Centara Grand & Bangkok Convention Centre at CentralWorld

Very good experience in terms of accommodation. Located right above central world shopping mall give us access to also Big C and Siam with just 10 minute walk. Breakfast buffet also impressed us.

Location is good, staff are nice, breakfast was good, spectacular city view from the roof top bar and restaurants.

Room was nice and spacious, toilet clean, and large breakfast variety. Unfortunately, requests for amenities were frequently wrong, and sometimes they dont arrive. The staff were not always friendly, but the reception staff were helpful Location is near to sian Paragon and a lively area of the city.

My fav Hotel in bkk. They even send a surprise cake for my hubby birthday. Very nice and surprise gesture from the hotel.

Location is superb, just above Central world shopping mall. Breakfast at Ventisi was nice, spread was good and service is good. Room is big and spacious and the king size bed was very very comfortable.

Hotel Stay Review – Centara Grand at CentralWorld (14–21 June 2025) This was our third time staying at Centara Grand at CentralWorld, and we chose this hotel again specifically to celebrate a birthday. We booked three rooms and had requested adjoining rooms in advance. Unfortunately, this request was not taken into consideration by the reservation team, and there was no visible effort made to coordinate or plan accordingly. As a result, we had to swap one of the rooms on the second day, which was inconvenient. Additionally, one of the room door locks was faulty and could not be locked. We brought this up to the night manager, Mr. Sunthorn C. (Sunny), who handled the situation professionally. Though he initially offered to change the room, we expressed our preference to stay in adjoining rooms. Mr. Sunny did his best to find a solution and brought in technical staff late at night to replace the faulty lock. We really appreciated his genuine effort and service recovery, especially when he also offered a complimentary late check-out for the room that we had initially extended with a fee. His service truly made a difference. Breakfast at Ventisi continues to impress us. The freshly baked croissants stood out—they were clearly made with pride, and we could see the chef frequently checking on the quality of the pastries, which we appreciated. On the downside, housekeeping was inconsistent—some days we found that towels were missing, which shouldn’t happen at a hotel of this standard. Traffic around the hotel remains a major issue. In the evenings, it could take up to an hour for what should be a 10-minute journey, which is frustrating. That said, we still love Centara Grand for its direct access to CentralWorld, offering a great selection of restaurants and shops just steps away. We plan to return again, but sincerely hope the hotel improves coordination with room requests and traffic control around the premises. Otherwise, despite our loyalty, we may consider alternative accommodations in the future.