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8.2/10
Very Good
AAndresBozziniMeliá Cozumel is an all-inclusive resort, but our 2-night/3-day stay was a major letdown for a renowned chain. Surprise: there are two tiers—basic (what I booked) and “Level” (the upgrade we weren’t offered or able to choose). Big red flag on transparency.
Basic all-inclusive perks fell flat:
• Plastic-bottle booze only (e.g., Bacardi rum—a supermarket staple at $10/1.5L—was reserved for Level guests).
• Sunbeds were scarce; we asked staff and were told to wait for vacancies—never got one.
• Breakfast/lunch buffets: identical for all, very basic with limited options geared toward foreigners (zero local flavors to excite).
• Dinner was the worst: pushed to a mediocre buffet with nothing standout. A la carte spots required advance booking, which were “fully booked” on arrival—no spots for our entire stay despite the price. They squeezed us into their tacos spot once—average at best, outshone by nearby eateries.
We ended up bringing our own drinks (plastic bottles didn’t cut it) and eating out for 2 meals. For this cost, it’s a huge disappointment—felt nickel-and-dimed in an “all-inclusive.”
BBrigitte BrookeWas an amazing resort! Heaps of different varieties of food, staff were super attentive and friendly, you could literally 24 hrs of the day in your room. Food is amazing, definitely recommend the quesadilla at breakfast sooo good! The water is super blue as well.
GGuest UserI love green and nature and my husband loves the beach. This resort is the perfect balance so we both could have what we wanted. The paths from the room to the beach were beautiful with greenery all around. The beach itself was amazing. The food at the buffet was alright and when we did the reserved dinners at the restaurants the food was amazing. When we went to the seafood restaurant the chef prepared the ”Four Fish” dish and it was the best Mahi Mahi I have ever had. We will definitely be going back to this resort.
WWEIDONGDon’t expect too much of the hotels and hardware facilities on the Caribbean islands. Where the hardware is not strong, you can use cheap and beautiful scenery to make up for it. The location of this hotel is very good, the price is less than RMB 400 per night, such a convenient location and beach sea view, there is no reason to complain. If you want to be luxurious, you are willing to spend $300 a night before you talk, otherwise don't ask for this request!
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GGuest UserIn general, a very quiet Hotel, without animation, if you want total relaxation, it is the right one, the rooms are very good, I was on the 8th floor and had a beautiful view, the service in general was good, just a little slow compared to the
Service on the beach and pool, and in the restaurants, very good breakfasts, with respect to the food of the
lunches and dinners, regular quality in the
finish of the dishes, and if the service is a bit slow, the facilities are very nice and the best thing is that the beach they have is spectacular and excellent for snorkeling and enjoying all the fish what is there, very beautiful, and on quieter nights, if you like more fun because leaving the hotel 10 minutes and you will be in the
Center, but in general, quite well and good for the cost, since you don't ask for more 👍🏼 to keep fighting to be better.
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