Becozy Self Check-in Pop-up Hotel Basel

The house facilities are simple, there is no air conditioning, the environment is similar to a dormitory and youth hostel with an extra door, there is no staff at the front desk, the check-in experience is poor, and there is no response from the backstage when applying for early check-out. Ctrip customer service is also ineffective and communication is ineffective. Moreover, the price is not cheap at all (average daily price after tax is 900+). There is not enough information disclosure when booking in the early stage. The email is also in the list of overseas hotels of Ctrip if it had known such poor hardware earlier, which really seriously affects all Ctrip user experience! The most disgusting thing is that the complaint to Ctrip did not receive any handling opinions that were considerate of the customers, and the customer service initially emphasized that it was "non-cancellable" and refused to apply for "early check-out". The repeated delays caused serious losses to the customers, and they suffered serious physical and psychological damage!

There was a problem with payment We waited 2 hours for the payment to be confirmed and for the room number to be given. The room was dirty There was a lot of hair in the bathroom Dust