Shangri-La Hotels in Batu Ferringhi

Very suitable flor family vacation with lot of activities for kids. The swimming pool is sheltered, hence, kid can play even under the hot sun. The room cone with balcony with sea view. All staffs are very friendly and helpful. The buffet breakfast is awesome with lots of choices. The beach is clean and plenty of water activities to try. There are 2 indoor playgrounds which are free and payable. Parents can let the kids enjoy the playground while relaxing

Overall, we had a good experience at the resort. My child loved exploring the beach and pool, and the resort environment was wonderful. We even received a complimentary upgrade to a deluxe room! However, I was a bit disappointed with the food—the taste just wasn’t up to standard. The only major issue was with the toilet blind, which needed repair. While I appreciate the technician coming to fix it promptly, I was shocked that he entered our room and bathroom wearing outdoor shoes, leaving dirty footprints behind. I had to clean the floors myself afterward. For a 5-star hotel, this is truly unacceptable—basic hygiene and respect for guests’ space should be a priority