Ibis Hotel (Beijing Tiananmen Square Branch) Reviews

Response from Property: 尊敬的賓客您好，非常感謝您願意花寶貴的時間給予我們如此詳盡的五星好評。您的肯定讓我們倍感欣喜。能得到“環境很好”與“地理位置優越”的評價，我們深感榮幸。酒店選址於此，正是希望為每一位旅人提供出行與探索的便利，讓您的商旅或休閑時光都能從容愜意。您對服務人員態度的認可，是對我們團隊最大的鼓舞。我們始終相信，真誠、熱忱的服務是温暖的傳遞，能為您在異鄉的旅途增添一抹亮色。這份讚揚，我們將傳達給每一位同事，這將成為我們持續提供優質服務的強大動力。您的滿意是我們不懈的追求。再次感謝您的選擇與信任。我們全體成員都熱切期盼着您的再次光臨，祝您生活愉快，萬事順遂！

Response from Property: Thank you for your kind words and patronage! We are delighted to know you had a pleasant time at our hotel. The luggage assistance, late-night laundry help, and room arrangements you mentioned are all services we are obligated to provide, and your convenience is our greatest satisfaction. We also appreciate your recognition of the unlimited bottled water and the cleanliness of the environment. We have carefully noted your request for conditioner and will improve the amenities as soon as possible. We look forward to choosing our hotel again when you visit Beijing. Wishing you a safe journey and a wonderful life!

Response from Property: Dear Guest, thank you for taking the time to leave such a detailed five-star review for our hotel. We are delighted that you were satisfied with the hotel's cleanliness, the comfort of the bedding, its excellent location, and the service of our team. Your comment that "every corner was spotless" is a great affirmation of our housekeeping team; we always prioritize cleanliness and attention to detail. We are pleased that the latex and down pillow combination provided for your comfort. The hotel's central location in Dashilan Street allows every guest easy access to experience the historical charm and commercial vibrancy of old Beijing, making your trip convenient and gratifying. We are most grateful for your praise of our service team. We firmly believe that sincere, thoughtful, and responsive service is an essential part of a warm journey. Your recognition will inspire all of us to continue our efforts to create even better stay memories for every guest. We look forward to welcoming you back in the near future and wish you a pleasant life and all the best!

Response from Property: Thank you sincerely for your kind review. We are delighted that you mentioned the hotel's excellent facilities and satisfactory breakfast – it is the trust of our guests that drives us to continuously improve every detail. Your special praise for the front desk service is a great encouragement to our team. They firmly believe that warm service is the most beautiful scenery on a journey. We will continue to cherish this recognition and look forward to your next visit, giving us the opportunity to provide you with an even warmer stay. We wish you all the best and that your journey is always filled with wonderful memories.

Response from Property: Thank you so much for your review. You mentioned the hotel's convenient location, close to the subway station and Tiananmen Square, making travel very easy—one of our key strengths. We are always committed to providing guests with easily accessible accommodations to make your trip more comfortable and enjoyable. Your feedback is a great encouragement to us and helps us define our service direction. We look forward to your next visit and will continue to strive to provide you with an even more comfortable stay. Thank you again for your support, and we wish you a pleasant stay!

Response from Property: Thank you for your recognition and positive review of our hotel. We are delighted to know that you were satisfied with the cleanliness of the room, the service of our front desk staff, and the smart robot delivery service. We are always committed to providing every guest with a thoughtful and attentive stay experience, paying attention to details such as providing children's amenities and rigorously verifying check-in information, all to ensure the comfort and safety of our guests. Our hotel is conveniently located, aiming to allow guests to experience the vibrancy of the city while also ensuring a quiet resting environment through soundproofing. Your praise is a great encouragement to us, and we will continue to strive to maintain our standards and provide you with the same or even better experience on your next stay. We look forward to serving you again!

Response from Property: Dear Guest, Thank you so much for taking the time to share your stay experience with us. Your comments about the "great location," "plenty of snacks," "cleanliness," and your appreciation for the warm service of our staff are truly gratifying and encouraging. Your satisfaction is always our goal, and it is our team's honor to create a comfortable and thoughtful stay for you. We especially appreciate your recommendation of the hotel's laundry and drying service; we are delighted that this detail brings convenience to your trip. Your support and trust are our greatest motivation to keep moving forward. We will certainly continue to maintain our high standards of service and improve our facilities to strive to bring you and more guests a more comfortable and memorable stay experience in the future. We sincerely look forward to your next visit! Wishing you all the best!

Response from Property: 感謝您的用心評價！能為您提供舒適温馨的入住體驗，我們感到非常榮幸。酒店位於前門區中心的大扎蘭步行街，位置便利，周邊交通便捷，便於您前往天安門廣場、故宮、天壇等景點遊覽，距離頤和園北門也衹需約45分鐘車程。房間設施齊全，空間適中，旨在為您提供高性價比的住宿環境。酒店內的宜必思早餐種類豐富，力求讓您用餐無憂。同時，我們一直致力於營造温馨友好的氛圍，從前台到客房服務及廚房團隊，每位員工都以熱情的態度為您提供幫助。非常高興您在這裏度過了愉快的時光，期待您下次光臨，我們將繼續努力，為您帶來更美好的入住體驗！

Response from Property: Thank you for choosing to stay at our hotel and taking the time to share such a detailed experience. We are honored to have provided you with a comfortable and satisfying stay. Located in the Dashilan neighborhood, we have always aimed to provide guests with both convenient transportation and convenient living, while creating a quiet and relaxing environment. We are delighted to know that the shops' closing times did not affect your rest at night. The front desk team is always committed to providing thoughtful and attentive service to every guest, and we are pleased that our small upgrade added a pleasant surprise for you. Your recognition is our greatest encouragement. Your satisfaction is our greatest motivation, and the entire team eagerly looks forward to your next visit. We will continue to serve you wholeheartedly as always.

Response from Property: Thank you for your five-star review! We are so happy to hear that you are satisfied with the hotel's location! It is indeed conveniently located near the subway station, especially since the hotel is right next to the famous Qianmen Dashilan, one of Beijing's most distinctive commercial districts, allowing you to easily experience the local atmosphere. We are delighted with your feedback on the breakfast and heating. We consistently strive to provide our guests with nutritious and delicious breakfasts and ensure warm and comfortable rooms during the winter months to enhance your stay. Your recognition is our greatest affirmation and motivates us to continue maintaining and improving our service standards. Thank you again for choosing to stay at our Beijing Qianmen branch and for taking the time to share your experience. We look forward to serving you again next time you visit Beijing! Have a pleasant trip and all the best!

Response from Property: Thank you so much for your stay and for sharing your detailed feedback. We are delighted to know that you were satisfied with our location, cleanliness, and the efforts of our staff. We take your points very seriously. The hotel's central location in the pedestrian zone certainly makes exploring the surrounding area convenient, but it also means that vehicles cannot directly reach the door, which we understand may cause you some inconvenience. We will make this clearer in our booking confirmations and in-hotel notices to help future guests plan accordingly. We sincerely apologize for the fact that your room was not cleaned during your stay. We have communicated with our housekeeping team to ensure that daily cleaning services are properly performed and that the climate control systems in all guest rooms are checked and maintained to provide guests with a more comfortable stay. Thank you again for your valuable feedback. Your feedback helps us improve. We sincerely hope to have the opportunity to serve you again in the future and provide you with an even better stay experience.

Response from Property: Thank you sincerely for your recognition of the hotel and your high praise for our services. We are honored to have made your trip to Beijing more convenient and memorable. We will continue to provide convenient assistance as always. We look forward to your next visit and will continue to strive to provide you with even better service.

Response from Property: A happy life is incomplete without companionship. Joy and happiness all come from your presence. Seeing your satisfaction and affirmation, all the staff of the hotel sincerely thank you for your support. We will continue to work hard and be ready for you to come back anytime!

Response from Property: 感謝親選擇我們入住，我們用心服務每一位客人，我們想帶給您最好的體驗，是來自朋友的體貼和關心，讓您即使在一個陌生的城市，也能找到家的感覺，旅行的路上不孤單，成長的路上，我們慶幸有您。