PARKROYAL Penang Resort Reviews

Response from Property: Dear Guest,Thank you for taking the time to share such a thoughtful and detailed review of your recent stay with us.We are truly delighted to know that your experience exceeded your expectations and that you enjoyed so many aspects of our resort. It is wonderful to hear that you appreciated our thoughtfully designed resort layout, which creates beautiful views throughout the property, as well as our swimming pools and children's water play facilities.We are especially pleased that you recognized the dedication of our team members who supervise the waterslides and pool areas. Ensuring the safety and enjoyment of our younger guests is a priority, and your kind acknowledgment means a great deal to us.It is also rewarding to know that you enjoyed our breakfast selection, the relaxing atmosphere at our beach bar, and the direct access to the beach. We are delighted that the illuminated beachfront walkway and evening ambience added to the memorable experience. We are equally pleased that your Family Duplex Suite, with its lovely balcony, provided a comfortable and enjoyable stay for your family.Most importantly, thank you for your generous compliments about our associates. Your recognition of their warm hospitality is greatly appreciated and will be shared with the entire team as encouragement to continue delivering exceptional service.Thank you once again for your five-star review and for choosing to stay with us. We look forward to welcoming you and your family back to our resort for another memorable vacation in the near future.Thank you for sharing your experience and choosing to stay with us.Simply yours,EdwardEdward KollmerGeneral Manager

Response from Property: Dear Guest,Thank you for taking the time to share your wonderful feedback with us.I am delighted to know that you found your stay to be a great experience and felt that it offered good value.It is also wonderful to hear that our associates were helpful and that you enjoyed your time with us.Thank you once again for choosing PARKROYAL Penang Resort. I look forward to welcoming you back again.Simply yours,EdwardEdward KollmerGeneral Manager

Response from Property: Dear Syamimaisyah,Thank you for sharing your feedback following your recent stay with us.I am pleased to know that you enjoyed the spacious and clean room, and that our associates were friendly and helpful throughout your stay.I am sorry that the sea view from your Deluxe Sea Facing Room was not as visible as you had expected.I also understand your disappointment with the beach conditions during your stay, particularly with the jellyfish warning and water clarity.The haze would have further affected the views and we appreciate your understanding that these conditions are beyond our control.Your feedback regarding the breakfast dining area being crowded and cramped during peak hours is also well noted, and we will share this with the team for further review.We are sorry for what you encountered.We truly value the opinions of our guests which help us to continually improve and serve our guests better.Thank you for sharing your experience and choosing to stay with us.Simply yours,EdwardEdward KollmerGeneral Manager

Response from Property: Dear sandracwl,Thank you for taking the time to share your feedback with us.I am pleased to know that you found your room spacious and clean, and that our associates provided friendly service during your stay.I also appreciate your comments regarding the location and the soundproofing of the room.Your feedback is important to us, and I will share your comments with the relevant team for further review. We are sorry for what you encountered. We truly value the opinions of our guests which help us to continually improve and serve our guests better.Thank you for sharing your experience and choosing to stay with us.Simply yours,EdwardEdward KollmerGeneral Manager

Response from Property: Dear Feinanziderourou,Thank you for taking the time to share your feedback with us.I am delighted to know that you enjoyed our service and found the resort to be a wonderful place for a family holiday.It is especially encouraging to hear that you enjoyed the family-friendly facilities and spacious resort surroundings.Your kind words mean a great deal to our associates, and I look forward to welcoming you and your family back to PARKROYAL Penang Resort.Simply yours,EdwardEdward KollmerGeneral Manager

Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us.I am sorry to learn that several aspects of your stay did not meet your expectations, particularly regarding your room allocation and the preferences noted in your reservation.I also regret that we did not acknowledge your child’s birthday during your stay, as we would have liked to make the occasion more special.Your comments regarding the room condition and breakfast experience are also noted, and I will share these with the respective teams for further review.I understand how important it is to feel comfortable and well cared for, especially when travelling with a young child, and I am sorry that we fell short on this occasion.Thank you again for bringing these matters to our attention, as your feedback helps us identify areas where we can improve.Simply yours,EdwardEdward KollmerGeneral Manager