Best Beach Hotels in The Big Island (Hawaii island)

The room facilities and scenery can be said to be top-notch in Hawaii, but the hotel service is incredibly bad. The front desk staff was arrogant and rude (I don't know if it was racial discrimination). They did not inform me of the credit card authorization when I checked in, and charged 2 authorizations of 400 and 700 US dollars. The money has not been recovered yet. When I checked out, I needed a shuttle bus to go to the villa to pick up my luggage. I called for 25 minutes but no one answered. Later, I called the room service staff to call the shuttle bus. There are 2 restaurants in the hotel. The service staff in the light meal restaurant is relatively friendly, while the service staff in the formal restaurant is very rude. You have to pour water/wine by yourself. After the appetizers, the champagne was not served. I suggest that babies who can't stand being bullied should not go there, because they will really be bullied by the staff inside. Also, the snacks in the room minibar are expired.

Nestled along the serene shores of Waikoloa, the Hilton Waikoloa Village is a haven of luxury and tranquility. Our recent stay at this breathtaking resort was nothing short of extraordinary, thanks to the impeccable service, stunning accommodations, and picturesque surroundings. From the moment we arrived, we were greeted with warmth and hospitality that instantly made us feel at home. The check-in process was smooth, and to our delight, we were pleasantly surprised with an upgrade to a Royal Suite in the palace tower. Stepping into our suite, we were greeted by spacious elegance and panoramic views of the beach and lagoon. Every detail, from the plush furnishings to the tasteful decor, exuded luxury and comfort. The grounds of the Hilton Waikoloa Village are a true testament to paradise. Meticulously maintained gardens, winding pathways, and cascading waterfalls create an oasis of serenity amidst the lush landscape. We spent hours exploring the resort, discovering hidden gems around every corner. Whether lounging by the pool, strolling along the sandy shores, or indulging in a rejuvenating spa treatment, every moment was a blissful escape from reality. One of the highlights of our stay was the exceptional service provided by the staff. From the friendly greetings to the attentive care, every member of the team went above and beyond to ensure our comfort and satisfaction. Whether offering recommendations for dining or arranging memorable excursions, their genuine hospitality made our experience truly unforgettable. As seasoned travelers who have explored destinations around the globe, we can confidently say that our time at the Hilton Waikoloa Village surpassed all expectations. It was more than just a vacation – it was a transformative experience that left us longing to return. If you're searching for paradise on earth, look no further than this remarkable resort.

Hotel is very nice with many swimpools and beach. But service is not that great and hotel breakfast is expensive and not good. I paid so much for each day and you don’t get too much service. If you book early I think it’s still worth it to stay this hotel. Location is very good, near by have markets and shop is very unique. I would like to thank you Ctrip for all you hard work make our holiday very special.

We loved every aspect about the hotel. It was well appointed. The rooms were amazing. The service was great. The sister property was a nice bonus. The beach was awesome and not a piece of plastic was seen on the beach or in the ocean. The check-in experience was pleasantly memorable with leis and welcome beverage. The reuseable water bottle may be the best gift I have received ever. We will be back and hopefully stay longer and more often.

The hotel environment is excellent. Backed by mountains and facing the sea. It is equipped with tennis courts and golf courses, all with unparalleled sea views. The restaurants all face the sea and the scenery is pleasant. The hotel has an internal open structure with views on all sides. The courtyard is decorated in oriental style. If you book a beachfront room, you can watch the huge waves crashing on the shore, and you can enjoy the sunrise and sunset from the balcony. The room decoration and facilities are great. Just the area is slightly smaller. The breakfast buffet is not cheap but of good quality. The hotel concierge has a lot of activity reservations, but this is my first time on the big island, so I basically just go outside to see the sights and hike. Didn't attend, sorry. The first time I saw the hotel’s exercise bikes was in the lobby facing the sea. This is a perfect five star resort hotel. It is especially suitable for staying in hotels, playing golf, tennis, and participating in various overseas sports.

Large island parent-child ceiling. Children over 5 years old can host the kids club, which is much larger than Auberge. Children under 5 years old can play with adults and eat for free at any restaurant in the hotel. There are 3,000 kinds of fish in the kings pond. The water surface is calm and safe, which is very suitable for children to snorkel. The fly in the ointment is that there are many people in the room, and the service is not in place. The efficiency is far worse than that in China. Every day for breakfast, you have to wait in line for a seat. Coffee is usually served only after eating. ; Second, the quality of the beach is generally only a small part in the middle that is suitable for walking and is far from Lanai's four seasons, but it is also better than auberge's beach where you can't get down at all. Generally speaking, it is a better hotel on the Big Island.

The hotel is very good and very cost-effective. We were delayed by the car rental company for 2 hours, so we checked in late, so the lady at the front desk gave us an upgrade? I was given a room with a garden by the swimming pool. The room was very cozy. The toilet and bathroom were very new and very good. I had the best sleep in this hotel in Hawaii. I don’t understand why no one commented on it. The hotel has its own We also saw real turtles on the beach, yes real turtles! And it was the guy who handed out towels by the pool who I asked at the beginning. After a long time, the guy came to me and asked me if I had just asked a few of them if there were turtles in the hotel. He said he saw turtles and came to call me. I'm really grateful to remember this. The hotel has its own small supermarket and boutique, so you don’t have to worry if you don’t have enough medicine or if your swimsuit doesn’t look good, you can buy them all! ! And the selection is high-end and comforting. In addition, if you stay in the hotel for about 3 days, you will probably get tired of the restaurant. Of course, there is nothing delicious outside. Hawaii seems to get off work at 4 pm, so there is really no choice outside the hotel.

The hotel is beautiful, but the front desk service is poor. Three hours were wasted at check-in, and there was only one person in the queue when checking out, and a lady's bill was miscalculated. The delay was more than half an hour, and the guests can only wait. It is incredible that there is only one person at the front desk. How can such a service match the hotel brand and beauty? Because I was in a hurry, I had to pay my room card before leaving, the bill was not settled, and my deposit and compensation were not paid. I do not know how to solve the problem later?