Citrus Sukhumvit 13 Nana Bangkok by Compass Hospitality

Citrus Sukhumvit 13 Nana Bangkok by Compass Hospitality Reviews

Citrus Sukhumvit 13 Nana Bangkok by Compass Hospitality

22 Soi Sukhumvit 13, Khlong Toei Nuea, Watthana, Bangkok, 10110, ThailandView Hotel Details
Citrus Sukhumvit 13 Nana Bangkok by Compass Hospitality
Citrus Sukhumvit 13 Nana Bangkok by Compass HospitalityCitrus Sukhumvit 13 Nana Bangkok by Compass HospitalityCitrus Sukhumvit 13 Nana Bangkok by Compass Hospitality
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Citrus Sukhumvit 13 Nana Bangkok by Compass Hospitality Guest Reviews

4/5
Very Good
111 review
Verified reviews
Location4.1
Amenities4.0
Service4.0
Cleanliness4.0
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All reviews(111)
Positive reviews(101)
Reviews with photos/video(20)
Clean and tidy(24)
Great service(22)
Awesome stay(19)
Great location(15)
Convenient location(12)
Great swimming pool(4)
Small room size(4)
Negative reviews(10)
Anonymous User
Premier Room
Stayed in Nov 2024
Solo travellers
7 review
5.0/5
Outstanding
Posted on Nov 17, 2024
Location is very convenient- 7-11 nearby and other shops. The hotel provided shuttle bus to BTS for free. Room amenities 🫶🏻🫶🏻 got everything you need.
Response from Property: Dear Guest,Thank you for your lovely feedback. We are thrilled to hear that you enjoyed the convenient location the nearby shops and our complimentary shuttle service to The BTS. We are also glad the room amenities met you expectations. We look forward to welcoming you back for another great stay.Best regardsEkkawan S.Assistant Operation Manager
Nya9
Superior Room
Stayed in Jun 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Jun 12, 2024
Friendly staff, everything is kept very clean. It's a good an affordable stay!
Response from Property: Dear Guest,Thank you for your kind review.We are delighted to hear that you had a great experience with us and enjoyed our friendly staff and room clean .We look forward to welcoming you back soon.Kind regardsEkkawan S.Asst OPM
Guest User
Premier Room
Stayed in Nov 2024
Solo travellers
13 review
4.0/5
Very Good
Posted on Nov 13, 2024
A very nice and clean hotel in a good location not too far from most things and the staff are very friendly
Response from Property: Dear Guest,Thank you for your wonderful feedback. We're delighted to hear that you enjoyed our clean and great location .It's great to know that you like our friendliness staff. We look forward to welcoming you back for another pleasant stay soon.Kind regardsEkkawan S.Assistant Operation Manager
Guest User
Premier Room
Stayed in Nov 2024
Solo travellers
1 review
4.7/5
Amazing
Posted on Nov 8, 2024
Overall a good stay at this hotel, it was nice and clean and close to all BTS and easy access to key locations. There were a few small areas of annoyance, there was some building work going on which for the most part were not intrusive, but there were a few occasions where was annoying and disruptive. Also the TV in my room did not work at 1st, the hotel team did get working with loads of channels… but only 3 or 4 in English, loads in Indian, even though the TV guide sheet listed loads in English.
Guest User
Premier Room
Stayed in Oct 2024
Travel with friends
1 review
4.0/5
Very Good
Posted on Oct 10, 2024
Check in time 2pm. I arrived at 5pm still have to wait until I asked why I have to wait. I was asking 3 times till 5.30pm have no room available then they decided to upgrade me to bigger room next to the room they renovated. I have to wave up early with noise contraction. And check out time straight away call me at 11am to let me know check out time is 12pm.
Response from Property: Dear Guest, Thank you for taking the time to share your experience with us .We regret to learn that your check-in experience did not meet your expectations. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our services.We apologize for any inconvenience caused by the noise from the room renovations which will be completed very soon. Thank you again for your feedback, and we look forward to the opportunity to host you again.Best regardsEkkawan SengsodAssistant Operation Manager
Guest User
Premier Room
Stayed in Oct 2024
Business travellers
12 review
4.0/5
Very Good
Posted on Oct 7, 2024
Very clean hotel and very polite staff, also the location is very convenient and very close to the best shopping mall in town, we definitely will come back
Response from Property: Dear Guest, Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to know that you found our cleanliness and polite staff. It's great to know that you like our convenient location . We look forward to welcoming you back.Kind regardsEkkawan S.Asst Operation Manager
Anonymous User
Premier Room
Stayed in Oct 2024
Travel with friends
26 review
3.0/5
Posted on Nov 2, 2024
Beware. Don't get catch smoking in room . Fine of 5000 baht. They are all out to earn this money.
Response from Property: Dear Guest, Thank you for your feedback. We would like to bring to your attention that our hotel policy prohibits smoking in the rooms. Normally the cleaning for smoking in the room is THB 5,000 However we have adjusted this fee to THB 1,000 for your case .Thank you for your understanding and cooperation. if you have any questions or need further assistance please feel free to reach out. Best regardsEkkawan S.Assistant Operation Manager
Guest User
Premier Room
Stayed in Sep 2024
Solo travellers
2 review
5.0/5
Outstanding
Posted on Sep 15, 2024
I love the location of the hotel, the hosts are very friendly and they’ll make you feel at home, I’m always at this hotel when I’m in bangkok
Response from Property: Dear Guest,Thank you for taking the time to share your positive feedback about your recent stay at Citrus13. We are delighted to hear that you enjoyed our location and friendly staff . We look forward to welcoming you back on your next visit. Best regardsEkkawan S.Asst Operation Manager
Guest User
Premier Room
Stayed in Oct 2024
Couples
14 review
4.2/5
Very Good
Posted on Nov 1, 2024
Newly renovated hotel, close to the action,but not all the noise. Great rooftop pool.
Response from Property: Dear Guest,Thank you for your feedback. We are glad to hear you enjoyed our newly renovated facilities and found the convenient location. It's wonderful that you enjoyed our rooftop pool as well.We look forward to welcoming you back for another great stay.Best regardsEkkawan S.Assistant Operation Manager
roeben dietrich
Premier Room
Stayed in Nov 2024
Travel with friends
17 review
5.0/5
Outstanding
Posted on Nov 16, 2024
All good. Close to sukumvhit and air link. Small but comfortable rooms.
Response from Property: Dear Roeben Dietrich,Thank you for your feedback. We are glad to hear that you had a good stay and appreciated our convenient location near Sukhumvit and the Air link. We are also pleased to know that you found our rooms comfortable. We hope to welcome you back again soon.Kind regardsEkkawan S.Assistant Operation Manager
WilliamSteel
Superior Room
Stayed in Sep 2024
Solo travellers
2 review
5.0/5
Outstanding
Posted on Sep 26, 2024
Great boutique hotel. Bed super comfy, nice swimming pool , friendly service.
Response from Property: Dear William,Thank you for choosing Citrus 13 hotel Bangkok and taking the time to share your experience with us. We are happy to know that we could provide you an enjoyable stay with us. We are looking forward to having you again in the future. Kind regardsEkkawan S.Asst Operation Manager
Pechayapa A.
Superior Room
Stayed in Sep 2024
Solo travellers
1 review
4.7/5
Amazing
Posted on Sep 12, 2024
I love this hotel. Nice and clean and the staff are very friendly and helpful
Response from Property: Dear Pechayapa,Thank you for taking the time to provide feedback about your recent stay at Citrus 13 Hotel. We are pleased to hear that you enjoyed your stay with us .It’s great to know that you enjoyed our clean room and very friend and shelfful staff. Thank you for choosing our hotel, and we look forward to welcoming you back on your future visit. Best regardsEkkawan S.Asst Operation Manager
Guest User
Superior Room
Stayed in Apr 2024
Business travellers
5 review
3.5/5
Posted on Apr 28, 2024
Be kept waiting at lobby for a very long time just because they missed my booking, misunderstanding what customer ask, totally feed not comfortable to stay in this hotel this time. Not recommended!😵💫
Response from Property: Dear Guest,Thank you for your comments from your recent stay with us .We are sorry to hear that you encountered some issues during your stay. We take all feedback seriously and use it to improve our services for future guests. We would like to apologize for the inconvenience you experienced and we hope that you will provide us the opportunity to better serve you in the near future.Kind regardsEkkawan S.Asst OPM
Stephen
Superior Room
Stayed in Mar 2024
Solo travellers
201 review
4.2/5
Very Good
Posted on May 3, 2024
I like this hotel it’s very simple and good value good quality for the money … stayed a lot over a year or so staff are great when you’ve stayed a few times they always remember you that I do like you don’t like that with the big brand hotels …
Response from Property: Dear Stephen,Thank you for taking the time to share your review. We are pleased to know that we could provide you an enjoyable stay with us and we look forward to meeting you again. Thank you for taking the time to share your experience with us. We look forward to your return visit soon.Kind regardsEkkawan S.Asst OPM
Noor Ariyanti
Premier Room
Stayed in Nov 2024
Booked for others
5 review
4.2/5
Very Good
Posted on Nov 27, 2024
Location is excellent. Service is good