Guest User
May 5, 2024
I stayed up for two hours to check reviews and selected this restaurant. I expected 9 points, and I have to give it 9.5 points for the check-in experience! I originally chose the May Day travel accommodation based on the comments that "the service is good, the attitude is good, and staying in the hotel feels like going home", but the result is beyond my understanding. Let me talk about my feelings in detail:
1. The front desk customer service was extremely enthusiastic and considerate when checking in, and directly helped customers save money and gain benefits from the perspective of the customer. This is a service attitude that I have never encountered in all these years as a person who travels four or five times a year.
2. Before checking in, on the way to Baotou, the road was too long and driving was boring. I had been studying food with my co-pilot friend for an afternoon. I had decided to go to a Mongolian restaurant a few kilometers away from the hotel to eat roasted lamb legs. As a result, when checking in, the front desk lady enthusiastically told me that the hotel had its own restaurant on the first floor, and guests staying in the hotel could enjoy discounts. It was indeed a heartbeat, but because there were ten people in the same family, I didn't know the details at the time. After taking a rest in the room, I went downstairs to eat and found that the restaurant only had lamb rib hot pot, and no other Mongolian food. Based on the good impression of the hotel in the early stage, I decided to try it. The taste was very It was very nice. I don't like lamb, but I didn't feel uncomfortable eating this lamb ribs. Ten of us ordered a big pot (I forgot whether it was written on the menu that the big pot was for four to five people or three to five people) plus a few home-cooked dishes. The waiter kindly reminded us several times that if the elderly and children couldn't eat much for dinner or the amount was small, a medium pot would be enough. I was really shocked because the menu clearly stated that it was a big pot for up to five people. I originally wanted to order two big pots because I was afraid that the elderly and children couldn't eat much, so I ordered one big pot. Everyone understood this kind of details, it was so heartwarming. In the end, everyone was full and well-fed.
3. The next morning at breakfast time, when eating in the restaurant, a waitress took a small notebook and asked the guests one by one how they felt about their stay and whether there were any unsatisfactory places (although this is rare, I have encountered it in some high-end hotels and some newly opened hotels, so it is not a new thing). When it was my turn, I casually said that everything else was good. Although the room was not very large, the air was also very transparent and there was no odor. The bed was also very large, soft and comfortable. It was just that my friend found some cigarette ash in the bathroom when he took a shower yesterday, but it was understandable. After all, there were so many people during the May Day holiday, and it was inevitable that there would be negligence in cleaning. It was not a big problem that affected people's rest. As a result, a few hours after checking out, I received a call from the hotel, saying that they had received my feedback in the morning, and they were very sorry and sorry, etc., and they talked for two minutes, which made me embarrassed. I kept comforting them and said that it was okay and understood that there were many people during the holiday, but Chibian kept apologizing, and finally insisted on asking for the address to send me some local specialties. Such a hotel must be praised!
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