Absolutely do not recommend this hotel.
Unfortunately, our impression of the hotel was ruined literally from the moment we checked in. The staff at registration were rude and unfriendly. Moreover, we were given a different room than the one we booked and confirmed: instead of a room with one king-size bed, we received a room with two separate beds. We had to argue for a long time and personally assert the terms of our booking to get the issue resolved.
Another disappointment was the level of service. We had to remind the staff multiple times about even the most basic requests. Even after repeated inquiries, necessary items were brought with an attitude that made it seem as if guests were inconveniencing the staff. For a hotel that positions itself as a high-end accommodation, such service is completely unacceptable.
The location is also, in our opinion, unsuitable for those expecting a quiet and comfortable stay typical of a good five-star hotel. Very close by is Orbi City – a huge apartment complex with a very large number of tourists. As a result, there are constantly many people around, hustle and bustle, and the feeling of a mass tourism area. If you want peace, a more private atmosphere, and truly quality rest, we would recommend choosing a hotel further away from Orbi City and this entire district.
Perhaps for some, price and proximity to tourist infrastructure are more important, but for those accustomed to quality five-star service, attentive staff, and rooms that match their booking, we absolutely do not recommend this hotel.
Our experience: rudeness at check-in, the room provided did not match the booking, the need to repeatedly remind staff about requests, and overall an extremely unpleasant attitude towards guests. We definitely will not choose this hotel again.
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