We stayed at the hotel with our 1-year-old son to celebrate his birthday.
We arrived at around 1:00 PM and were informed that check-in was at 2:00 PM, which we completely understood. So, we took our son for a walk and spent some time at the kids’ club.
At around 2:00 PM, we returned to check in, but were asked to wait for the room without being given any explanation or an estimated waiting time. Since we were traveling with a young child, this was quite inconvenient.
What disappointed us the most was hearing a male staff member at the Duty Manager desk say in Thai, “If you don’t want to wait, then don’t arrange it.” We had previously made a special request regarding our son’s birthday, so hearing this made us feel very uncomfortable and disappointed. At that point, we honestly felt that we would rather not have the birthday arrangement at all. We value the attitude and service we receive much more than any special decoration or arrangement.
Another issue was the smoking situation. There were quite a few people smoking along the walkway before reaching the swimming pool. This is a route that guests have to walk through to access the pool, and as we were traveling with a 1-year-old child, we were concerned about the exposure to cigarette smoke. We had to smell cigarette smoke almost every time we walked through this area. We would strongly suggest having a designated smoking area away from walkways used by families and children.
Regarding the room, the bathroom door could not open fully, and the rubber flooring was swollen and made noise whenever we walked on it. However, we were already quite tired from traveling with our young child, so we decided not to request a room change or report the issue.
On the positive side, the housekeeping staff did a very good job, the room was clean, and we were also happy with the restaurant.
Overall, our experience was mixed. There were several things we appreciated, but we hope the hotel can improve its communication, staff attitude, and smoking-area management, especially considering that many families with young children stay at the hotel.
