If you're looking to stay in a closet, this is the hotel for you! We booked a room online, but the photos didn't match reality. There's no window to the outside, or rather, it faces an inner part of the building. Below you is the plastic ceiling of the pool, and above are grates. Across from you are similar windows. There's no fresh air, not even a basic view of the ground or sky. There's a constant hum from the extractor fan when the window is open. The reception staff should at least learn to greet guests. As soon as we saw the room, we asked to be moved. They refused, so we asked to cancel the second night's booking. They told us to cancel through the Trip.com app. I tried canceling at 10 PM, 2 AM, and 8 AM, but it was always rejected. In the morning, reception told us to request a refund through the app. We didn't get any results from the hotel. Trip.com, on their part, gave us 2000⭐. Around the hotel, there are a huge number of abandoned buildings with graffiti. This was the worst night, and we lost money too. On the plus side, the room was clean, and the housekeepers were great 👏
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