AC Hotel Sants by Marriott

The room was tiny, but its proximity to the train station was a huge plus – literally a one-minute walk. There were also plenty of shops nearby. The intern at the front desk was a bit stern, and the breakfast options were extremely limited, but the service staff were excellent and very accommodating.

The hotel is located directly opposite Barcelona Sants train station, just a three-minute walk away, making it incredibly convenient for those catching a train. The hotel itself is clean and tidy, and there's a quiet lounge area on the basement level. There are plenty of restaurants nearby, and although I didn't get to try any, finding food wouldn't be an issue. Taxis and the metro are readily available right outside the hotel. Overall, I'm quite satisfied.

I had already paid for the room, including the city tax, on Trip.com, but I was charged again upon check-in and then once more after checking out. I contacted Trip.com, but I still haven't received a refund. The room's soundproofing was terrible. There was some kind of community art festival happening outside with singing and dancing all night until 4 AM. The hotel didn't even provide earplugs, so I didn't sleep a wink. It was a really bad experience. I've contacted the platform multiple times, and they keep saying the hotel has arranged the refund, but I still haven't received it.

Excellent location. Spotlessly clean and spacious, with that classic Marriott style. Highly recommend staying here for your whole trip. I regretted staying in the old town initially. It's also close to the train station. Very highly recommended. Cleanliness: Excellent Facilities: Excellent Environment: Superior Service: Excellent

The room was well-equipped with amenities like slippers and dental kits. The location was convenient for transport, and the front desk staff spoke good English and were efficient.