Diagonal House Hostel

This is the worst place ever if to start with basic communication with the client. From the beginning they texted constantly about my time arrival (which I couldn’t say exactly), then they suggested to switch the dates (cause I stayed before another place and could prolong), then they didn’t approve the dates of change (though there was availability of rooms), then they put status no show and blocked me everywhere, what’s app and booking. So I was charged money for misunderstanding and not desire to negotiate. Not the place I would recommend. The second night I booked, again we had misunderstanding so I was charged twice (I didn’t live this place). I recommend always pay though booking, not option pay at property, cause never it’s possible to prove anything communicating with the kind of hostels who are non negotiable and non client oriented, non trustworthy (On phone they tell one thing, act opposite).

AVOID THIS PLACE AT ALL COSTS!!! My fiancé and I, arrived late due to our delayed travel into the city. We tried to get in as soon as possible but unfortunately our phones were on a mere 1-2% each so were unable to keep the Diagonal House alerted every step of the way. We arrived at your hostel late around 10:45pm (to which we understand now is a late check in time). We are frequent travelers and have stayed in hostels all over the world to which, I’ve never experienced an issue so humiliating and beyond unbelievable like this. When we arrived, we knocked on the door of the hostel to which we were greeted by a young-20-30 something woman who claimed she worked there. She said she was unable to unlock the doors and let us into the rooms because her “boss” was home with a pregnant wife and could not be bothered. We understood immediately that they did not want to let us into the rooms that we paid for, but I asked her if it was possible that we charge our phones because we had just gotten into the city and we’re on our last remaining percentage and didn’t want to be stuck homeless in the middle of the night sleeping on the streets. She insisted that we would not be able to enter or charge our phones. My fiancé and I begged her to tell us where we can go to find a place to stay (mind you this was Sunday evening when most places were closed) and she said she would ultimately tell us. My fiancé and I do not speak Spanish well and I assume she did not speak English well because after I asked her one more time if she can please let us charge our phones then she slammed the small window stating we were giving her an attitude. My fiancé and I were completely confused and thrown off because that’s when an older man approached the window screamed at us to leave then they slammed the door. My fiancé knocked at the door because we were so confused what was happening and genuinely needed help and that’s when the older man (who only spoke Spanish) opened the door and lunged at my fiancé as if he was going to hit him in the face. They both were screaming at us in Spanish and we - who didn’t understand were begging them to let us charge our phones so we can find another place to stay, could leave. That’s when the old man slammed my fiancé’s foot in the door, and his shoe was stuck completely so he couldn’t move. We then banged on the door screaming for them to open the door because he was now literally caught in the door and all we wanted to do was leave. But we couldn’t. They refused to open the door after 20minutes until another guest arrived and entered the hostel who then released his foot. Finally, the police arrived and though while they tried to sympathize with us, they said because the old man didn’t actually hit my fiancé in the face there was nothing they could actually do to him. They suggested us to go to the local police office to file a proper report. We ultimately left the property because we obviously didn’t feel comfortable staying or fig

Worst hostel experience of my life. We arrived late due to our travel delayes, so they didn't let us check in; it was Sunday evening and everything was closed we were begging them to let us charge our phones so we could go somewhere else but instead of helping us they screamed at us in Spanish, a language that we can't understand, they attacked us verbally and physically to the point we had to call the police. They also blocked our number and on booking, and they charged us for the two nights we were supposed to stay even though they didn't let us in THIS IS NOT A PLACE FOR TRAVELERS, DON'T GO THERE