B&B HOTEL Leiria

The rooms were cosy, clean, and looked new. The cleaners were great too. Each time they cleaned, they left the room like it was before check in. The receptionists were warm and welcoming. Free coffee too.

We stayed there during the Portugal blackout and although we firmly believe it’s no one’s fault, B&B Fatima staff did not handle it well. We were told there was no way we could check in until the power came back on and eventually another girl came to take all our details manually and repeatedly saying “we trust you have a reservation”. We were given a room that did not have the “clean and sealed” sticker (all others around us had it) which led us to believe it was not ready to be used. At any point water, or anything else was offered to us. There was no toilet flush, power or shower water. We come to find out later in the day that B&B Fatima was the only hotel in the area with no generators. All other hotels were gathering guests in common areas offering water and snacks to make up for the HUGE inconvenience. We contacted the claims and complaints department and still haven’t heard anything (10 days now). Stayed there again as we already had booked a separate night (non refundable) and service was bland and poor but 2 starts for the clean on our second visit.