Sheraton Beihai Resort

This short vacation stay was a fantastic experience! The front desk staff, Ms. Yuki, was beautiful, kind, and provided excellent service. She helped us arrange a high-floor room, and our luggage was delivered to the room beforehand, so we didn't have to carry it ourselves. It was incredibly thoughtful. We'll definitely come back if we get the chance!

⭐⭐⭐⭐⭐ Top choice for a vacation! The hotel offers breathtaking views and incredible scenery. The room was clean and spacious, and looking out from the balcony was so therapeutic. Impeccable attention to cleanliness, and the bedding was very comfortable. The staff were warm and attentive, and the breakfast had a great variety. The overall atmosphere was wonderfully relaxed. Visiting during the off-season away from the hustle and bustle made for a 10/10 experience. Perfect for a getaway and definitely worth a return visit!

The cafeteria's hygiene standards are unacceptable, the ingredients are of poor quality, and the waitstaff are even worse—acting like they haven't woken up yet. Their appearance and professionalism are certainly not what you'd expect from a high-end hotel. The tableware is unclean, and the environment, facilities, service, and pricing simply do not match at all.

I highly recommend the Sheraton in Beihai to my friends; it offers incredible value for money. Although it's not located on the popular Silver Beach, but rather Guan Tou Ling, we managed to avoid the holiday crowds. The best part is that the hotel's back door leads directly to the sea, giving a feeling of exclusivity. The sea view is, of course, spectacular; the balcony of our sea-view room offered expansive and picturesque views in the afternoon. The pool is also quite unique and perfect for photos. We took so many beautiful shots with 'Enjoy Travel Photography.' The cafe is also a great spot for photos, especially for capturing the sunset. The photographer quickly snapped away, and to my surprise, I didn't want to delete a single shot afterwards – they were truly professional. Each room is a spacious 60 square meters, plus a balcony, which was really comfortable.

The hotel environment is excellent, and the sea view room offers a wide, beautiful view. The service is attentive and it's definitely worth staying. It would be even better if the breakfast selection were more diverse.

If you're visiting Beihai and looking for a seaside hotel, I highly recommend the Sheraton. I stayed here for four days and three nights, and Yuki Wei was incredibly patient and helpful with any questions I had. The room offered excellent sea views, and the check-out process was efficient, with a follow-up on my stay experience. Overall, it was a fantastic experience.

Driving here, parking was very convenient. We stayed in a sea-view room with a balcony, and the floor-to-ceiling windows offered expansive views. You could see the ocean as soon as you opened the curtains. In the evening, we sat on the balcony and waited for the stunning 'orange sea' sunset over Guantouling – the ambiance was absolutely perfect. The room was spacious, the bedding was soft and comfortable, and it was very clean with complete amenities. The hotel also has an outdoor infinity pool, with a separate shallow area for children, making it very safe for kids to play. There's also an independent children's playground where kids can run around freely, giving parents a break. The breakfast selection was rich, with seafood congee, noodles, Cantonese dim sum, and local snacks – lots of choices and good taste. It's just a few minutes' walk to the beach. Compared to Silver Beach, there are far fewer tourists here, so you can enjoy a leisurely stroll and collect pebbles. The hotel service was warm, thoughtful, and responsive.

Our room had a fantastic sea view, and our butler, Yuki Wei, provided excellent service. Since we had three young children, she promptly met all our requests – she deserves a bonus! Even though Beihai was packed with people during the National Day holiday, only hotel guests' vehicles were allowed into Guantouling, which shows good management. We booked three rooms for this stay, and all the kids had an absolutely wonderful time!

Objective review: I. Hygiene: Meets expectations, 4.5/5. II. Environment: Exceeded expectations – the sea view and sunset were beautiful, 5/5. III. Service: Rather poor, only 2/5. 1) Breakfast was mediocre. 2) Response to requests was extremely slow. I asked for a children's toothbrush in the morning, and when I returned in the evening, it still hadn't arrived. I requested it again, and when it finally came, the packaging for the children's toothbrush contained the exact same type as an adult's. There were no children's slippers either. 3) The worst part, by far, was the restaurant! We ordered 5 dishes at 7:30 PM at the Chinese restaurant. By 8:30 PM, only 2 dishes had arrived. We eventually gave up waiting. The restaurant staff explained, "We have to deliver food to guest rooms as well, so the serving speed is indeed very slow." What kind of explanation is that? I was utterly confused. The next day, we decided to try a different restaurant for lunch. We went to the hotel's Western restaurant at 1 PM and asked the waiter if the food would be served quickly. The response was, "There are still a few orders ahead that haven't been prepared, so it might be slow." This clearly shows a lack of preparedness for the National Day holiday. 4) Crucially, room service was also very slow! On the second night, I ordered 4 beers (just beer, no food) at 7:30 PM, and they took 45 minutes to arrive! Absolutely unbelievable. IV. Facilities: Average, 3/5. During the National Day holiday, the last 1.3 kilometers from the foot of Guantouling mountain to the hotel was under traffic control (only cars of guests staying at the two hotels on the mountain were allowed up). However, on the checkout day, we had to go to the pier at the foot of the mountain for a yacht trip. We couldn't get a taxi (drivers refused due to the short 1.3 km distance). Walking down with two families and four suitcases was not an option, so we had to store our luggage. When we returned to pick up our bags, we had no choice but to pay extra for a taxi to make a round trip. Would it have been so difficult for the hotel to arrange a shuttle?