Guest User
November 30, 2022
HORRIBLE - DO NOT STAY HERE This was a terrible experience. Impossible to reach them before I arrived, after I arrived and now that I am asking for a refund to which they said it was fine 2 months ago when I stayed here. I booked another apt and they gave me one at this place, and it was disgusting. Horrible small and hard beds. Bathroom was so small you couldn't shower properly and the lighting was so bad and dark you felt like you were blind. On the day of my arrival around 2PM when I finally reach them they tell me my reserved apartment had some problem that something broke so it was not available but that they had another one I could use, it was in another area and they told me it was an upgrade and had 2 rooms (to which I said I didn' care since I booked 1 room, so having 2 rooms was no upgrade for me). Since I was arriving at 1AM and was traveling during the time we were communicating I was not able to book another place in such short notice (2-3PM while I was at airport/flying) so I arrive at this new place at 2AM. It was nasty, very dark, no AC!!, very ugly and looked very cheap compared to the pics of the other apt. It looked like a horrible downgrade while I was paying for a better apartment, so the next day I tell them I don' want to stay there and requested a refund for the rest of the stay since they didnt have my actual reserved apartment available. They said it was ok. It's been 2 months and I haven't heard back from them or ******* (who is allegedly trying to reach them to no avail) STAY AWAY FROM THEM!!