Novotel Barcelona City Reviews

Response from Property: Thank you for your excellent rating and kind words! We’re glad you enjoyed our clean rooms, perfect location, and abundant breakfast.We hope to welcome you back soon for another great stay.Novotel barcelona City

Response from Property: Thank you so much for your excellent review! We’re delighted to hear that you enjoyed the breakfast and our location with the amazing view of Barcelona’s iconic building. It’s great to know that your stay was so enjoyable, and we truly appreciate your strong recommendation. We hope to welcome you back for another fantastic experience soon!Novotel Barcelona City

Response from Property: Thank you for your feedback. We’re glad to hear that you enjoyed the city views and found our location convenient. As you mentioned, there are multiple bus stops and a tram station nearby, and having the Westfield shopping center across the street is indeed very convenient for our guests.We hope to welcome you back in the future.Novotel Barcelona City

Response from Property: Thank you for sharing your feedback. We're glad you enjoyed our free parking and the hotel's location. However, we sincerely apologize for the inconvenience you experienced with the lift and the way the situation was handled. This is certainly not the level of service we strive to provide, and we deeply regret that you were made to feel unheard. Rest assured, we will investigate the issue with the lift and address the staff's response to ensure better customer service in the future. Your experience is important to us, and we hope to have the opportunity to offer you a much better stay next time.Novotel Barcelona City

Response from Property: Thank you so much for your wonderful review!We’re thrilled to hear that you and your family had a great stay with us. It’s fantastic that your kids enjoyed the hotel and that our breakfast and location contributed positively to your trip. We truly aim to make every family feel at home, so your kind words mean a lot to us.We hope to welcome you back very soon for another enjoyable stay!Novotel Barcelona City

Response from Property: Thank you for taking the time to share your detailed feedback with us.We’re glad to hear that you enjoyed the rooftop terrace, the convenient location near Westfield mall, and the complimentary mini-bar replenishment in your suite. We're also pleased that you appreciated the breakfast offering, though we take note of your comment regarding the cappuccino machine , we'll look into ways to improve this.We sincerely apologize for the inconvenience you experienced with the Wi-Fi and for the lack of clear communication regarding the suite amenities. Your comments have been shared with the relevant teams to ensure better service and consistency moving forward.Thank you again for your valuable input — we hope to have the opportunity to provide you with a smoother experience on your next visit.Novotel Barcelona City

Response from Property: Dear Hadi,Thank you for sharing your feedback. We're glad to hear that you found our location convenient. However, we’re sorry to learn that your experience with our service and cleanliness didn’t meet your expectations. Please be assured that we take your concerns seriously and will address these issues with the team to improve our services. We also want to clarify that the city tax is a mandatory charge imposed by the local government. We hope you’ll reconsider and give us another chance in the future to provide you with a better experience.Novotel Barcelona City

Response from Property: Dear Guest,Thank you for your feedback.We’re glad to hear that your stay was comfortable overall, even if it didn’t fully meet your expectations. We understand that pillow preferences can vary, and we’re sorry they didn’t suit you — please don’t hesitate to let us know next time, as we may have alternatives available.We hope to welcome you again for an even better experience.Novotel Barcelona City

Response from Property: Dear Tiffany,Thank you for sharing your feedback with us. We truly regret to hear that your experience did not meet your expectations. We apologize for the issues you encountered regarding the room's lighting, cleanliness, and the shower. These concerns are certainly not reflective of the standards we aim to maintain.We take your feedback seriously and will address these points with our team to ensure improvements are made. We truly hope you'll reconsider staying with us in the future, as we strive to provide a better experience for all of our guests.Novotel Barcelona City

Response from Property: Thank you for your feedback!We are happy to hear that you enjoyed our clean facilities, good location, and friendly staff. We also appreciate your feedback about the breakfast area. We will certainly look into ways to improve the seating arrangements and minimize waiting times for our guests. We hope to welcome you back soon!Novotel Barcelona City

Response from Property: Dear Wilson28Thank you for taking the time to tell us about your experience at the Novotel Barcelona City. We are happy that you enjoyed the overall stay with us. Thank you for sharing. We hope to welcome you again in the future. With our best regards for the New Year, Barbara CGuest Experience Manager

Response from Property: Dear Guest,We sincerely thank you for sharing your feedback after your recent stay at Novotel Barcelona City.We are pleased to see that you enjoyed the experience in our hotel and that our service met your expectations! We are looking forward to welcoming you again soon!Best regards,Agathe F-Guest Experience Assistant