Visy Dior

I want to share my experience at your hotel because I was extremely disappointed with the service. During breakfast, I needed help using the coffee machine. I asked the staff member at the restaurant entrance, a Black man, but he was unresponsive and visibly impatient, even rolling his eyes 🙄. He eventually slowly showed me how to use it, saying “just do it like this,” and walked away. Later, I went to the restroom for less than 10 minutes. When I returned, I found my whole dessert tray which I did not eat and coffee had been cleared, even though I hadn’t finished eating. The same staff member said he thought maybe I left because I had been gone for 20 minutes. This was frustrating because he was standing near the restaurant entrance, if I really left he would notice it and there was no rush to clear my table. He did not apologize. A female staff member offered to get me more food, but I declined. At the front desk, I noticed a check-in discount and asked if it could be applied to my previous payment. The staff agreed, but when I asked when the refund would arrive, he looked visibly impatient. As an Asian woman traveling alone, I felt unwelcome and that the staff’s behavior, particularly during breakfast, was rude and dismissive. My English is not fluent, and I was trying my best to communicate, but the service made me feel uncomfortable and unwelcome. Overall, I am extremely dissatisfied and will not stay at this hotel again.

Great view from balcony rooms

As one would expect, great staff and service, easy access - and laid back and an inviting/friendly atmosphere compared to a few others I have visited. Been twice now after getting a great room rate and well worth the stay with some great views (room location dependant). Great choice of both casual inexpensive meals at the Boardwalk Bistro and the more upper class eateries. Great amenities in one location.

Very good hotel. I will be back again soon.