Guest User
September 1, 2024
A relatively bad stay experience, the hotel facilities are quite old, the hardware and software are no longer suitable for operation, not recommended.
First, the elevator has no elevator control, fully open environment, the business office in other companies and four hotels share three elevators, in fact, there is a safety hazard, and the elevator is very crowded, the user experience is poor;
Second, the room status management system bug, just checked in upstairs to open the room found the guests did not check out things are still inside, directly stunned, back to the front desk to change rooms, I do not know why the guests did not check out the system can run new Check in;
Third, changed another room card can not open the door + door lock broken, this luck is also extinct, the room door brush open to let the cleaner to open the door, out and found the door can not lock, fortunately teammates cautiously tried, Otherwise it is unimaginable;
Fourth, back to the room at night and found the room air conditioning noise is extremely loud, turn on can not sleep at all, tired a day has no strength to go to the front desk to turn off the air conditioning endured sleep overnight, the sofa and bathroom hygiene in the room actually worry;
The overall location of the hotel is very good, convenient transportation, and although the ability is average, at least the service staff attitude is still good, the response is timely.
But to be honest, this hardware and software are in urgent need of rectification. This is the worst Vienna hotel I have ever stayed in, bar none.
Original TextTranslation provided by Google