Disappointing Experience at Monte Carlo Hotel, Barrie I recently stayed at the Monte Carlo Hotel in Barrie, and unfortunately, my experience was far from satisfactory. I had booked the $200 Sunrise Suite, which was supposed to be a premium experience with a jetted tub. However, the stay was marred by several issues: Lack of Privacy: The suite did not have curtains, which severely compromised our privacy and comfort. We are parents that only stay in hotels sparingly and not having a curtain to block out the sun is just ridiculous. Cleanliness Issues: Used band aids were found on the side table, which is unacceptable and raises concerns about the cleanliness and sanitation standards of the hotel. Inadequate Room Amenities: When we requested assistance, we were provided with binder clips and a bed sheet to address the issues ourselves, which was not a suitable or acceptable solution. I have attached pictures of my attempt to fix the issue. They should be embarrassed by the look both inside our room and the look to the outside with a large circle window stuffed with everything I could to block the sun. We were told there were no other rooms with round curtains which when I went outside saw this was a lie. Given these problems, I am disappointed with the quality of service and the state of the room. This is very disappointing as the Monte Carlo is where we stayed with our families for out wedding in 2016. We have continued to come for the jetted tub king suite experience. We are now at home disappointed this might be the end of that. Could you please let me know the next steps for addressing these concerns? I would appreciate information on how you plan to rectify these issues and what compensation, if any, might be available. Thank you for your attention to this matter. Best regards, Mark Kucharski
Very Good
95 Reviews