Best Hotels near Winners & HomeSense, Bedford

The Hotel had renovated since our last visit and we booked accordingly, for an overnight stay. This turned out to be a mistake. 1) Upon checking in, we found that the room furniture & decor was very dated & in poor condition. Some efforts could be seen in attempts to update room decoration (including the bathroom) but damage to a wall had not been addressed 2) There was no soap in the room. I called to advise & was asked to come down to reception to get some. Upon arrival, I was told that the hotel was completely out, The solution was to use shower gel & were given extras 3) The TV didn't work because the wires had been disconnected from the box & TV. It appeared that when I pulled out the dresser to fix, I had been the only one back there in quite awhile 4) The Ice bucket in the room contained melted water from a previous guest with no replacement plastic liner. When asked, the service Staff were unaware of the location of any ice machines. After walking the 3 floors looking I had found 2 non-working machines. Reception went to the bar to provide a small bowl of ice. 5) Water pressure was virtually non-existent - the (slippery) shower pan had not been cleaned and because the curtain did not reach the floor, water was not contained. There were no shelves for convenience or Hand holds in the shower - very dangerous 6) Morning coffee was provided by only 2 Decaf packages - no regular 7) One of the bed's was off its wood frame & as a result, stuck out far enough to cause damage to the toe that was caught. 8) Front Desk had advised their staff that we had checked out (we had not) - we were terribly surprised when entrance was made at 9:30am 9) I sat on an (antique) couch in the lobby and promptly found out that there was no seat support. There was no indication that some furniture was not safe to sit on. It was evident that money had been put into making the hotel more attractive on the surface, but it could have been better spent in averting these kinds of reviews.

This hotel was very clean and comfortable and the conference area was very well set up. The complimentary breakfast included with the room was delicious. The room was very spacious and the beds very comfortable. The staff was very courteous. I would definitely stay at this establishment again.

No breakfast, no extra bed, not suitable for bringing children, the location is not accurate, but the school security department is very responsible, find someone to send us to the hotel

Location is good. Convenience to airport is nice. I stayed in Room 351. This room (and ones like it) are hazardous. Immediately after entering this room there is a noticeable step down (and the room is not very large). Similarly there is a noticeable step up to the bathroom entrance AND to exit to the balacony. On my first attempt at going to the bathroom I tripped on the step and fell face first in to the wall. Definitely a horrid start to the stay. As a retired engineer I looked at the room and realized that the 'sunken' part of the room was not providing any value and could be easily removed. The floor could easily be built up so that there is one level common to the entrance, door to the bathroom and exit to the balcony. Nothing would be lost in terms of room usage and guest safety would be greatly improved. Shame on Ascend and Inn on the Lake for sacrificing guest safety. Despite having a very long day and being exhausted, the bed was not conducive to sleep. On the previous night I had spent at a Wyndham hotel and its bed was so comfy it was hard to wake up. Inn on the Lake provided uncomfortable sleep and as a result I did not sleep much. And finally, the breakfast. Choice Hotels advertises a Grab n Go Breakfast. Hmmmmmm. Cold muffin and cold yogurt is what equals a Grab n Go Breakfast. Not even any fruit offerings. I don't stay at the hotel for its free breakfast offering, but a muffin and yogurt is not a breakfast - no matter how it is advertised. I have stayed at Inn on the Lake previously and really enjoyed it. But that was a different room. After this last episode I will drive longer and stay somewhere safer.

Well, I stayed at the Holiday Inn on John Savage for the week of March Break for Business travel. Frankly, I do not know how the staff maintained the premises so well. Sure with the place loaded with kids, there was a little child having fun noise but nothing that kept me from sleeping well, or a distraction from my work. Kudos to the Hotel team for dealing with the ”onslaught” on families so well.....remarkable job under extreme circumstances....(JOAN!!!!!) Funny, even during the amazingly hectic times, Joan and her team had left me a lovely note and welcoming treat. As a business traveler who stays in LOTS and LOTS of hotels...it really means a lot when you can come ”home” at night to a welcoming friendly and professional family. I can't applaud the team and amazing leadership at Holiday Inn on John Savage enough. As for me, and because of the awesome teamwork at Holiday Inn on John Savage, our Company (over 200 employees in 4 eastern Provinces) have selected Holiday Inn as our preferred ”away from home family”. I just left Holiday Inn Dieppe where we now hold all our manager's meetings and all managers stay there for the days of the meetings. It was all because of Michelle's and Joan's wonderful leadership and excellent customer service over the years I have been coming. Finally, on my way home, I had to overnight in Dartmouth due to flight restrictions just last night. Did I stay out by the Airport which was WAY more convenient? NO. I stayed with my family away from home in Dartmouth who, though I was only staying one quick night, still remembered me! Always with a note and a treat. Amazing customer service. So, Michelle, Joan, and the team..... thank You for making my business travels such a pleasant experience. Finally, for a business traveler who stays in many hotels all over Canada and primarily in Eastern Canada.....there are certainly lessons in customer service that can be gleaned from the John Savage Team........... I'll see you folks again soon! Thank-You so much!

Friendly staff, excellent customer service. Stayed on 2 separate nights and rooms were clean and comfortable. Free breakfast was a bonus - would recommend the breakfast sandwiches. The hotel also offered nice touches like complimentary tea and coffee available 24/7 in the lobby and snacks for purchase. Parking was also very convenient.

All good. Great price