Charming Luxury Lodge & Private Spa

The hotel is lovely; we stayed in one of the casitas that had a living room with fireplace, kitchen, bedroom and bath. Think large wooden beams like a forest cottage. The views out our windows were of the lake and mountains beyond. The hotel has an outdoor pool, sauna and hot tub. The dining room is the same wooden beam design with a large fireplace and great views. The staff is very friendly and helpful.

Do NOT stay here! The main woman at the desk always gave us the wrong information: we asked for recommendations to the best restaurant and she sent us to a mediocre one with poor food and no lake view! She sent us and another guest to the cable car in a uber on a day the website said it was Closed! due to wind. She couldn’t change any money and told us she could easily find a guide who spoke English for a 3hr lake tour but when he showed up he didn’t speak English and when we asked her again the next day she couldn’t find one. The free breakfast buffet is skimpy, but the worst thing is not being able to trust anything Delfina - who is the only staff available to ask - anything!

Everything was excelent. I wish i had more days to enjoy the installations more. I highly recommend this hotel.

The staff at Charming Luxury Lodge is absolutely fantastic and made us feel so welcomed and taken care of. They truly went above and beyond to accommodate us with the best room, restaurant recommendations, and even packed us breakfast to go when we had to drive instead of flying home due to cancellations.

Amazing room ,we had lake view- incredible, great staff very attentive and so nice. I would only improve the pool area and the service at that site. Other than that - a place to remember!

The staff went overboard to make our stay comfortable and to suggest day trips in the area. We were very pleased with our experience.

Our total experience was fantastic. From the ideal location to the picturesque views out our balcony to the wonderful food at the hotel’s restaurant, Stag. However, what stood out most of all was the fantastic service and how we were treated. The property is family owned and that’s exactly how they treated us - like family. Received a tour of the property’s expansion currently under construction - Wow, it’s going to be amazing. First rate, would recommend without reservation!

Excellent boutique property. Wonderful rooms, great views, attentive staff, nice restaurant. Our deluxe room had a sauna and steam shower. The hotel has a heated pool and access to a beach on Lake Nahuel Hapi.

Good place. Unusual to have in room sauna, hotel quite dated but ok. Bed comfortable, breakfast ok, nice to have beach nearby.