We booked through trip.com which I found out later was Singapore company cause my 1st charge refused it. They do not update you but we contacted Vacasa and they send us everything we needed to get in room and gate for garage. It is a different company that manages hotel For our room at least and don’t bother with them they are just rude. The room was very nice and clean. Plenty of space with 3 bedrooms we have stayed in many rooms at the Camelot and this was my favorite. Can’t wait to go back.
GGuest UserThe temperature controlled two rooms which was very uncomfortable and inconvenient. The unit made very loud noises at 2:00 am and would not shut off. I had to turn the power off at the source to turn the unit off to allow me to sleep in peace. The following morning went to the manager and was told he couldn’t switch my room because the hotel was sold out. That same afternoon I contacted the manager again to advise the unit was making the LOUD noise again and the room was very cold. This time he changed the room. In the new room experienced the same issue. I unit controlled both rooms making my room temperature 63 which was very uncomfortable, I had to tumors on the oven to warm the room to a comfortable temperature. This trip was very stressful and the manager didn’t try to accommodate until I threatened to call corporate. Poor customer service and bad heating/cooling set up. This needs to be fixed because everyone was complaining about the temperature in their rooms. I won’t return here again.
Thanks for a great experience, we on the ocean, I know I heard people complain about it being wet in the elevator but they had workers cleaning every sec, and see people with wet feet just dragging it back.. thanks for the great customer service, I’ll book again next year 😎 front desk 😎 security 😎 cleaners 😎 everyone ☺️ thanks yall
GGuest UserThe first room I booked was an oceanfront king. When I arrived I was placed in a small room on the 2nd floor by the pool. It smelled like it was just bombed for roaches. The bathroom was the size of a walk in closet with the shower directly behind the door. I was starting to get discouraged about this trip at first but I went up front to ask for another room higher up. The guy at the front desk was very understanding and moved me to the 7th floor with a room with 2 beds. The elevator there made me pray for my life every time I used it but once I reached my room I was highly satisfied with the change. The room was twice the size of the original king room I booked. Bathroom was still kinda small but cleaner. The view was amazing compared to looking at everyone in the pool and the room didnt smell of raid. This place could use some updates and definitely has potential.