Sheraton Beihai Resort Reviews

Response from Property: 尊敬的賓客：萬分感謝您的暖心推薦與真誠反饋！🌊 超開心您能喜歡酒店的優美環境、貼心服務，享受下樓即達沙灘、近鄰紫霞灣的度假感，也認可寬敞的房間和可口的早餐，這份滿分度假體驗我們倍感榮幸。也特別理解沒有室內泳池成為了小遺憾，相關建議我們已認真記下。我們會持續打磨度假體驗，努力彌補不足，盼您下次再來北海，繼續邂逅海濱美好，靜候重逢！

Response from Property: 尊敬的賓客，感謝您對咱們新建酒店的喜愛和細緻反饋！聽到您説酒店漂亮、服務周到，傢俱裝修嶄新，海景也讓您心動，真的特別開心～ 關於陽台沙發和枕頭的清潔問題，我們已經立刻反饋給客房部門，一定會加強檢查和清潔力度，絕不讓小細節影響體驗！下次再來，保證給您一個乾乾淨淨、舒舒服服的觀海角落，繼續享受這片美景呀～ 期待重逢😊

Response from Property: 尊敬的賓客，非常感謝您對我們酒店的認可，我們很高興得知您享受了愉快的住宿體驗，這也是我們員工最大的驕傲。酒店致力於成為到訪北海的情侶、朋友、年輕一代賓客的濱海度假“會聚之所”。無論您是城市出差或休閑度假，我們都會為您提供高品質的服務，為您開啟充滿靈感和創意的精彩旅程。期待再次為您服務！

Response from Property: Sheraton Beihai Resort is located in Guantouling National Forest Park, living by the mountain and the sea, with open sea-view terrace rooms offering a full view of the sea and the sky. The beach is a 5-minute walk from the hotel, and the neighbourhood boasts Zixia Bay, Haiku Shilan, and other excellent places to enjoy sunset spots, and it takes about 30 minutes by car to reach Silver Beach, Qiaogang, Mangrove Wetland Park, and many other attractions.We apologise for the odour of the pillows and blanket. As the hotel bedding is made of down, we can also provide silk comforters for you to choose from. We will also carry out more detailed inspections and training to improve the comfort of our guests. If you encounter any problems during your stay, you can call the hotel switchboard number or dial "0" in the room to contact the hotel guest service centre, we will be happy to serve you. Once again, we sincerely apologise for any inconvenience caused and hope that we will have the opportunity to provide you with quality and satisfactory service again. We wish you a happy life!

Response from Property: Dear Sir, thank you for your valuable feedback on Sheraton Beihai Resort. We sincerely apologize for the mixed experience you encountered during your stay, and we greatly appreciate your comments as they help us to improve our services.First and foremost, we are deeply sorry for the confusion and misinformation you received at the reception upon your late-night arrival. We understand the inconvenience it caused, and we will thoroughly review our staff training procedures to ensure such incidents are avoided in the future.We understand your concerns about the late check-in process and the request to wake up your sleeping wife. It is our responsibility to provide a smooth and hassle-free check-in experience, regardless of the time. We will carefully analyze our check-in procedures and make the necessary adjustments to offer convenience and comfort to all our guests.Moreover, we sincerely apologize for the disappointments you faced during breakfast. We regret that the options for Western cuisine and cold cuts fell short of your expectations. Your comments have been duly noted, and we will diligently work on enhancing our breakfast menu to cater to various tastes and preferences.Lastly, we appreciate your positive feedback regarding our spacious and clean rooms with a beautiful ocean view. We are committed to maintaining the high standards that our guests expect and providing an enjoyable stay.Thank you once again for sharing your feedback. Your satisfaction is of utmost importance to us, and we sincerely hope to have the opportunity to regain your trust and provide you with an exceptional experience in the future.

Response from Property: Thank you so much for your review of our hotel. We are honored to bring you with good memory during your stay. We believe that your recognition will be the driving force for our continuous progress. Sincerely look forward to your next visit, we will continue to provide you with high quality services!

Response from Property: 尊敬的賓客，非常感謝您對我們酒店的認可，我們很高興得知您享受了愉快的住宿體驗，這也是我們員工最大的驕傲。酒店致力於成為到訪北海的情侶、朋友、年輕一代賓客的濱海度假“會聚之所”。無論您是城市出差或休閑度假，我們都會為您提供高品質的服務，為您開啟充滿靈感和創意的精彩旅程。期待再次為您服務！

Response from Property: 尊敬的賓客，您好！感謝您在眾多酒店之中選擇北海喜來登度假酒店與我們分享您的入住體驗，很榮幸收到您的肯定，同時感謝您對酒店的認可，我們將不斷堅持做的更好！願喜來登能給您的旅程增添一抹光彩，祝您生活愉快！

Response from Property: Dear Guest, thank you so much for your kind review and recognition! The hotel's excellent location within Guantouling, the sea views right from the hallways, and the sumptuous and unique breakfast all demonstrate our thoughtfulness, which warms our hearts. We will continue to uphold this quality and look forward to your next visit to enjoy the tranquility of the mountains and sea. We eagerly await your arrival! 😊

Response from Property: 尊敬的賓客：衷心感謝您的好評與對 Sean 的認可！很高興寬敞房間、絕美海景及靜謐度假氛圍能讓您愜意 “躺平”～ 禮賓部 Sean 的敬業與貼心服務，正是我們想傳遞的温暖，已第一時間向他轉達您的讚賞！我們會持續守護這份舒心體驗，盼您下次再來靜享度假時光，靜候光臨！😊

Response from Property: Dear Guest, thank you so much for your two stays and positive feedback! The fresh air in the surrounding area must have been so soothing, and you were satisfied with the rooms Aileen arranged for you both times. We truly appreciate this positive feedback. We've already passed on your praise to Aileen, and this encouragement will motivate her to continue providing excellent service to every guest. We will always strive to maintain this high-quality experience and look forward to your next visit, where you can continue to enjoy a comfortable journey!

Response from Property: Dear Guest, First of all, thank you very much for choosing to stay at the Sheraton Beihai Hotel. We sincerely apologize for the issues you encountered regarding cleanliness, facilities, and compensation during your stay. The situation you described was completely inconsistent with our commitment and standards for our guests, and we understand and value your dissatisfaction. Regarding the issues of inadequate room cleanliness and items left on the balcony, we have immediately conducted an internal inspection and comprehensively rectified our room cleaning procedures, strengthening our supervision mechanisms to ensure similar situations do not recur. Regarding your report of a false alarm from the smoke detector, we have arranged for our engineering team to investigate and maintain it, and established a preventative maintenance and rapid feedback mechanism to avoid disturbing your rest again. Throughout the incident, the hotel followed up immediately and proposed a compensation plan to mitigate your inconvenience as quickly as possible. We regret that we did not receive your approval, but we still respect your choice and will continue to reflect on and improve our handling methods to better respond to our guests' concerns. We will also retrain the relevant teams to properly handle guest requests. Your feedback is crucial to us, and we will use it as an opportunity to comprehensively improve our service standards. We sincerely hope to have the opportunity to provide you with a more comfortable stay in the future.