Furama Hotel Beihai

The worst five-star hotel so far (it’s actually listed as a five-star hotel haha) ➕The worst hotel! none of them! ! I usually don’t speak out casually on social media, and I can tolerate the poor quality of service I receive when I travel. However, this is the first and longest heartfelt and unadulterated bad review in history given to you word for word! Please check the lowest temperature in the North Sea on December 25, 2023, which is 8 degrees! Around eight or nine in the evening, the temperature in the hotel room was 18 degrees (see Figure 1). I was shivering in bed wearing a cotton-padded jacket and my hands and feet were cold, so I couldn't take a shower. I called the service center and the duty manager, Ms. A, waited for a long time before she got to the room (the waiter who answered the phone kept saying that she was coming up in the elevator, please wait a moment. I heard this sentence "wait a moment" more than ten times! Can your elevator open for ten minutes? How tall is this skyscraper?), I finally arrived, and asked her why the air conditioner heating mode was set to 30 degrees but the room temperature never went up to 18 degrees (I ordered food delivery) The seafood porridge got cold very quickly and was inedible). She said that because of the rising temperature in the past two days, the air conditioner was turned off and only fresh air was available (the wind speed was adjusted to the lowest and the noise was still loud). If the customer asked to turn on the air conditioner, it would take 6-8 hours (it was later proven that She has never driven it and can’t drive it at all. This woman is just talking nonsense). Later, the duty manager, Female B, said that there is no problem in turning off the air conditioner in the hotel. As long as the room temperature reaches 16 degrees, the air conditioner can be turned off, Nani? ! Everyone knows how uncomfortable it feels to have a room temperature of 16 degrees, right? If you insist on feeling comfortable, I have nothing to say. Then it was Girl A again. I said I couldn't wear pajamas in the room at this temperature and had to wear a coat. Her answer was jaw-dropping, saying that you have to wear pajamas in the room, but I never wear them. So what are you wearing? Coat or down jacket! ? Then he said that if you are afraid of the cold, we can give you a heater to keep you warm (see picture 2). So we spend a room rate that is more expensive than an authentic international five-star hotel just to experience your heater? ! As a northerner who has lived in Beijing for many years, forgive me for not being used to using heaters for heating. This is also the first time I have used one. The places close to me are very toasty, and the places far away are still very cold. The temperature in the room is uneven, and the space for two is small. A huge heater can easily trip people up at night, especially if there are elderly people. So-called five-star hotels should have basic safety awareness, right? Sorry, I failed you in sending me the heater. (Most of the above factual statements are supported by photos and recordings of calls with various managers and Ctrip that night). I later asked for a check-out fee (or a reasonable refund of part of the room fee, because the hotel did not provide heating), but the hotel actually asked us to move out of the hotel almost late at night before paying the check-out fee. You ask an elderly man in his eighties to change hotels in the middle of the night before you are willing to pay out the check-out fee? ******* (See Figure 3). The breakfast was also extremely simple and unpalatable. The restaurant was as cold as ever (a lot of the food was cold), so I had to wear a down jacket to eat. The waiter saw that I was shivering from the cold and brought me a cup of ginger tea. If there was a heater next to the table at this time, That’s the “perfect” breakfast! We angrily moved next door early the next morning (the normal room temperature next door is 25 degrees as shown in Figure 4. I have never felt that the temperature was a problem when staying in a hotel before. This is the most basic need. It is normal to not feel any problem. This is the only time the temperature is extremely uncomfortable, and I hope it will be the last time!), this hotel still righteously refused to refund a penny. Before leaving, I gave this hotel the words "poor and crazy" (even though it was the first time in my life that I cursed I give this to you, because I am so filled with righteous indignation that I don’t even want to turn on the air conditioner, but I still have the nerve to call myself a five-star hotel and charge the room rate of a five-star hotel?! You deserve these five words!!!) The lobby manager, female C, told me that we are equals of. . . (Do you have any misunderstandings about equality?) Does she think I am not treating her equally or is she not treating us equally before, so she talks to me about equality when we check out? ! We are indeed unequal, because I am not treated equally by you! Does requiring the air conditioner to be turned on in winter involve the serious topic of human equality? ! Wouldn’t it be more appropriate to adjust the hotel temperature to normal room temperature first and then discuss human equality? As a person in the service industry, before talking about equality, would you like to ensure that your service is at a basic level? Express hotels don’t provide heating in winter, right? You are still confident, eloquent, and confident. You are the most reasonable person in the universe! Is this the most basic hardware facility of the hotel? I would like to ask if the temperature of the hotel should be considered when guests check in? ! Ridiculous in the extreme! This hotel will be in trouble for the rest of my life. Anyone who reads my review should be careful not to enter this hotel! ! ! Never see you again in this life! ! ! Another note: Since I couldn’t give zero points, I was forced to give one point, but I actually gave it zero points. I hereby declare! I am also very curious about the reason why this hotel does not provide heating in winter (they refused to tell me the reason, but kept emphasizing that it is normal to turn off the air conditioner when the temperature rises - if the minimum temperature of eight degrees is considered a rise, it is indeed much higher than one or two degrees, then you win Haha), is it to save money (are you crazy about being poor?!) or what? If you want to save money, how much money can you save by equipping the guest room with two heaters and running them for one night instead of turning on central air conditioning? If heating is not provided, please indicate in the hotel facilities that no air conditioning and heating are provided in winter (or when the room temperature is 16 degrees or above), so I won't choose you! I have submitted your complaint to Ctrip and 12345. I hope that relevant departments can rectify this kind of unscrupulous merchants so that future consumers will no longer be bullied by the store owners and will no longer spend more than five-star room rates to enjoy the facilities of cheap hotels (again The cheaper hotel has a warmer temperature than yours) and bad service (Ctrip’s customer service said that your attitude in communicating with him is also very bad)! I don’t want to continue complaining about how bad the breakfast is (it is recommended to compare it with a budget hotel first and learn how to improve it, so it may not be too challenging for you). Let’s meet the standard first! During the entire communication process, the hotel gave me the feeling that my request to turn on air conditioning and heating in winter was unreasonable. Who was being unreasonable? It was unbelievable! You are my God! Furama Hotel Beihai, lightning protection! Lightning protection! ! Lightning protection! ! ! Say important things three times! ! !

The room fee is more than 900 yuan a night, and I have to pay 20 yuan out of my own pocket for the parking fee.

I forgot the name of the waiter at the front desk. The girl on duty on the first night is good, but the view from the glass in the room is not good. The room is not too big and the service is good.

The sea you can see from the window is very beautiful, and the overall feeling of the hotel is very good👍

It may be the epidemic, few people live in the hotel, and the breakfast is too simple. The service is warm, there is a waiter Li Hong, who brings water and bedding to our children. Very caring.