Ascott Thonglor Bangkok

Ascott Thonglor Bangkok Reviews

Ascott Thonglor Bangkok

1 Sukhumvit 59 Alley, Khlong Toei, Bangkok, 10110, ThailandView Hotel Details
Ascott Thonglor Bangkok
Ascott Thonglor BangkokAscott Thonglor BangkokAscott Thonglor Bangkok
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Ascott Thonglor Bangkok Guest Reviews

4.6/5
Great
1589 review
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(1589)
Positive reviews(1486)
Reviews with photos/video(470)
Great swimming pool(140)
Easy to get around(122)
Large rooms(92)
Loved the view(54)
Shower difficult to use(52)
Perfect for business trips(40)
Close to metro(36)
Offers pick-up/drop-offs(15)
Negative reviews(103)
Soul Brandeis
Deluxe Room
Stayed in Jan 2025
Travel with friends
2 review
5.0/5
Outstanding
Posted on Feb 9, 2025
Good service, staff were quick to deliver amenities, check in was smooth. They were responsive. Almost all standard amenities present. Excellent room slippers.
Response from Property: Dear Khun Soul Brandeis,Thank you for your kind words! We are delighted to hear that you enjoyed our service, smooth check-in, and thoughtful amenities, especially the room slippers! We look forward to welcoming you again for another great stay.Best regards,Ascott Thonglor Bangkok Team
Steph
Two-Bedroom Executive (Connecting Rooms)
Stayed in Dec 2024
Family
1 review
4.2/5
Very Good
Posted on Jan 18, 2025
Overall a pleasant experience, view is good, location is perfect. However the room cleanliness and facilities can be better. The room was dusty in some areas. Especially in the trays in the bathroom, and the couch had some stains on it. The plumbing is terrible though! The hot water runs out within 15 mins. Not even enough to fill up the tub. Either you have some hot water for the tub, or you have a shower and that is all of the hot water. Thankfully the weather wasn't very cold, otherwise the water would be too cold for showering.
Response from Property: Dear Khun Steph, Thank you for sharing your feedback with us. We are glad to hear that you enjoyed the view and found the location convenient, but we sincerely apologize for the shortcomings you experienced with room cleanliness and plumbing.Your comments about the dusty areas and stained couch have been noted, and we will address these concerns with our housekeeping team to ensure higher standards are maintained. Regarding the hot water issue, we deeply regret the inconvenience caused and are working with our engineering team to resolve this promptly.We truly appreciate your understanding and constructive feedback, as it helps us improve and deliver a better experience for our guests. We hope you will give us another opportunity in the future to provide you with the seamless stay you deserve. Best regards,Ascott Thonglor Bangkok Team
kony13579
Deluxe Room Twin
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 15, 2025
Very nice hotel. location is great, just a few walk to bts station. Room is clean and nice staff. Have shuttle bus to drop off.
Response from Property: Dear Khun Kony13579,Thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay with us and appreciated our convenient location, clean rooms, and friendly staff. It's wonderful that you found our shuttle service helpful as well. We hope to welcome you back again soon for another great experience.Best regards,Ascott Thonglor Bangkok Team
Guest User
Deluxe Room
Stayed in Nov 2024
Couples
3 review
4.5/5
Great
Posted on Dec 30, 2024
Beautiful hotel. Attentive staff and housekeepers. About a 300m walk to Thong Lo train station, restaurants and massage parlours.
Response from Property: Dear Valued Guest,Thank you for your kind review! We are delighted to hear that you enjoyed with services from our staff, location and nearby shops. We hope to welcome you again in the future.Best regards,Ascott Thonglor Bangkok Team
Agnes
Two-Bedroom Executive (Connecting Rooms)
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 15, 2024
The connecting rooms I booked are perfect for a family of 5!! Hotel lobby smells nice, the surroundings feels clean and nice. Very near to Thong lor BTS. Hotel provides free shuttle service to malls nearby. I will advise not to take during peak hours because of the jam. Nice swimming pool with view. We all love this hotel so much! Ascott Thong lor Will be my 2nd home in Bangkok 😀
Response from Property: Dear Khun Agnes,Thank you for your heartwarming review! We are thrilled to hear that you and your family enjoyed your stay in our connecting rooms—it’s wonderful to know they suited your needs perfectly. We are glad you appreciated our fresh-smelling lobby, clean surroundings, and convenient location near BTS Thong Lo. It’s great to hear you made use of our free shuttle service and loved the swimming pool with its view. We are truly honored to be your “second home” in Bangkok, and we can’t wait to welcome you back for your next visit! Best regards,Ascott Thonglor Bangkok Team
KurtisKurtis
Two-Bedroom Executive (Connecting Rooms)
Stayed in Oct 2024
Family
33 review
5.0/5
Outstanding
Posted on Dec 1, 2024
It was a great stay at Ascott Thong Lor and the hotel exceeded our initial expectations. The two bedroom suite is very spacious and has everything we need. Beds are comfortable and the kitchen is well equipped. The washing machine is highly convenient. Only bad design is the shower area where the glass separating the shower and toilet is way too small. As a result, whole bathroom area gets flooded every time we shower. Breakfast at Kinki is great - the offerings are unlike other hotels we have stayed at in Bangkok. It was refreshing to see many seafood options at the buffet. Only wish we had was coffee is always served lukewarm and not hot. All in all, a great stay and we will be back.
6/10
Response from Property: Dear Khun KurtisKurtis,Thank you for sharing your detailed feedback about your stay at Ascott Thonglor! We are thrilled to hear that we exceeded your expectations and that you enjoyed the spacious two-bedroom suite, comfortable beds, and convenient kitchen and washing machine. We appreciate your comments about the bathroom design and the temperature of the coffee; these are valuable insights for us to improve. It's wonderful to know you loved the unique seafood offerings at Kinki's breakfast buffet. We can't wait to welcome you back for another great stay!Warm regards,Ascott Thonglor Bangkok Team
Guest User
Deluxe Room
Stayed in Nov 2024
Solo travellers
6 review
4.7/5
Amazing
Posted on Jan 1, 2025
Very friendly staff provide good service,but breakfast is not good enough .
Response from Property: Dear Valued Guest, Thank you for your feedback! We are delighted to hear that you appreciated our friendly staff and service. We apologize for not meeting your expectations with breakfast and truly value your input. Your comments will help us improve, and we hope to provide a better dining experience during your next visit. We look forward to welcoming you back soon!Best regards,Ascott Thonglor Bangkok Team
Guest User
Two-Bedroom Executive (Connecting Rooms)
Stayed in Oct 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Dec 5, 2024
Great stay. Will definitely book and come back to this hotel again on my next trip to Bangkok .
Response from Property: Dear Valued Guest,Thank you for your kind words! We are thrilled to hear you had a great stay and that you are planning to return on your next trip to Bangkok. We can't wait to welcome you back for another fantastic experience! Best regards,Ascott Thonglor Bangkok Team
g shock
Three-Bedroom Executive (Connecting Rooms)
Stayed in Oct 2024
Business travellers
1 review
1.0/5
Posted on Nov 18, 2024
I paid 20000 thb for a day. Their servce was bad and their response to complain was unacceptable to make me unhappy. I am now searching for VOC/CX about this.
Response from Property: Dear Khun G Shock, Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations. We deeply value your input and would like to learn more about the specific concerns you faced so we can address them and ensure improvements are made.Could you please provide more details about the issues you encountered? You can reach us directly as soon as possible and our management team will personally look into this matter to resolve it to your satisfaction.Your experience is very important to us, and we hope to have the opportunity to restore your trust in our service.Best regards,Ascott Thonglor Bangkok Team
Luis The
Studio Executive
Stayed in Oct 2024
Solo travellers
12 review
4.2/5
Very Good
Posted on Nov 17, 2024
Check in : Smooth , fast , Room: Spacious, clean Amenites: This room type has all amenities that you expectes Facilities: Gym room that has enough equipment for exeecise , Swimming Pool with good view Breakfast: First day - normal , not many thaifood option (maybe went too early at 6.30am) Second day- Very good , this day has thaifood
6/7
Response from Property: Dear Khun Luis The,Thank you for sharing your detailed experience with us! We are glad to hear that your check-in was smooth and fast and that you enjoyed the spacious, well-equipped room and our facilities like the gym and swimming pool with a great view. We appreciate your feedback about breakfast and are happy you found the Thai food options on the second day enjoyable. We will continue to enhance our breakfast variety to ensure every guest has a delightful start to their day.We look forward to welcoming you back for another great stay!Best regards,Ascott Thonglor Bangkok Team
Andrew Ong (SG)
Deluxe Room
Stayed in Aug 2024
Solo travellers
1 review
4.7/5
Amazing
Posted on Oct 6, 2024
.love everything about it! It is my new favourite now! I may be coming/booking with your hotel directly over next 2-3 days ya!
6/18
Response from Property: Dear Khun Andrew,Thank you so much for your wonderful feedback! We are thrilled to hear that you loved everything about your stay and that we've become your new favorite! We can’t wait to welcome you back, and please don’t hesitate to reach out for any assistance with your upcoming booking. See you soon!Best regards,Ascott Thonglor Bangkok Team
Velzx
Two-Bedroom Executive (Connecting Rooms)
Stayed in Oct 2024
Family
44 review
5.0/5
Outstanding
Posted on Nov 20, 2024
Great location in the heart of Thonglor with spacious, comfortable rooms and modern amenities. The pool area and gym are well-maintained, and the staff are friendly and attentive. Breakfast options could be improved, but overall, a pleasant stay. 8/10.
Response from Property: Dear Khun Velzx,Thank you for sharing your experience and rating us 8/10! We are delighted you enjoyed our prime location, spacious rooms, modern amenities, and the care of our attentive team. We also appreciate your feedback about breakfast and will work on improving it to make your next stay even better. Looking forward to welcoming you back soon! Best regards,Ascott Thonglor Bangkok Team
Thomas
Studio Executive
Stayed in Oct 2024
Travel with friends
53 review
4.5/5
Great
Posted on Nov 11, 2024
The hotel is very clean n upscale. The swimming pool is wonderful. Staff are polite n helpful. The free drink every day is amazing. The neighborhood is nice with BTS station nearby.
6/9
Response from Property: Dear Khun Thomas,Thank you for sharing your experience! We are delighted to hear that you enjoyed our clean and upscale atmosphere, the beautiful swimming pool, and our attentive staff. We are also glad you loved the daily complimentary drink and the convenience of our neighborhood near the BTS. We look forward to welcoming you back for another fantastic stay!Best regards,Ascott Thonglor Bangkok Team
Angel0912
Two-Bedroom Executive (Connecting Rooms)
Stayed in Oct 2024
Family
8 review
4.2/5
Very Good
Posted on Dec 16, 2024
We booked a connecting room ,room size is big enough and the toilet is excellent,with a big bathtub. They help my sister celebrate her birthday as well ,got a free birthday and birthday card from the hotel staff. Bed was comfortable and big.will be return again
Response from Property: Dear Khun Angel0912, Thank you so much for sharing your wonderful experience with us! We are delighted to hear that you enjoyed the spacious connecting room, the comfort of our big bathtub, and the cozy bed. It was our pleasure to help celebrate your sister's special day with a small surprise. We look forward to welcoming you back again for another memorable stay!Best regards,Ascott Thonglor Bangkok Team
world traveler888
Studio Executive
Stayed in Sep 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Dec 10, 2024
beautiful view and cute Halloween decorations. Definitely would love to visit again!
Response from Property: Dear Khun WorldTraveler888,Thank you for your kind words! We are so glad you enjoyed the beautiful view and our cute Halloween decorations. It was a pleasure having you, and we look forward to welcoming you back for another fun and memorable visit! Best regards,Ascott Thonglor Bangkok Team