrox trip for 4 nights. Everyone at the hotel was very friendly, helpful and efficient.
Room was clean, amenities were also fully equipped.
Overall very happy with the stay and will definitely stay at Maitria hotel again for my next Hyrox race in Bangkok.
Response from Property: Dear Guest, thank you for sharing your experience with us and for choosing Maitria throughout your Hyrox trip for four nights. We are pleased to hear that every member of our team was friendly, helpful, and efficient, and that you felt supported throughout your stay. We are also glad that your room was clean and that the amenities were fully equipped to meet your needs. Your overall satisfaction means a great deal to us, and we truly appreciate your confidence in returning for your next Hyrox race in Bangkok. We look forward to welcoming you back again and making your next stay equally comfortable and enjoyable.Best regards,Chayathida ChatthienFront Office Manager
Guest User
Triple Room
Stayed in Jul 2026
Family
4 reviews
8.5/10
Very good
Posted on Aug 16, 2026
It's a bit of a walk from Asok Station, but it's in an easy-to-find location. It's on a quiet side street off the main road, and the room was spacious and clean, making for a comfortable stay. Since there were three of us, the triple room was a nice bonus. There's a laundry room in the basement, but you need to buy special tokens at the reception desk. Each token costs 90B, and you'll need one for washing and one for drying. Detergent is 10B. The washer and dryer are separate, so you'll need to transfer your clothes, and using them takes a bit of getting used to, so check the instructions next to the machine or ask at the front desk. They don't speak Japanese, but they were very kind and helpful (Thank you, Noom!).
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to share your detailed experience with us. We appreciate your kind remarks about our location and the ease of finding the property. We are also glad to hear that you enjoyed the quiet atmosphere on the side street, as well as the spacious and clean condition of your room, which contributed to a comfortable stay for all three of you.It is also helpful to know that the triple room suited your needs well and was a pleasant bonus. Regarding the laundry facilities in the basement, we are sorry the process required a little adjustment—please note that laundry token purchase is available at the reception desk, and the washer and dryer are separate, so transferring clothes is indeed necessary. We will continue working to ensure clear instructions are available for guests who use the equipment for the first time.Finally, we are grateful for your recognition of our team’s assistance. Thank you again, and we hope to welcome you back in the future.Best regards,Chayathida ChatthienFront Office Manager
Houheng123
Deluxe King Studio
Stayed in Jan 2026
Business traveller
172 reviews
9.7/10
Amazing
Posted on Feb 3, 2026
This hotel boasts an excellent location, tucked away just off the main road, putting you right in the city center. It's incredibly convenient with plenty of massage shops and dining options nearby. The hotel service is good, and breakfast is decent.
Original textTranslated by Google
Response from Property: Dear Houheng123,Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed our convenient location in the city center, with easy access to nearby massage shops and dining options. It’s also great to know that you were pleased with our service and found the breakfast to be satisfying.We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon.Best regards,Kriengsak HansaGeneral Manager
Phatcharavadee
Standard Studio
Stayed in Jun 2026
Family
1 reviews
10/10
Outstanding
Posted on Aug 2, 2026
We do appreciate everything here. Breakfast should be more varied but it’s not a big deal for us. By having our own kitchen, it made everything much easier.
Staffs are nice, polo and really service minded. We hope to stay here again.
Response from Property: Dear Guest, thank you for sharing your experience with us. We truly appreciate your kind remarks about the service and the friendly, service-minded attitude of our team members, and we are pleased to hear that our own kitchen helped make your stay more convenient and comfortable. Regarding breakfast, we note your feedback that you would have preferred a wider variety. Your comments are valuable to us and will be taken into consideration as we continue improving our offerings. We look forward to welcoming you back again and hope to provide you with an even more satisfying stay on your next visit.Best Regards,Chayathida ChatthienFront Office Manager