Homewood Suites by Hilton Cincinnati/West Chester

Came for family visit. Room was nice and large. Beds were comfy! Breakfast was good and hot! Location was convenient also.

Place was amazing everything was great and clean pool area was really nice an the mini gulf puck putt was great

Room was not very clean. There were crumbs on counters, dirt on floors, hair in shower, stains and human substances on pull out bed mattress and cover. Bathroom tile and baseboard tile extremely dirty and in disrepair. Key card system was down and we, along with majority of other guests, had to wait at front desk for an employee to accompany everyone to their rooms, each time we needed to get it. We arrived back at the hotel later in the evening and there was only one person working the front desk, and we would have to wait until she finished checking folks in or ringing them up, until she would be able to walk a group of people to multiple different floors to let us in. It made coming and going VERY difficult, uncomfortable, and time consuming. Also, I think it presented a safety issue as she just took your word that the room she let you in was yours. It was a bad experience overall and we would not return to this location again because of it. Since I went through third part site to buy, I was unable to obtain a digital key on phone to be able to access room. However, if I booked directly through Hilton, the room costs significantly more. The pool was also very cold and there was damage to drywall and ceiling in multiple hallways and common areas, thus making the property, which is seemingly newer, seem unkept.

This hotel was less than expected. I believe hotels offer less than desirable rooms to 3rd party sites and this leaves no room for negotiating or chances of getting a descent room. I will not be using this site again. Besides booking direct with the hotel is more convenient and provides assurance that if something goes wrong, it can be addressed directly with the hotel staff

Clean, mostly quiet except above with children. Breakfast ok. All in all, pretty good.

Planned a romantic night with my friend that ended up less then ideal. She had been working all day and was really looking forward to a bubble bath. Doubled checked the amenities and found a suite with a tub for $10 more so I booked it. Spent the afternoon gathering bubble bath, wine, flowers etc. so she could relax. During check-in verified the room had a bathtub. I was informed that #409 did not have a tub, flabbergasted explained I was very specifically reserved a room for that amenity. The manager searched and confirmed no rooms with tubs were available. Since the room was non-refundable I had no choice, but the situation really degraded our experience. One last note, the dresser drawers would not say closed. This could be a trip hazard leading to an injury. Picture attached.

The room was nice besides the peeling wallpaper in the hallway. The room upstairs was also ver noisy. We tried to call the front desk, but the phone in our room also didn’t work.

Clean hotel with a friendly staff. OK on the breakfast, nothing to write home about but the comfort and the way the rooms are set up is amazing for sleep. We had a great time.

Very clean & convenient location. We would stay here again.