Charlie
September 25, 2023
I stayed at the abbey house many times in the past, but this particular visit was awful. The staff were incredibly rude, I was left, feeling humiliated. I will not ever stayed in this hotel again. Staff need to be trained in customer service, they certainly do not need to be trained and how they become aggressive with customers, and how they like to humiliate customers repeatedly within a public eating area. There is very little understanding from the members of staff and they try and justify their exceptionally poor attitudes.
As I say, there are many hotels in this area and I will now be trying the different hotels as I’m sure the customer service will be much better than this ‘four-star’ hotel.
It is such a shame, because I have had some very good experiences on different days within this hotel, but it appears that the staff have changed and not for the better.